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Santa Clara Urban Hotel & Spa

4.0 star property

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Photo gallery for Santa Clara Urban Hotel & Spa

Suite, Garden View | Minibar, in-room safe, blackout drapes, iron/ironing board
Reception
Suite, Garden View | Minibar, in-room safe, blackout drapes, iron/ironing board
Reception
Front of property - evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
C/ San Alonso, 16, Palma de Mallorca, Mallorca, 7001
  • Basilica of St. Francis
    ‪4 min walk‬
  • Cathedral of Santa Maria of Palma
    ‪5 min walk‬
  • Parc de la Mar
    ‪5 min walk‬
  • Palma de Mallorca (PMI)
    ‪15 min drive‬

Room options

View all photos for Double Room Single Use

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room Single Use

  • 301 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite

  • 452 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Garden View

Suite, Garden View | Minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Garden View

  • 592 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Santa Clara Urban Hotel & Spa

4-star hotel in Palma de Mallorca Old Town
This smoke-free hotel features a bar/lounge, a rooftop terrace, and a coffee shop/cafe. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Santa Clara Urban Hotel & Spa offers 20 accommodations with minibars and safes. A pillow menu is available. 37-inch Smart televisions come with satellite channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Palma de Mallorca hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

Santa Clara Urban Hotel & Spa is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Languages

English, German, Italian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: EUR 17 for adults and EUR 8.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 37-inch smart TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 17 for adults and EUR 8.50 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Santa Clara Urban
Santa Clara Urban Hotel
Santa Clara Urban Hotel Palma de Mallorca
Santa Clara Urban Palma de Mallorca
Santa Clara Urban Hotel & Spa Palma De Mallorca, Majorca
Santa Clara Urban Hotel And Spa
Santa Clara Urban Hotel Palma De Mallorca
Hotel Santa Clara Urban
Santa Clara Urban Hotel & Spa Palma De Mallorca
Santa Clara Urban Hotel Spa
Santa Clara Urban & Spa
Santa Clara Urban Hotel & Spa Hotel
Santa Clara Urban Hotel & Spa Palma de Mallorca
Santa Clara Urban Hotel & Spa Hotel Palma de Mallorca

Santa Clara Urban Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 181 out of 258 reviews
Rating 8 - Good. 63 out of 258 reviews
Rating 6 - Okay. 11 out of 258 reviews
Rating 4 - Poor. 3 out of 258 reviews
Rating 2 - Terrible. 0 out of 258 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Stayed 1 night in Oct 2024

4/10 Poor

Diana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel announces as Spa and it’s not. We asked the attendant and even if they saw the add in our phone they disappeared admitted. Very noisy and the personnel don’t seem to be able to handle the noise.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

scott, san tan valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Clean and quiet.
Stayed 2 nights in Jul 2024

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel & Staff
This was easily the most beautiful hotel I’ve stayed at. The design is so cool! The woman at reception was so kind and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful place and the perfect launching point to explore Palma by foot. Easy to get to from the airport. Good breakfast. Cool rooftop. Good for families
Stayed 1 night in Jun 2024

10/10 Excellent

Lourdes, Orlando

Traveled with partner
Amazing boutique hotel in the old town area of Palma. It’s close to the Cathedral of Palma de Mallorca, one of Europe’s most beautiful cathedrals. The Santa Clara is also near to the marina and the best restaurants and shopping on Palma de Mallorca .
Stayed 3 nights in Jun 2024

10/10 Excellent

Terrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful little hotel located on a tiny street in the old town section of Palma. Friendly and informative staff are there for your personal needs. And our room was very spacious with stone walls —- quite unique!
Stayed 1 night in May 2024

10/10 Excellent

Anthony David

Stayed 7 nights in Dec 2023

8/10 Good

DAVID CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location in the centre of Palma. Lovely old style suite with sandstone walled interior. Friendly reception staff & barman. Good wi-fi. The cleaning staff were a bit hit & miss - had to go to reception for towels, coffee, etc, but room was very clean. This hotel is very good, but the service inconsistencies need addressing.
Stayed 7 nights in Nov 2023

10/10 Excellent

M J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Christopher

Palma getaway
A four night stay in lovely Palma. Hotel staff were friendly and helpful. Room was very nice. We would stay here again.
Stayed 4 nights in Sep 2023

6/10 Okay

mark

Liked: Cleanliness
The location was convenient, the hotel was average and disappointing for the price.
Stayed 3 nights in Sep 2023

10/10 Excellent

Joni

Traveled with group
Staff was 💯 great location in old town.
Stayed 5 nights in Jul 2023

10/10 Excellent

James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent staff. Interesting decor.
Stayed 4 nights in Jul 2023

10/10 Excellent

Jill

Stayed 3 nights in Jun 2023

10/10 Excellent

karen

Stayed 2 nights in Jun 2023

10/10 Excellent

roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property in great location - 5 mins walk from Cathedral and city centre, 25 mins easy walk to the beach. Rooftop seating area has lovely views and staff will bring drinks up from bar for you too. Breakfast was great, staff very pleasant and helpful. Comments on room 208 A damp smell in there when we arrived but didn’t notice after a couple of days. The extractor fan in bathroom didn’t seem to work so maybe that was why? Room could do with some hooks / rails to hang towels to dry - we had to ask to have fresh towels every day as the used ones didn’t dry properly. The wardrobe doors were at head height when opened and were a bit of a hazard but we got used to ducking under them! Overall the room was a good size and the bed very comfortable, with just a couple of minor niggles that didn’t ruin our stay. We will be back! Thankyou.
Stayed 6 nights in Jun 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
This hotel was absolutely perfect. It was exactly what I wanted. Excellent location clean and well appointed inside, but still had a little Spanish rustic charm. The staff was incredible. I wish I had stayed here my whole trip.
Stayed 1 night in May 2023

10/10 Excellent

Kieron

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely boutique hotel in the center of the old town of Palma. Would totally recommend
Stayed 3 nights in May 2023

10/10 Excellent

Tawny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Alan

Stayed 2 nights in Oct 2022

10/10 Excellent

Lesley

Stayed 1 night in Oct 2022

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in a beautiful part of Palma that’s easily walkable to main highlights. Service was exceptional with hotel staff anticipating our needs and going above and beyond. The rooms were comfortable, clean, and modern. Beautiful rooftop space for drinks and sauna in the basement. We will stay here again the next time we are in Palma!
Stayed 1 night in Jul 2022