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Best Western Pembroke Inn & Conference Centre

3.0 star property

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Photo gallery for Best Western Pembroke Inn & Conference Centre

Exterior
Property amenity
Premium bedding, individually decorated, individually furnished, desk
Lobby
Property amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
$142
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
1 International Drive, Pembroke, ON, K8A 6W5
  • Place, Pembroke Welcome Centre
    ‪1 min walk‬
  • Place, Algonquin College Pembroke Campus
    ‪4 min drive‬
  • Place, Festival Hall Centre for the Arts
    ‪4 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 330 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(17 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Poolside

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Poolside

9.0 out of 10
Wonderful
(2 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 330 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(6 reviews)
  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Fireplace

Standard Room, 1 Queen Bed, Non Smoking, Fireplace | Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Fireplace

9.0 out of 10
Wonderful
(2 reviews)
  • 330 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed) | Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

  • 330 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking

  • 480 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

Executive Room, 1 King Bed, Non Smoking

  • 390 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Poolside

Premium bedding, individually decorated, individually furnished, desk

Luxury Room, 1 King Bed, Jetted Tub, Poolside

  • 390 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table) | Premium bedding, individually decorated, individually furnished, desk

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

  • 480 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Jetted Tub, Pool View (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Jetted Tub, Pool View (with Sofabed)

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 330 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

Standard Room, 1 King Bed, Non Smoking, Pool View | Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 2
  • 1 King Bed

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Exterior
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About this property

Best Western Pembroke Inn & Conference Centre

3-star Pembroke hotel with restaurant
This smoke-free hotel features an indoor pool, a restaurant, and a health club. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Best Western Pembroke Inn & Conference Centre offers 88 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an indoor pool, Best Western Pembroke Inn & Conference Centre provides a health club and a hot tub. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 10818 square feet (1005 square meters) include a conference center. This business-friendly hotel also offers a sauna, a terrace, and barbecue grills. Complimentary self parking is available on site, along with a car charging station.

Best Western Pembroke Inn & Conference Centre is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 11:00 AM.
Westwinds Restaurant - This family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Westwinds Restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Health club
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,818 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Pembroke
Best Western Pembroke Inn
Pembroke Best Western
Pembroke Inn
BEST WESTERN Pembroke Inn & Conference Centre Ontario
Pembroke & Conference Pembroke
Best Western Pembroke Inn & Conference Centre Hotel
Best Western Pembroke Inn & Conference Centre Pembroke
Best Western Pembroke Inn & Conference Centre Hotel Pembroke

Best Western Pembroke Inn & Conference Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 407 out of 772 reviews
Rating 8 - Good. 238 out of 772 reviews
Rating 6 - Okay. 81 out of 772 reviews
Rating 4 - Poor. 20 out of 772 reviews
Rating 2 - Terrible. 26 out of 772 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Joan

Traveled with partner
Main entrance not accessible. Clerk was very busy by herself. Long wait to check in
Stayed 1 night in Aug 2025

10/10 Excellent

Kylie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Best Western in Pembroke! The hotel is very clean and the facilities are really nice. Our dog got a small bag of treats upon check-in, which I thought was a really thoughtful gesture.
Stayed 2 nights in Aug 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Ruth

Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very quiet Location is just off highway and easy to locate, and still close to the downtown area.
Stayed 2 nights in Aug 2025

2/10 Terrible

Johnathan

Stayed 1 night in Aug 2025

8/10 Good

Stephanie

Stayed 1 night in Aug 2025

6/10 Okay

Fred

Liked: Amenities
In my opinion a below average Best Weatern
Stayed 1 night in Aug 2025

6/10 Okay

Kaven

Liked: Staff & service, property conditions & facilities
Good service. Location
Stayed 2 nights in Aug 2025

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV had a different welcome name in it when we entered the room. The air conditioning was not fully working and stopped during the night. Staff was super nice and the breakfast was very hearty.
Stayed 1 night in Jul 2025

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay and food

All very good
Stayed 2 nights in Aug 2025

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
twice I have visited this hotel in the last year and both times received rude and dismissive service at the front desk from the same individual. The rest of the employees were engaging, kind and courteous, but this person needs to be removed from the check in desk. I did not get her name but she was on-desk at approximately 1pm today
Stayed 2 nights in Aug 2025

8/10 Good

Tsz yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the other hand, this hotel was much better. It was cleaner, not noisy, breakfast and pool was nice. I will recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Liked: Amenities
Excellent stay
Stayed 4 nights in Jul 2025

6/10 Okay

Taillon

Business traveler
Liked: Cleanliness
Disliked: Staff & service

Restaurant did not open for Breakfast

We have stayed many times at Best Western Pembroke, however this stay was terrible, we were in the basement and was a terrible sleep because of the outside activities - including car headlight directly into the room.. we thoroughly enjoy the restaurant, which was to be open at 6AM, we waited but had to leave, and restaurant was not open at 6:30 - VERY disappointing .. it was terrible that we will not stay at this Best Western again.
Stayed 1 night in Jul 2025

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Raymond

Stayed 2 nights in Jul 2025

4/10 Poor

Lee

Stayed 1 night in Jul 2025

8/10 Good

Mary

Stayed 1 night in Jul 2025

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jul 2025

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mini break

Hotel was in a good location for our needs, the room was great we stayed in a standard king, it was a very spacious room with a small kitchen area that had a sink, microwave, small fridge and coffee maker, there was a small seating area that had two comfortable chairs and foot stool. It was very quiet hotel we never heard any banging doors or kids running around. Would stay here again that’s for sure
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was fine; our room was on the bottom floor - odd smell and very humid. There was a dehumidifier in our room that we had to turn off. The A/C unit made a rattling sound when it kicked on - also had to turn that off. Hotel is showing its signs of age. Also the "free" breakfast is very very basic. Better off heading to Tims across the road.
Stayed 1 night in Jul 2025

8/10 Good

Susan

Traveled with family
Liked: Amenities
Clean and accommodating
Stayed 1 night in Jul 2025

10/10 Excellent

Jeffrey

Stayed 2 nights in Jul 2025

2/10 Terrible

Natalie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service

Upon arrival to this hotel that one of my grandmother managed until she retired. I wasn’t able to pay for our room or deposit without a major credit card. I was in pembroke to visit my grandmother on her death bed. And because of not getting checked in I didn’t get to see her Friday night. I lost hours of vital time with her. The staff would not help accommodate us or even accept a $1000 deposit. The front desk lady was not hospitable. To work in customer service and treat a customer like that was unacceptable. I will never stay at this hotel again which is heartbreaking as it holds years of precious memories.
Stayed 1 night in Jul 2025