2/10 Terrible
Marieli
Apr 19, 2025
Disliked: Cleanliness, property conditions & facilities
I was very impressed upon arrival with service, cleanliness and room amenities. There were four people in our family and I was happy to have a pretty cool convertible couch to bunk bed option available. However, after my first night I woke up to bed bugs! My amazing trip to Paris was ruined after being bitten all over my body. That same morning I brought a bed bug down to reception and she did not seem very surprised. She said she would do her best to get us into a new room. Upon arrival after exploring for the day we were provided with a new room. We had to pack all our things and we were placed in a smaller room and a pull out couch for the kids. Sleepless nights for me from itching and constantly checking for bed bugs for the rest of our stay. New room had a lot of mold in the bathroom and we could not adjust the heat, so we were sweating every night. Our room door handle constantly fell off on the outer side every time we pulled to close! Very disappointed with this property. Wouldn’t recommend. Looks were very deceiving. Hoping I don’t bring any bedbugs home! Also- worth mentioning that we were placed right below our old room and it was definitely made available to others upon our switch. So horrible! Now to return home to wash/throw away personal items and embarrassed on Easter weekend covered in bites. I need a full refund for this horrible experience for my family.
Marieli
Stayed 5 nights in Apr 2025