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Puro Oasis Urban Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Puro Oasis Urban Hotel

Beach nearby, white sand, beach bar
Deluxe Suite, Terrace (Oasis Terraza) | Terrace/patio
Deluxe Suite, Terrace (Oasis Terraza) | Minibar, in-room safe, individually decorated, individually furnished
Sundeck
Interior detail

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Pet friendly
  • Room service
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Carrer de Montenegro, 12, Palma de Mallorca, Mallorca, 7012
  • Passeig del Born
    2 min walk
  • Lonja de Palma de Mallorca
    2 min walk
  • Paseo Maritimo
    3 min walk
  • Palma de Mallorca (PMI)
    15 min drive

Room options

View all photos for Deluxe Double Room (Wing Flow)

Deluxe Double Room (Wing Flow) | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room (Wing Flow)

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room (Puro Urbano)

Standard Room (Puro Urbano) | Minibar, in-room safe, individually decorated, individually furnished

Standard Room (Puro Urbano)

  • 194 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room (Puro Flow)

Superior Room (Puro Flow) | Minibar, in-room safe, individually decorated, individually furnished

Superior Room (Puro Flow)

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Suite, Terrace (Oasis Terraza)

Deluxe Suite, Terrace (Oasis Terraza) | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Suite, Terrace (Oasis Terraza)

  • 592 sq ft
  • Sleeps 2
  • 1 Large Twin Bed and 1 Twin Sofa Bed

View all photos for Suite (Puro Oasis)

Suite (Puro Oasis) | Minibar, in-room safe, individually decorated, individually furnished

Suite (Puro Oasis)

  • 441 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed OR 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Junior Suite (Puro Joy)

Junior Suite (Puro Joy) | View from room

Junior Suite (Puro Joy)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, individually decorated, individually furnished

Single Room

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Puro Oasis Urban Hotel

4-star Palma de Mallorca hotel, connected to a shopping center in Palma de Mallorca Old Town
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a beach bar, a snack bar/deli, and a rooftop terrace are onsite.
Puro Oasis Urban Hotel offers 51 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 52-inch LCD televisions come with premium digital channels.

Bathrooms include bathtubs or showers, slippers, complimentary toiletries, and hair dryers. This Palma de Mallorca hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Puro Spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Puro Oasis Urban Hotel features a full-service spa. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This boutique hotel also offers a rooftop terrace, spa services, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Puro Oasis Urban Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Puro Oasis Urban Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: EUR 17 per person
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Art gallery
  • Bicycle rentals
  • Full-service spa
  • Stereo

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 52-inch LCD TV with premium digital channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 11 lbs per pet)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 17 per person
  • Airport shuttle fee: EUR 125 per person (roundtrip)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Puro
PuroHotel Palma Hotel
Puro Hotel Palma de Mallorca
Puro Palma de Mallorca
Puro Hotel Palma De Mallorca, Majorca
Puro Hotel Palma De Mallorca Majorca
PuroHotel Palma Palma de Mallorca
Purohotel Palma
Puro Oasis Urban Hotel Hotel
Puro Oasis Urban Hotel Palma de Mallorca
Puro Oasis Urban Hotel Hotel Palma de Mallorca

Puro Oasis Urban Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 403 out of 767 reviews" "
Rating 8 - Good. 261 out of 767 reviews" "
Rating 6 - Okay. 72 out of 767 reviews" "
Rating 4 - Poor. 21 out of 767 reviews" "
Rating 2 - Terrible. 10 out of 767 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Absolute best!! They will happily watch your bags before checkin and after checkout. Customer service was excellent. Jimena was FABULOUS!! She checked us in, set us up with the Puro hotel on the WhatsApp, gave us fabulous recommendations on where to go and what to eat in La Palma and absolutely went out of her way to make our time at the hotel AND the city incredible. I can’t say enough about her or the hotel. The hotel itself is beautiful, the mattress was incredibly comfortable, and the bathroom was beautiful. I enjoyed soaking away the day in our rooms tub. Recommendation if you are planning on using the soaking tub - go to the LUSH down the street and purchase some bath salts! Also - the breakfast! Absolutely incredible. It’s all delicious and high quality. Breakfast is buffet style - which my husband and I loved. We had the best nights sleep and by far the best breakfast at Puro! I would HIGHLY recommend to anyone staying in La Palma. We would love to stay at this hotel again and will plan our next trip to Mallorca accordingly so that we can stay here. Just book! You’ll love it. Enjoying your trip!
Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing and very clean and like the workers professionalism.
Stayed 1 night in Aug 2024

10/10 Excellent

Katrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel - very attentive staff - beautiful city - loved every minute (and appreiated the air-con due to the outside temperature!!)
Stayed 3 nights in Aug 2024

8/10 Good

Gatien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Would’ve liked some minor upkeep details in the room to have been better but overall it was a great stay. The hotel’s quirky layout was charming and its location was excellent. The sea-front lounge area is not as close to the hotel as it seemed so we skipped it altogether.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
E
Stayed 1 night in Aug 2024

10/10 Excellent

emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing pleasant stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Amrit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is perfect. There was a great selection available at breakfast to start your day. The rooptop loungers was an added bonus, somewhere to relax after a long day of sightseeing and eating :-) I would most definitely stay here again.
Stayed 3 nights in Jun 2024

4/10 Poor

Aza

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Assigned the worst possible room on arrival which was in the basement and with a steep staircase further down to bathroom. It was dark and dangerous with the steep steps, with the only window facing the restaurant. The pool pictured prominently in advertising is at a completely different location at a significant additional fee based on availability. Spa facilities (not services) need to be booked in advance which no one tells you about. Breakfast was good. Location is good too. Extremely disappointed by room and communication.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury, location and great staff!
We've stayed here several times in the past and are very happy with it. Location is great, hotel staff are very friendly and helpful, rooms are modern and bright and the breakfast buffet is excellent!
Stayed 1 night in Jun 2024

8/10 Good

Gustavo

Stayed 3 nights in Jun 2024

10/10 Excellent

Natalija

Stayed 1 night in May 2024

10/10 Excellent

Kyle

Stayed 1 night in May 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis de palma
Amazing last minute reservation. Beautiful attendant and wonderful complimentary breakfast
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive and accommodating staff
Stayed 2 nights in Apr 2024

10/10 Excellent

jose, Annandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff was above any expectations. Service, location, we fall in love with it.
Stayed 9 nights in Nov 2023

10/10 Excellent

Sue

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish hotel with friendly helpful staff
Stylish hotel in central Palma, with helpful friendly staff. Lovely clean rooms but also nice spaces around the hotel to relax in - including the rooftop space. The breakfast buffet was amazing, with lots of variety and changes every day. Plenty of interesting places to go in the area (including to eat and drink). Would definitely recommend.
Stayed 7 nights in Sep 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were perfect
Great hotel, would love to return. Staff were perfect.
Stayed 1 night in Sep 2023

10/10 Excellent

fernando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel. Inmejorable ubicación. Staff de los mejores
Stayed 7 nights in Jul 2023

6/10 Okay

Lalit

Stayed 4 nights in Jun 2023

6/10 Okay

Malin

Liked: Room comfort
Great location but didn’t live up to expectation
It is not a bad hotel but it certainly doesn’t live up to the images on various booking sites as a luxury hotel. The location is amazing which is what you are paying for, but the hotel itself is actually quite tired looking and in need of a bit of love and repairs. The hairdryer was barely working, the toilet flush was broken, the room was a bit dusty in places, no full length mirror or anywhere to hang dresses and we were not informed that water was complimentary as it states 5 euros on the mini bar menu. Neither did we realise until the last day that you could order cooked breakfast which was supposedly all included. The Puro beach clubs they eagerly promote has a minimum spend of £90/couple incl sun beds although the shuttle there is free if you book in advance. Most staff were very friendly which helped even if they didn’t give us all or correct information about things. I am very glad we didn’t pay for the most expensive rooms as then we would have been even more disappointed. I would recommend it for the location but personally we would probably not go back.
Stayed 4 nights in May 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Paula Gabriela

Stayed 3 nights in Aug 2022

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Service was fantastic! As was the breakfast……. But the hotel is a little tired and noisy and the roof terrace disappointing ….. good location and the beach clubs were fun but expensive…..
Stayed 3 nights in Jul 2022

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent customer service and good facilities with nicely appointed rooms
Stayed 3 nights in Jul 2022