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Akena Serris Val d'Europe

4.0 star property

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Photo gallery for Akena Serris Val d'Europe

Lobby sitting area
Lobby
1 bedroom, free WiFi
Lobby sitting area
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Impasse Dorothée Le Maître, Serris, 77700
  • La Vallée Village
    ‪2 min drive‬
  • Val d'Europe Shopping Center
    ‪2 min drive‬
  • Disneyland® Paris
    ‪6 min drive‬
  • Paris (CDG-Roissy-Charles de Gaulle)
    ‪32 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, free WiFi

Family Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, free WiFi

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, free WiFi

Standard Twin Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

1 bedroom, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 King Bed

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The price is $108 total
includes taxes & fees
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About this property

Akena Serris Val d'Europe

4-star Serris hotel close to La Vallée Village
Along with a bar/lounge, this smoke-free hotel has a snack bar/deli and express theme park tickets. WiFi in public areas is free. Additionally, self parking and a 24-hour front desk are onsite. Change of towels is available on request.
Akena Serris Val d'Europe offers 111 accommodations with espresso makers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered daily and change of towels can be requested.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of 2 meeting rooms and coworking spaces.

Wireless Internet access is complimentary. This Serris hotel also offers express theme park tickets and an elevator. Onsite parking is available (surcharge).

Akena Serris Val d'Europe is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 10 per night)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; EUR 18 for adults and EUR 10 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Books
  • Express theme park tickets
  • Games
  • Golf caddies
  • Golf carts
  • Golf clubhouse

Family friendly

  • Changing table
  • Children's books
  • Children's games
  • Express theme park tickets
  • High chair
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Food and drink

  • Espresso maker

Policies

Check-in

Check-in start time: 2:00 AM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 30
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 10 for children
  • Covered self parking fee: EUR 10 per night
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Property Registration Number 105222767

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Akena Serris Val D'europe
Akena Serris Val d'Europe Hotel
Akena Serris Val d'Europe Serris
Akena Serris Val d'Europe Hotel Serris

Akena Serris Val d'Europe Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 23 reviews
Rating 8 - Good. 2 out of 23 reviews
Rating 6 - Okay. 5 out of 23 reviews
Rating 4 - Poor. 1 out of 23 reviews
Rating 2 - Terrible. 3 out of 23 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was lovely, clean and modern but the temperature of the rooms let it down. Despite advertising AC, our room had none, instead it had the heat on (and it was 35degrees outside). We spoke to reception many times about this and were repeatedly told that this would be resolved and we’d have access to the AC but in the meantime they’d access it from their side and cool the room down. None of this happened. The coolest our room got overnight was 25degrees and left us unable to sleep and feeling very ill. We felt constantly brushed off whenever we asked about it and the customer service left a lot to be desired.
Stayed 3 nights in Jun 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
AC did not work. The hotel staff were aware but made no effort to resolve the issue despite being quite warm. Also room cleaning not done despite requesting. New hotel with good location but service needs resolving.
Stayed 2 nights in May 2025

10/10 Excellent

Anca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very satisfied

The hotel is 10 min drive from Disneyland Paris. Everything is new and very clean. They clean the rooms and bathrooms every day. They have everything you need, from towels, soap, hairdryer, TV, and the room temperature can be changed as you prefer. They have a restaurant and a bar, where you can order to eat or drink up to 10pm. Breakfast very rich, for everyone's taste. We were very happy with everything, and we strongly recommend their service. Thank you very much for everything!
Stayed 2 nights in Apr 2025

10/10 Excellent

Katharina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend anyone going to Disney to use the hotel £14 bolts in and Gould hotel is great staff friendly
Stayed 1 night in Mar 2025

6/10 Okay

DAVID

Traveled with family
Liked: Room comfort

Le ménage a été oublié !!!!

La chambre etait spacieuse et bien agencée. Le lit très confortable et environnement très calme.le petit + : le restaurant collé à l’hotel (la côte et arête) que est super Le - : sol de la chambre sale, l’aspirateur n’avait pas été passé, il y avait des miettes sur la table de la chambre et au sol miettes de chips et pain, ce qui n’est pas agréable quand on arrive à 00h30 ! Et le lendemain matin nous svons constaté qu’il n’y avait pas de savon dans la douche.......c’etait la chambre 309
Stayed 1 night in Jun 2025

8/10 Good

Klaus

Liked: Amenities
Disliked: Cleanliness
Das Zimmer war sauber, mit Teppichboden und macht einen guten und gepflegten Eindruck. Das Bett war bequem, auch waren mehrere Kissen zur Auswahl (auch im Schrank befand sich noch ein Kissen). Das Zimmer verfügte über eine funktionierende Klimaanlage, auch konnte das Fenster problemlos geöffnet werden. (leider frühmorgens laute Anlieferungen am Hotel) Mehrere Steckdosen und am Bett befanden sich auf der einen Seite ein USB und ein UBS-C Steckplatz. Geräumiges Bad mit separatem WC, Allerdings ist Platzierung der Beleuchtung leider sehr schlecht gewählt (nämlich mittig im Raum) so dass man zB bei der Rasur komplett im Schatten stand, und sich im Spiegel nicht richtig gesehen hat. Die Türkarte hat mehrmals nicht funktioniert, Das Hotel wurde ja erst letztes Jahr eröffnet, zeigt aber bereits an vielen Stellen arge Gebrauchsspuren und Flecken an den Wänden. (zwar noch im erträglichen Bereich, aber für ein so neues Hotel …) Unter dem Fenster befand sich ein großer Wasserfleck, der zwar wohl mal teilweise ausgebessert wurde, aber er ist beim Entfernen der bodenlangen Gardine sofort aufgefallen. Sauberkeit im Treppenhaus, und vor allem im Treppenhaus zur Tiefgarage. Das Hotel verfügt eigentlich über 2 Fahrstühle, von denen aber nur einer bis in die Tiefgarage fährt. Genau dieser war während meines kompletten Aufenthaltes (und auch danach, wie mir von anderen Gästen berichtet wurde) Defekt. Also Gepäck über das dreckige Treppenhaus schleppen. Tiefgarage sehr staubig und unfertig.
Stayed 3 nights in Jun 2025

6/10 Okay

Jean marc

Liked: Cleanliness, staff & service
Moyen
Stayed 1 night in Jun 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

marine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Le personnel est tres sympathique, chambre propre Seul bemol, 1 ascenseur qui ne finctionne pas, le wifi HS et on capte vraiment tres mal la 5G, ma porte de chambre tres dure a ouvrir. J’ai du faire appel a un membre du personnel pour m’aider. (Qui etait tres gentil)
Stayed 1 night in Jun 2025

2/10 Terrible

NICO

Business traveler
Disliked: Property conditions & facilities, room comfort
Mon séjour était une horreur ! Le système de climatisation était en panne dans ma chambre et l’hôtel ne m’a pas proposé d’alternative. Le petit déjeuner a 18€, alors que les produits ne sont pas frais. Très peu de variété dans les produits proposés. À ne pas faire
Stayed 2 nights in Jun 2025

10/10 Excellent

Cassandra

Stayed 1 night in Jun 2025

10/10 Excellent

guy

Liked: Property conditions & facilities
Très bien silencieux benol alarme incendie a 8.30 suite erreur de manipulation d un employé tout le monde dehors pour rien
Stayed 1 night in May 2025

6/10 Okay

Madeleine

Business traveler
Liked: Cleanliness
Disliked: Amenities
Aucune attention particulière dans la chambre ( pas de petite bouteille d’eau, pas de café ni thé) Également dans la salle de bain pas de mini kit (savon,Cotton)… Pour un hôtel 4 étoile cela m’a déçu
Stayed 1 night in May 2025

10/10 Excellent

youri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel très propre. Ayant un problème d’ascenseur, ils n’ont pas souhaité me faire payer le parking.
Stayed 1 night in May 2025

2/10 Terrible

Susana

Traveled with family
Disliked: Staff & service, property conditions & facilities
Muita confusão no pequeno almoço
Stayed 3 nights in Mar 2025

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ngocan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Célia

Stayed 1 night in Mar 2025

8/10 Good

pierre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ronan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Cindy

Traveled with family
Hôtel très agréable une grande chambre, super propre.
Stayed 1 night in Dec 2024