2/10 Terrible
Kathleen
Traveled with family
Jun 28, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run. Run far away.
Upon arrival my young daughter and I found the top lock on our door non functional. We went to the front desk and maintenance was sent. The maintenance person didn’t even knock, just came right on in, we were pretty rattled. On the way to talk to the front desk, I stopped at the bathroom and sat, realized I could see a ton of mold under the shower wall panel and realized we only had 3 washcloths and one hand towel and that they were rumpled. While taking a photo of the mold and towels I realized the tub was wet. At this point I was wondering if my room was even properly cleaned. I took a closer look around andcrealuzed the desk had no chair, the marble had caked on grime, and the coffeepot was in need of a clean (or at least a wipe down).
Went to the lobby to see if we could switch rooms and to address the maintenance barging in issue. They basically told me the hotel was sold out (although I just witnessed them switch another guest because her room stank) and how many towels would I like. After the privacy issue and the cleanliness issue, I really did not feel safe at this hotel. Especially travelling as a single female with a small child, safety is my #1concern.
Front desk turned me away because “we offered solutions you didn’t want” (they didn’t) and they commenced talking about us in a language we don’t understand.
Hotels.com made it right, but it was incredibly time consuming and involved more driving after the 1058 miles we already drove. Steer clear of here.
Kathleen
Stayed 2 nights in Jun 2025
