6/10 Okay
Breanna
Jul 16, 2025
Liked: Room comfort
Disappointment
We have been coming to this property for almost a decade and have always had an incredible time. This visit we had last weekend was definitely a surprise as it seems some things are going downhill. Check in was pretty slow- only 2 people working the desk but they were great and helpful. When we walked into our room we noticed the couch had multiple large stains on it, black smudges all over the walls and a lot of the furniture wasn't in the best condition. Even the quality of the toiletries has decreased- with the paper towels and toilet paper being SO incredibly thin and useless. Our patio off our room seemed as if no one has checked it in a long time- huge spider webs all over the place and my husband had to kill 3 HUGE black widows so we could actually sit out there. It was 120 outside and our AC was broken and wouldn't go below 80- we asked them to fix it as i am pregnant but it took hours before someone came to check it out. The pools were all hot and cloudy with tons of floating debris- seems like the water chillers were broken. I'm sure they must clean them daily but it really did not appear that way. We went to the restaurant for dinner and the food was terrible. We went to the marketplace to get breakfast and they were completely out of all the breakfast foods (besides donuts/pastries) and said it would be days before they received more. They rent bikes but there are NO bike racks anywhere. I could go on, but overall we were disappointed by our whole experience.
Breanna
Stayed 4 nights in Jul 2025