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The Helm

3.0 star property

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Photo gallery for The Helm

Restaurant
Private kitchen
Hair dryer, towels, soap, shampoo
Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi
Restaurant

Reviews

3.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
11 Commercial Row, Pembroke Dock, Wales, SA72 6JN
  • Pembroke Castle
    ‪10 min drive‬
  • Freshwater East Beach
    ‪20 min drive‬
  • Barafundle Bay
    ‪24 min drive‬

Room options

View all photos for Triple Room

Triple Room | Desk, laptop workspace, iron/ironing board, free WiFi

Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Comfort Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Basic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Double Room

Desk, laptop workspace, iron/ironing board, free WiFi

Comfort Double Room

  • Sleeps 2
  • 1 Queen Bed

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$97 total
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About this property

The Helm

3-star Pembroke Dock B&B with restaurant
This bed & breakfast features a restaurant, a bar/lounge, and coffee/tea in a common area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, express check-out, and a garden. Bathrooms are shared and weekly housekeeping is available.
The Helm offers 3 shared accommodations, which are accessible via exterior corridors and feature washers/dryers and complimentary bottled water. Accommodations offer separate dining areas and include desks. Guests can make use of the shared/communal kitchen. Guests have access to shared bathrooms. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Flat-screen televisions are featured in guestrooms. Irons/ironing boards and change of towels can be requested. Housekeeping is provided weekly.

The bed & breakfast offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This business-friendly bed & breakfast also offers barbecue grills, a garden, and coffee/tea in a common area. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Helm has designated areas for smoking.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and noon. A hosted evening meal is available for a surcharge daily.
The Helm has a restaurant on site.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of GBP 20

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • 2 shared bathrooms
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV

Food and drink

  • Free bottled water
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Portable fan
  • Shared accommodations
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 20

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 20
Express check-out available

Special check-in instructions

The front desk is open daily from 4:00 PM - 11:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities or services will be unavailable from December 9 2024 to April 30 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out fee: GBP 20 (subject to availability)
  • Hosted evening meal: GBP 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

The Helm Pembroke Dock
The Helm Bed & breakfast
The Helm Bed & breakfast Pembroke Dock

The Helm Reviews

Reviews

3.8
Rating 10 - Excellent. 0 out of 10 reviews
Rating 8 - Good. 2 out of 10 reviews
Rating 6 - Okay. 0 out of 10 reviews
Rating 4 - Poor. 3 out of 10 reviews
Rating 2 - Terrible. 5 out of 10 reviews

4.8/10

Cleanliness

4.4/10

Staff & service

6.0/10

Amenities

3.8/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

4/10 Poor

mary

Stayed 2 nights in Aug 2024

2/10 Terrible

Harsh

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Hygiene was okish but the mattress on bed were very uncomfortable couldn't sleep whole night. The mattress on the bed seem to be very old and needs replacement.
Stayed 1 night in Aug 2024

2/10 Terrible

Anjan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
It was terrible! Not recommending anyone. Spend £10 more and get a decent room in other hotels in the area. As a couple we stayed in a twin bed room for 2 night. Shared bathroom, was listed free breakfast and thought sort of english breakfast but they had a kitchen with stuff like, egg, banana, beans, bread coffee, etc.. which you have to prepare yourself. All banana finished in the first day and they didn’t put more the 2nd day. Couldn’t sleep til 1:30am as the old guy next door came drunk, slammed the door kept making noises despite his wife tried to calm him. The hotel staff knew this and didn’t bother to do anything. Room had barely enough space to love around, bed was third class. Bedding was stinking.
Stayed 2 nights in Aug 2024

8/10 Good

Joline

Liked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Does not meet safety regulations, no smoke detectors in room, no fire doors, the place is not clean or friendly
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Im appalled this is on your website. The food rating is one so the accommodation is a 0. I had no curtain in my room and i was explained the access in and out of the building. Their is a communal kitchen with no milk provided and also it was extremely noisy, i was woken up at 4am constantly. I expect a refund or i will report this property & your so called respectively company (Hotels.com) to the relevant accusations. I have been a member for several years and i will be deleting my account as this was and will tarnish my experience physically & mentally . You cannot add photos to the page but if you provide a alternative email i will provide. Absolutely shocking!!!.
Stayed 2 nights in Jun 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024