8/10 Good
Shaun
Business traveler
Feb 7, 2025
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing and is in easy reach of most of the tourist attractions along with the subway/bus. Really convenient
Check in was amazing. The staff were super helpful and did everything to let me check in early. It was very much appreciated. They sorted the city tax and at this point told me how much I needed to pay
The room was the best room in the hotel l thought - floor 5 with a balcony. There were stunning views of the city - the weather was cold but it was amazing to sit out with a coffee on a morning. This room had complimentary refreshments in the mini fridge which was stocked up everyday. Everything I needed - I couldn't have asked for more. I really did have a wonderful stay - there is always someone on hard to help and their English was great.
I would have rated this stay 5/5 but the check out was horrendous. 3 members of staff stating I owe more city tax than what was already paid for an additional night that I had already paid for. I refused to pay this extra rubbish and 2 of them started talking in French thinking I didn't have a clue what was being said. Shameful response from them - especially that one of them was the manager. The young lady was very professional and polite but the guys were rude and obnoxious. This really did put a dampener on my amazing stay. I eventually walked away and left. I don't feel that having staff members bully customers is appropriate. I couldn't imagine how intimidating this could have been to a single female. Overall great
Shaun
Stayed 1 night in Feb 2025