2/10 Terrible
Susan
Dec 24, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this hotel! I booked this about a month before my trip, reviews looked good for the price. Getting closer to, I checked again after seeing online that it had a bedbug infestation, and after some digging found reviews about the bed bugs that people claimed the hotel was deleting whenever they posted it. When I arrived, I pulled back the cover to find mouse droppings all on the sheets, and when I lifted the mattress cover there were bed bugs and blood stains. I left the property immediately and tried to call them with no answer, so I booked another hotel (that cost me triple as it was so last minute). I contacted Expedia who reached out to the hotel, who finally then emailed me back that someone went to check and that it “wasn’t bed bugs” and that it was only mouse droppings (despite the photos I sent them). They are now refusing a refund.
Susan
Stayed 2 nights in Dec 2024