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Shadow Mountain Resort

3.5 star property

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Exterior
Exterior
Exterior
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Laundry
  • Gym

Explore the area

Map
45750 San Luis Rey Ave, Palm Desert, CA, 92260
  • El Paseo Shopping District
    ‪5 min walk‬
  • Living Desert Zoo and Gardens
    ‪3 min drive‬
  • McCallum Theatre
    ‪4 min drive‬
  • Palm Springs, CA (PSP-Palm Springs Intl.)
    ‪32 min drive‬

Room options

View all photos for Villa, 3 Bedrooms, Fireplace (Full Kitchen )

Villa, 3 Bedrooms, Fireplace (Full Kitchen ) | Exterior

Villa, 3 Bedrooms, Fireplace (Full Kitchen )

  • Sleeps 6
  • 2 King Beds and 1 Queen Bed

View all photos for Villa, 2 Bedrooms, 2 Kings, Fireplace, Kitchen

Villa, 2 Bedrooms, 2 Kings, Fireplace, Kitchen | Desk, iron/ironing board, rollaway beds, bed sheets

Villa, 2 Bedrooms, 2 Kings, Fireplace, Kitchen

  • 1400 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Condo, 2 Bedrooms, 1King, 1 Queen, Sofabed, Kitchen

Condo, 2 Bedrooms, 1King, 1 Queen, Sofabed, Kitchen | Desk, iron/ironing board, rollaway beds, bed sheets

Condo, 2 Bedrooms, 1King, 1 Queen, Sofabed, Kitchen

  • 1100 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Condo, 1 Bedroom, 1 King with Sofabed, Kitchen

Condo, 1 Bedroom, 1 King with Sofabed, Kitchen | Desk, iron/ironing board, rollaway beds, bed sheets

Condo, 1 Bedroom, 1 King with Sofabed, Kitchen

  • 900 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Sofabed, Kitchenette

Studio Suite, 1 King Bed, Sofabed, Kitchenette | Desk, iron/ironing board, rollaway beds, bed sheets

Studio Suite, 1 King Bed, Sofabed, Kitchenette

  • 600 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Condo, 3 Bedrooms

Condo, 3 Bedrooms | Living area | 40-inch flat-screen TV with cable channels, TV, DVD player

Condo, 3 Bedrooms

  • Sleeps 5
  • 2 Queen Beds and 2 King Beds

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About this property

Shadow Mountain Resort

3.5-star Palm Desert resort walkable to El Paseo Shopping District
This resort features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
Shadow Mountain Resort offers 125 air-conditioned accommodations with DVD players and complimentary newspapers. Rooms open to balconies or patios. Accommodations at this 3.5-star resort have kitchens with refrigerators, microwaves, and coffee/tea makers.

40-inch flat-screen televisions come with premium cable channels and pay movies. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

5 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shadow Mountain Resort features 5 hot tubs, an outdoor pool, a sauna, and a fitness center. The resort offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This business-friendly resort also offers a terrace, barbecue grills, and a garden. Onsite self parking is complimentary.

Shadow Mountain Resort has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Delish Bistro + Bar - This poolside bistro serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Dial-up internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: USD 12 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Delish Bistro + Bar

Things to do

  • 18-hole adjacent golf course
  • 5 hot tubs
  • Gym
  • Outdoor pool
  • Sauna
  • Tennis
  • Tennis lessons

Family friendly

  • DVD player
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 7 buildings
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 2 to September 30:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 15.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 per person
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 15.0 per stay
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 8 AM to 10 PM

Property is also known as

Mountain Shadow Resort
Shadow Mountain Palm Desert
Shadow Mountain Resort
Shadow Mountain Resort Palm Desert
Shadow Resort
Shadow Mountain Hotel
Shadow Mountain Resort And Club Hotel Palm Desert
Shadow Mountain
Shadow Mountain Resort Resort
Shadow Mountain Resort Palm Desert
Shadow Mountain Resort Resort Palm Desert

Shadow Mountain Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 396 out of 776 reviews
Rating 8 - Good. 241 out of 776 reviews
Rating 6 - Okay. 74 out of 776 reviews
Rating 4 - Poor. 38 out of 776 reviews
Rating 2 - Terrible. 27 out of 776 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

aracely

Disliked: Cleanliness, property conditions & facilities
The truth is that it was not the place I expected, the property is very deteriorated, my 1-bedroom studio room had a rather unpleasant musty smell, the bed and furniture were very old and had an unpleasant smell, The pipe makes horrible noises that scare you and it is very difficult to sleep,I went to the lobby to see If you could change my room and they told me that because my reservation was issued through you Expedia they couldn't help me, the truth is I don't recommend this place to anyone.
Stayed 4 nights in Dec 2024

10/10 Excellent

Delia, south gate

Stayed 2 nights in Sep 2024

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chris at reception was friendly and welcoming
Stayed 3 nights in Oct 2024

8/10 Good

Stella

Liked: Cleanliness, staff & service
Was a pleasant stay, friendly accommodating staff. Condo was quite dated, but clean. Furniture was not comfortable, bed was ok. Very good location in town, lots to do and a great pool on site.
Stayed 7 nights in Oct 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Amenities
The iron did not work
Stayed 2 nights in Oct 2024

10/10 Excellent

beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time there, customer services was great. Restaurant inside the property was amazing. The villa we stayed was beautiful and clean. I will recommend this place to everybody and i will continue to visit.
Stayed 2 nights in Aug 2024

8/10 Good

shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Resort
Stayed 2 nights in Aug 2024

10/10 Excellent

Teresa

Stayed 5 nights in Jun 2024

10/10 Excellent

James

Stayed 3 nights in Jun 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Edith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the safety and security aspect of the property. My children are safe and the convenience of having restaurants near by.
Stayed 3 nights in Jun 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
The property is a little dated but overall conditions are clean and good. The pool restaurant was great and the owners were very accommodating and pleasant. We would stay here again
Stayed 2 nights in May 2024

4/10 Poor

Carlos

Disliked: Cleanliness, property conditions & facilities
Old smell in the rooms ! Old smell , hard to sleep with it ! Also too much noise in the second floor ! We were in the first floors !
Stayed 2 nights in May 2024

10/10 Excellent

Kathleen

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
We had a wonderful two room villa that was perfect. However, the upkeep of the grounds and pool area are nonexistent. Peeling paint/rust on the metal fences around the very dirty pool. Dirt was accumulating on the bottom of the pool and the coping and tile need to be repaired. This could be the best pool in the area if someone would put some work into it.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Tara

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I have to give this place a bad rating. I traveled alone with my three children. The first night we stayed, we were getting ready for bed, and when my kids went to pull out the sofabed, it had a sign saying, “Don’t open Broken.” We had to change rooms at 10 pm, and no staff member offered to help. I had just gone grocery shopping, and the new room did not have a full refrigerator, so most of my groceries went to waste. THEN, as my 5-year-old was sitting on a sofa/chair, he pulled out an OPENED pocket KNIFE that was placed in the cushion facing blade up. I reported all my concerns and brought in the knife, but all I got was an I don’t know how that happened.
Stayed 2 nights in May 2024

4/10 Poor

Suneel

Traveled with family
Disliked: Amenities
Very noisy all around the resort due to renovations by owners of units that are not part of Shadow Mountain. No cleaning services (no matter how long you stay) provided by the management and you have to get your own replacement towels and bathroom tissues by walking down to the front desk! AC unit was extremely loud! Tennis courts were full of dust (ball marks can be seen)!! Definitely not a good value for the price and would not recommend this place.
Stayed 5 nights in May 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with tennis courts
Pros - Great place to stay for Indian Well, close to a cute downtown area with lots of shops and restaurants. Quiet and relaxing. Cons - they must allow pets here, lots of people have their dogs. Great for them, not so great for other people who had to deal with pet hairs, or had allergies to dogs. They tried to keep it clean, but I am sure people let their pets on the bed and sofa, etc...
Stayed 5 nights in Mar 2024

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great for tennis enthusiasts. We booked for BNP first week...lots of tennis action here. Book well in advance to avoid disappointment. Affordable option with tennis.
Stayed 4 nights in Mar 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service
Stayed 6 nights in Feb 2024

2/10 Terrible

Gina

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I was surprised this property was even listed on expedia. The room was so smelly and stinky that I called and complained and they sent me some room spray. It smelled like mold, mildew and smoke. I only booked this room because it had a pull out bed as well and guess what, the pull out bed was broken and didn't even open out. You couldn't even sit on the couch, it smelled so badly. I had to get fresh sheets and put them on the couch to sit on it. Even the little dinette had folded paper stuffed under the leg to keep it steady. When I complained and asked for a different room they said they couldn't change the room since they didn't have any other available, they wouldn't give me a refund because I didn't book directly with them. All in all this place was terrible and definitely overprices, if I had stayed in a motel I would have had a better experience.
Stayed 2 nights in Feb 2024

8/10 Good

Lisa

Beautiful grounds. Great location. Carpet needs cleaning. Unable to use 2 chairs as bolts were loose otherwise nice unit
Stayed 14 nights in Feb 2024

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!
Stayed 3 nights in Jan 2024