I had an 8 night stay @ Kyriad Le Blanc-Mesnil Hotel. The first 7 days were fine, the staff was friendly and helpful. It was an asset that I speak basic French. Unfortuntately, my very last day, an intimidating, violent, unprofessional and possibly mentally ill person with whom I have had no contact before came to my door and threatened me physically b/c I had not been adherent to the rules of cleaning, meaning I had declined 'menage' or housekeeping services. Apparently after 7 days that is a rule, but no one advised me of that...my room was fine, you would not have even found or smelled a cigarette. I had gone to the hotel/area to take a break from the chaos in Paris. But this man yelled at me at the top of his lungs, lied because although my room was paid for until the next day he said he would place me out on the street with a reimbursement which was false b/c I pay hotels.com and mostly truly scared me which is a shame because all the other staff had been very accommodating, friendly and respectful in their duties as tourism/hotel staff. I have been with hotels.com, and with the exception of 1 or 2 minor situations in which I was assisted, although I feel like the service has declined in the last couple of years, for the FIRST time I had to call the local police as well as the U.S. embassy to advise them as to the situation that had taken place, primordially for my safety. I do not like to give bad reviews, but in this case I had fear for my safety.
