2/10 Terrible
Shamorah
Traveled with family and small children
Sep 19, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not really professional, the young lady at the front desk the night I checked it was not welcoming at all. I stayed at the hotel with my daughter and realized that there were ants in the room. I called down to the front desk to get another room. They tell me that they are fully booked and the most they can do is get maintenance to come up and spray something. So maintenance comes up 20 minutes later with a can of Hot Shot Roach Spray. So immediately I get annoyed because if I knew that they were gonna bring that spray I could have went to the store up the street and dealt with the situation at hand by myself. He then acts like he doesn’t see the ants all over the walls, the dressers, bed and headboard. So now I’m showing him! He starts to spray the ants, and the smell was super strong. So I open the door alittle. He then walks out of the room without saying anything, he also did not clean up the mess which were dead ants all over the dresser and the wall. I then call to let them know that I needed to extend my stay by a couple hours, I’m then told to contact the front desk in the morning by 9. I’m leaving my room at 5 in the morning and could not see anyone, I rang the bell like 10 times and no one came. I started continuously ringing the bell, and the young lady who was there the first night jumps up out of her sleep and walks up to the desk. I was so confused about my whole stay and will not come back to the location.
Shamorah
Stayed 2 nights in Sep 2024