6/10 Okay
Verified traveler
Traveled with family
Jul 15, 2024
Disliked: Staff & service
Our Stay at Terviseparadiis
We recently spent a delightful weekend at Terviseparadiis with our grandchildren and returned richer for the experience. As someone who travels frequently, comparisons with previous experiences inevitably arise.
Firstly, the water park was wonderful. Our grandsons truly enjoyed their time there—the water was at a comfortable temperature, there was ample space, and it wasn’t overcrowded. The water park guards were dedicated and professional, which added to our sense of safety and enjoyment.
I was delighted with the Spa service. Masseuse Tiia in room 229 was exceptional, and I would recommend her to everyone looking for a relaxing and rejuvenating experience.
The PURPUR restaurant provided pleasant and fast service. The breakfast was rich and tasty, though I believe the dining room could be made cosier to enhance the overall dining experience.
However, what was somewhat disappointing was the general service culture of the hotel employees. I understand that it is summer and many young people are working as substitutes, but basic expressions of courtesy and smiles were lacking. Despite being beautiful young women, the reception staff seemed more focused on their computers than on welcoming guests. This made me feel unwelcome as a customer.
It was also a bit inconvenient that I had to drive halfway back to the hotel because the employee inadvertently left some costs off the bill. This reminded me of service standards from the 90s
Verified traveler
Stayed 3 nights in Jul 2024