4/10 Poor
Eric
Traveled with partner
Aug 4, 2025
Disliked: Staff & service
My wife and I stayed in the private pool suite for 5 nights and unfortunately, we were quite disappointed with the overall experience.
The suite was advertised as having a private pool, but it was overlooked by the apartment directly above us, which made it feel anything but private. One evening, we also found a cockroach on our toothbrush – a very unpleasant surprise that raised concerns about cleanliness and hygiene.
Customer service was another major letdown. The person in charge was unhelpful and lacked basic customer service skills. Other staff seemed poorly trained and struggled with even simple requests.
Given the premium we paid for what was supposed to be a luxury experience, the stay fell far short of expectations. Sadly, we wouldn’t consider returning or recommending this property.

Eric
Stayed 5 nights in Jul 2025


































