8/10 Good
Victoria
Traveled with family
Nov 4, 2024
Liked: Cleanliness, room comfort
We were really pleased with the location and proximity to Disneyland. The shuttle speed for taking and collecting was brilliant.
The check in process was extremely frustrating.
We arrived slightly early at 2;45pm and was told our room wasn’t ready but to come back at 3pm. We came back at 4pm to given the team enough time and were faced with a 35min wait for check in, only to be told the room wasn’t ready!!! We were altered to another room given I explained the above and had been standing in line so long whilst pregnant.
We had chosen this hotel as it had a pool for our child. This was essential for us if our little one was really tried during visits to Disney. We were disappointed to see on arrival that pool times for children and families were limited to 10-12 and 3-5pm. All times we’d likely be at the parks. This is of course just dust for our particular schedule and routine.
Staff were very friendly and the hotel is well maintained.
Our room, regardless of air conditioning has remained very warm! We have just about managed but in spring or summer this would be unbearable.
If you have a studio apartment, remember to bring washing up liquid as housekeeping won’t help you out with the odd glas / plate in the sink.
Victoria
Stayed 3 nights in Oct 2024