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Perla Maya Hotel

2.5 star property

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Photo gallery for Perla Maya Hotel

Outdoor pool
Exterior detail
Restaurant
Hallway
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Parking included
  • 24/7 front desk
  • Housekeeping
$73
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
0 Avenida 6-69 Calle Del Rio, Zona 2, Panajachel, Solola
  • Casa Cakchiquel Arts Center
    ‪10 min walk‬
  • Church of Saint Francis
    ‪16 min walk‬
  • Panajachel Municipal Market
    ‪16 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪77 min drive‬

Room options

View all photos for Classic Triple Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Classic Triple Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking

Deluxe Double Room, 1 Queen Bed, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Premium Room, Accessible

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

  • Sleeps 5
  • 3 Twin Beds and 1 Queen Bed

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About this property

Perla Maya Hotel

Panajachel hotel walkable to Lake Atitlán
This hotel features an outdoor pool, a restaurant, and a 24-hour front desk. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Other amenities include tour/ticket assistance and a garden.
Perla Maya Hotel offers 22 accommodations with fans. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers. This Panajachel hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

Perla Maya Hotel has designated areas for smoking.

A complimentary local cuisine breakfast is served each morning between 8:00 AM and 10 AM.
Perla Maya Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: GTQ 175.00 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Perla Maya Hotel Panajachel
Perla Maya Panajachel
Perla Maya
Perla Maya Hotel Hotel
Perla Maya Hotel Panajachel
Perla Maya Hotel Hotel Panajachel

Perla Maya Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 216 reviews
Rating 8 - Good. 56 out of 216 reviews
Rating 6 - Okay. 28 out of 216 reviews
Rating 4 - Poor. 19 out of 216 reviews
Rating 2 - Terrible. 19 out of 216 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

michelle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Jose

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so fake , they show pictures of different hotels and the area to stray people to them, there staff is the worse I have ever experienced in my entire life, having a handicap person traveling with us they don’t care about …. Will never recommend this place that should be removed from Expedia and all platforms.
Stayed 2 nights in Apr 2025

8/10 Good

EMERSON

Traveled with family
Liked: Cleanliness
El staff podría mejorar un poco su servicio en especial el del restaurante
Stayed 1 night in Apr 2025

8/10 Good

Mirtala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perla Maya

compliments to the staff! extremely friendly we enjoy our short stay! Highly recommend it!
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Traveled with family
Stayed 4 nights in Apr 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very close to town and the hotel ticks all the basics that are needed. I'd stay there again if we return to the lake
Stayed 2 nights in Apr 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Over priced for what we got

Booked a double bed and single bed, was given a 4 bed room. We had to double up one bed on top of the other to make room to walk. The decorative head board on the wall came off the wall when I was on the bed at night. They moved us to proper room the next night. No hair dryer, shampoos, wash cloth, bath Matt for shower, only one outlet in room. We asked and received a fan. Our last night there were ants in the room. We were in the third floor. And these ants bite! Good breakfast included. Cute cats on the property. And the owner/workers tried to accommodate us.
Stayed 3 nights in Mar 2025

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 4 nights in Feb 2025

8/10 Good

Keith

Stayed 2 nights in Mar 2025

10/10 Excellent

Rosa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perla Maya Hotel was in a great location! It was easy and walkable to restaurants. shopping and ferry locations. The hotel staff is very exceptional, they make your stay feel like home. Thank you Jose Manuel, Domingo, Tomas and Daniel for making us feel safe and also thank you kitchen staff Claudia and Michelle for great breakfasts. I will definitely return to this hotel next time I come to Panajachel!
Stayed 3 nights in Feb 2025

8/10 Good

Bart

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and in a good location... The rooms are small & there are ants in the room. The reception is friendly but slow. Pretty typical for Latin America. The pool is very clean and modest in size, but there is no place to lay out and no furniture to do it on.
Stayed 1 night in Mar 2025

6/10 Okay

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was so amazing and attentive. Our first room had an ant infestation and the bathroom ceiling had mold which caused a smell in the bathroom. There was no extra toilet tissue and you have to ask them for it. There should always extra bathroom tissue in the bathroom especially when 5 people are staying in a room. The mattresses on the bunk beds were super thin and you could feel the wood on your back. Very uncomfortable. The staff saw our first review and immediately offered to move us to a new room. We moved to a new room and the staff was so gracious to move our things while we were at our outings. The second room was nice but the shower was backed up like the first room. The breakfast was the highlight of our stay and the view on the top floor. There were 2 options for breakfast included in our stay both delicious. There is some noise at night from the neighbors, dogs, cats and rooster. The rooster at 12am was really a bummer. It was hard to rest. I want to express how grateful and amazing the staff were.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Disliked: Room comfort

Many thing to improve. Far from main street

The best was Mingo and Dani, the receptionists. Super kind and frindly. Breakfast was good also. But many things to improve. Many Times nobody was at the deskfront in reception. Some mosquitoes there at the reception also. Only 1 plug hidden in the room. Curtains thin, so sun gets in early. Shower is not the best.
Stayed 3 nights in Feb 2025

6/10 Okay

Mynor, Red Deer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pictures online do not match the property. But actual property is quite nice
Stayed 2 nights in Feb 2025

10/10 Excellent

Jairo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel & Reasonable Price

We stayed one night with my family. The check in was fast and easy, the friendly staff made sure we had everything we needed. Highly recommended to friends and family
Stayed 1 night in Feb 2025

8/10 Good

Miriam

Traveled with family
Liked: Staff & service
It was nice especially the view from the terrace and even from our 3rd floor room. It’s on the one end of town but we didn’t mind walking and it felt safe. Showers took awhile to get hot and low water pressure but nice atmosphere. Perfect midrange option.
Stayed 5 nights in Feb 2025

6/10 Okay

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Too Noisy

Stayed 1 night in Feb 2025

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable, close to everything. The customer service was great.
Stayed 1 night in Feb 2025

8/10 Good

Graham

Liked: Staff & service, amenities, property conditions & facilities
This hotel is better than most of the same standard. The bed linen was changed every day, there was a fresh towel everyday and a new roll of toilet paper regardless as well as new bars of hotel soap. This is quite an exceptional standard for the price of the room. The deep cleaning let it down however. The pool was always looked welcoming and clean but there was nowhere to relax around the pool at all. This was definately a disappointment and I found myself looking for other places that might allow day guests to use their pool. The breakfasts were lovely but there really needs to be more choice. There is American breakfast which is eggs or Guatemalan breakfast which is eggs. I did have to go and find somewhere else a couple of times just to avoid having eggs. Overall it was a lovely stay and is in a nice situation with views of the lake and not too much noise.
Stayed 14 nights in Jan 2025

10/10 Excellent

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Love the flowere
Stayed 2 nights in Jan 2025

4/10 Poor

Fiorella

Traveled with group
Disliked: Staff & service, property conditions & facilities
Le falta atención en los detalles y además el precio no va acorde con lo descuidado que está el lugar
Stayed 2 nights in Jan 2025