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el PRADO

4.0 star property

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Lobby sitting area
Front of property
View from property
Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Breakfast available
  • Parking available

Explore the area

Map
520 Cowper Street, Palo Alto, CA, 94301
  • Stanford Shopping Center
    ‪11 min walk‬
  • Stanford University
    ‪4 min drive‬
  • Stanford University Medical Center
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 Queen Bed

  • City view
  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Fireplace

Deluxe Room, 1 King Bed, Fireplace | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Fireplace

  • City view
  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Queen Beds

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed

  • City view
  • 400 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, Balcony

Deluxe Suite, Balcony | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Suite, Balcony

  • City view
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

el PRADO

Hotel in University South
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, valet parking, and coffee/tea in a common area.
El PRADO offers 62 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium digital channels. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

This Palo Alto hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center, meeting rooms, and limo/town car service.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 7000 square feet (650 square meters) include conference space. This family-friendly hotel also offers a fitness center, a library, and a terrace. Parking is available onsite for a surcharge. The property offers extended parking privileges to guests.

El PRADO is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Il Fornaio - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Il Fornaio - This bar specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (USD 35 per night; includes in/out privileges)
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 100 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Il Fornaio
  • Il Fornaio

Things to do

  • Gym
  • Library
  • Piano
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7,000 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 70 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 100 per person
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property

Property is also known as

Court Garden Hotel
Garden Court
Garden Court Hotel
Garden Court Hotel Palo Alto
Garden Court Palo Alto
el PRADO Hotel
el PRADO Palo Alto
Garden Court Hotel
el PRADO Hotel Palo Alto

el PRADO Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 445 out of 571 reviews
Rating 8 - Good. 84 out of 571 reviews
Rating 6 - Okay. 24 out of 571 reviews
Rating 4 - Poor. 8 out of 571 reviews
Rating 2 - Terrible. 10 out of 571 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sofia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel has a great location, rooms are super spacious and clean. The lobby is quite small with minimal seating area. Service and staff were really really nice and friendly and did an amazing job. However there was a huge downside to us that there’s no actual restaurant in the hotel to dine for breakfast or a bar to have a drink. There’s only in room dining available which would’ve been fine, except we were staying with out family in 4 different rooms and we were never able to just come down and have breakfast all together. We like to sit down for breakfast, not have breakfast in the room.
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and finishes
Stayed 2 nights in Feb 2025

10/10 Excellent

Niteen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Excellent rooms. Need coffee maker option in room.
Stayed 2 nights in Feb 2025

10/10 Excellent

gloria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect room location and ambiance

One of the nicest rooms we’ve ever stayed in. Great staff so helpful
Stayed 4 nights in Jan 2025

10/10 Excellent

Meagan

Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Mehmet Cenk

Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas visit to Palo Alto

Perfect location in beautiful downtown Palo Alto Very comfortable room and great car vallet service.
Stayed 5 nights in Dec 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional staff, luxury amenities

The hotel and staff were exceptionally friendly and accommodating during our stay as I had recently undergone surgery at Stanford. They went out of their way to make me comfortable. It is a lovely hotel with luxury amenities.
Stayed 3 nights in Dec 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff! Appreciated our upgrade!
Stayed 1 night in Dec 2024

10/10 Excellent

H

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good site and well managed team.
Stayed 9 nights in Dec 2024

8/10 Good

Ian

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
While the daytime front desk manager provided 5 star service, when the night time manager started it was amateur hour. The doorman also never opened the door for me. Surprising for a hotel of this caliber. Otherwise the property itseld was a gem. The room felt so comfortable, as if we were at home in our apartment. The bathroom was especially nice with marble tile. Also, not related to my review but there is a coffee machine in a common area that is for employees only. It seems a little odd.
Stayed 2 nights in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My most recent stay at El Prado was fantastic! The rooms are a very decent size, the bed super comfortable and the staff is super accommodating and friendly. Highly recommend!
Stayed 5 nights in Dec 2024

8/10 Good

Fernando

Stayed 2 nights in Nov 2024

10/10 Excellent

Nikka

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel near Stanford!
Stayed 2 nights in Nov 2024

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Bradley, Venice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beds were plush. Room very comfortable and spacious. Coffee bar was very convenient. Great location and service.
Stayed 2 nights in Nov 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great atay

Pre-check in was extremely efficient and helpful. Rooms clean and well appointed. Bed and pillows very comfortable.
Stayed 1 night in Nov 2024

10/10 Excellent

Alissa, Fresno

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our brief stay! I would stay here again in a second. Lovely- highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Palo Alto

Lovely room to crash for weekend after long haul flight from Asia. Bed comfy and linens/ towels good quality. Room quiet and perfectly dark. Nice extra to have free coffee in mornings!
Stayed 3 nights in Nov 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024