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Porta Hotel del Lago

3.5 star property

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Photo gallery for Porta Hotel del Lago

Property grounds
Exterior
Aerial view
Lake
Standard Double Room, 2 Double Beds | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Spa

Explore the area

Map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Multiple Use Area Lake Atitlan Basin
    ‪1 min walk‬
  • Lake Atitlán
    ‪4 min walk‬
  • La Galeria
    ‪4 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪115 min drive‬

Room options

Premium Double Room

  • 277 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Lake View

Premium bedding, desk, blackout drapes, iron/ironing board

Deluxe Double Room, 2 Double Beds, Lake View

  • 269 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Double Room

Traditional Double Room | Premium bedding, desk, blackout drapes, iron/ironing board

Traditional Double Room

  • 277 sq ft
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Double Room

Television

Classic Double Room

  • 277 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

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About this property

Porta Hotel del Lago

3.5-star Panajachel hotel walkable to Lake Atitlán
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a children's pool and an outdoor pool, Porta Hotel del Lago provides a hot tub and a sauna. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 4725 square feet (439 square meters) include a conference center. This family-friendly hotel also offers a fitness center, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site, along with a car charging station.

Porta Hotel del Lago is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Porta Hotel del Lago has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub

Family friendly

  • Children's pool
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference center (4,725 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessibility

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 1 2025 to October 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Porta Hotel del Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 969 reviews
Rating 8 - Good. 304 out of 969 reviews
Rating 6 - Okay. 113 out of 969 reviews
Rating 4 - Poor. 41 out of 969 reviews
Rating 2 - Terrible. 30 out of 969 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Decent place right on the lake. The walls are paper thin, so you can hear everything & the pool was under construction unfortunately when I was there, so lots of noise during the day — but a newer style place that had a good restaurant & friendly staff and walkable to the beachfront/restaurants with an awesome view of the lake/volcanos
Stayed 4 nights in Nov 2024

8/10 Good

Susana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed very much the services, the staff were very helpful and caring.
Stayed 1 night in Nov 2024

4/10 Poor

Marius

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Outdated hotel undergoing major work while still operating at full cost— and offering industrial earplugs to guests.
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially liked the bed mattress and the bed sheets that felt great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christina, Denver

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Alfonso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked all in general!
Stayed 2 nights in Nov 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service
The view.
Stayed 3 nights in Nov 2024

6/10 Okay

Gustavo

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with beautiful views. Everything was close by and the service was great!
Stayed 2 nights in Oct 2024

8/10 Good

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to some restaurants. The staff was very friendly and helpful.
Stayed 3 nights in Oct 2024

8/10 Good

Osvaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice
Stayed 2 nights in Oct 2024

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities
Very nice hotel. Clean. The bathroom sink drain leak all over the floor when you used the bathroom sink and the toilet ran constantly. We didn't bother to notify the hotel because we were. only staying one night and didn't want to bother changing rooms. We did let them know during checkout.
Stayed 1 night in Oct 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service
Good place to stay
Stayed 2 nights in Sep 2024

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Some areas are not available at all.
Stayed 2 nights in Sep 2024

8/10 Good

Teheli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite comfortable. Very clean and the staff were quite helpful and kind.
Stayed 3 nights in Sep 2024

10/10 Excellent

Georgina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Jofred

Traveled with family
The property has a beautiful view of the lake and the volcano. The staff were really friendly and easy to talk to. We got stuck in the elevator for about 5 minutes and they fixed the problem really quick and gave us a complementary drink on the house. However, we did not enjoy much of the hot tub the second night of our stay. Not sure what the issue was but we were told that they could not have the jets and the water coming from waterfall on at the same in order to save water but the previous night they did do that. Other than that everything was amazing and beautiful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yahel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper nice
Stayed 1 night in Aug 2024

8/10 Good

Jenniffer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our suite was absolutely stunning!!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Rosa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the lake, good service
Stayed 2 nights in Aug 2024

4/10 Poor

Anastasia

The hotel was very outdated, the front desk was nice. But they made sure we were out the hotel at 11 even asking if we could pay more to extend our check out
Stayed 1 night in Aug 2024

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, convenient location, safe parking, with friendly service. Great option for Pana!
Stayed 1 night in Aug 2024

10/10 Excellent

Elba, Franklin Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024