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Royal Palms Hotel

3.5 star property

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Photo gallery for Royal Palms Hotel

Garden
Coffee/tea maker, electric kettle
Exterior detail
Property entrance
Bar (on property)

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Gym
  • Parking included

Explore the area

Map
24 Rosemont Avenue, Pembroke Parish, HM 06
  • Fort Hamilton
    ‪18 min walk‬
  • Elbow Beach
    ‪7 min drive‬
  • Royal Naval Dockyard
    ‪42 min drive‬
  • St. George's (BDA-L.F. Wade Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Suite (Mini)

Deluxe Suite (Mini) | Living area | 42-inch Smart TV with cable channels, TV, Netflix

Deluxe Suite (Mini)

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Suite (Mini)

Superior Suite (Mini) | Premium bedding, in-room safe, individually decorated, desk

Superior Suite (Mini)

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, individually decorated, desk

Deluxe Room

  • 185 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Royal Palms Hotel

3.5-star Pembroke Parish hotel close to Fort Hamilton
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center.
Royal Palms Hotel offers 32 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Royal Palms Hotel features an outdoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. Complimentary uncovered self parking is available on site, along with a car charging station.

Royal Palms Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 9:30 AM. A complimentary manager's reception is offered each day.
Ascots Restaurant - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Just 24 - Overlooking the garden, this restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Ascots Restaurant
  • Just 24

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • 3 buildings
  • Built in 1901
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

This property does not have elevators

Property is also known as

Royal Palms Hamilton
Royal Palms Hotel
Royal Palms Hotel Hamilton
Royal Palms Hotel Pembroke
Royal Palms Pembroke
Royal Palms Hotel Hotel
Royal Palms Hotel Pembroke Parish
Royal Palms Hotel Hotel Pembroke Parish

Royal Palms Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 440 out of 517 reviews
Rating 8 - Good. 70 out of 517 reviews
Rating 6 - Okay. 6 out of 517 reviews
Rating 4 - Poor. 0 out of 517 reviews
Rating 2 - Terrible. 1 out of 517 reviews

10/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Disliked: Amenities
This is an old school hotel. Reminds me of a B&B. The room was pleasant but rather small. I found the a/c not responsive. The restaurant, Ascots, was excellent. Service was very good, including the housekeeping. The continental breakfast was adequate. My biggest complaint is that the pool was more ornamental than functional. I never used it.
Stayed 8 nights in Mar 2025

10/10 Excellent

Stanley, Richmond Hill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, outside gardens, peaceful and friendly staff. Good stay. Short Walk to downtown Hamilton and ferries and central bus station.
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff
Stayed 4 nights in Feb 2025

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Graham

Stayed 3 nights in Feb 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay at Royal Palms Hotel

This was our 9th visit to Bermuda but our first stay at Royal Palms and we will return. It is a beautiful hotel, walking distance to Hamilton. Easy to get to restaurants, shops and both the bus and boat ferries. The staff at the hotel was one of the friendliest and most helpful of any other hotels we have stayed at. Special shout out to Greg who didn’t give up on connecting our DVD player to their TV so we could celebrate Groundhog day. The included breakfast was delicious and we appreciated their providing non dairy milk when we requested it. Highly recommend this hotel and my wife and I are looking forward to returning for another vacation.
Stayed 4 nights in Jan 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From arrival to departure every member of staff were friendly and helpful. A delightful garden to relax in and a high standard of cleanliness. I would stay again very happily.
Stayed 1 night in Jan 2025

10/10 Excellent

lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely hotel that lives up to it’s five stars.

We selected this hotel based on previous reviews and on its location, which is close to Hamilton. We were not disappointed. It is an excellent hotel. It is small, intimate well maintained with very lovely and friendly service staff. We booked a mini suite and it was spacious and comfortable. The bed was particularly comfortable and both myself and husband slept very well. The property has beautiful gardens and lovely porches to relax. It also has very comfortable areas to enjoy their complementary early evening wine hour. The front office staff a particularly a lovely young woman named Jade Gracious and incredibly helpful. We thoroughly enjoyed our stay and we will return.
Stayed 4 nights in Jan 2025

10/10 Excellent

Becky

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable with personal touches

This charming hotel offers a delightful experience from start to finish. The rooms are spacious and comfortable, with a well-equipped kitchen (and coffee maker) and a cozy living area that makes you feel at home. The staff is exceptional - friendly, attentive and always ready with fantastic restaurant recommendations and seamless transportation arrangements. Overall, this hotel is perfect for those looking for a comfortable and welcoming stay in Bermuda, with personalized touches that elevate the experience. Also nice that it's so close to Hamilton (we visited during the off-season).
Stayed 4 nights in Jan 2025

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a wonderful stay at the Royal Palms. Room and facility was clean and well kept. The staff was very friendly and always ready to help. The property gardens are beautiful, it was so peaceful to sit outside and relax, reading or just sitting on a swing. Stop and smell the roses, delightful. Access to Hamilton and ferry/bus terminals is an easy 10-12 minute walk (on sidewalks!) Public transportation got us most anywhere in Bermuda. We made friends at both the included breakfast and daily wine/beer happy hour.
Stayed 7 nights in Jan 2025

10/10 Excellent

Ariel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent choice for our family! From the moment we stepped out of the taxi, we felt welcomed and at home! We loved the cozy atmosphere of the hotel! The accommodations and grounds are gorgeous and clean! The staff was absolutely amazing! Everyone was friendly and happy to assist! The area is convenient and very walkable! I beyond recommend this property and would absolutely return in the future! We felt safe and very much taken care of during our stay! Thank you for an amazing experience!
Stayed 5 nights in Dec 2024

8/10 Good

Amit

Liked: Cleanliness
You’re rooms need a lot of improvement plus there’s not a proper control of the air conditioner
Stayed 2 nights in Nov 2024

8/10 Good

Nimisha

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone extremely polite and helpful
Stayed 2 nights in Nov 2024

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 1 night in Oct 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous grounds, felt like a classic Bermuda hotel. The staff was particularly excellent; exceedingly helpful and friendly. Very easy to walk into downtown Hamilton.
Stayed 1 night in Nov 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds for this quaint boutique property. Staff were very attentive and capable Service was excellent
Stayed 3 nights in Oct 2024

8/10 Good

David

Stayed 3 nights in Oct 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely staff that was very kind. Will visit again
Stayed 1 night in Sep 2024

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very attentive to the needs of their guests! Transportation at no cost is provided to the Ferry and downtown area from the hotel. It was an easy walk back to the hotel from downtown and to the ferry.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sue

Stayed 3 nights in Aug 2024

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Amazing Hotel - Highly Recommended

To be honest, this hotel was excellent from the moment of arrival through to checking out. The service of every single staff member was exceptional making my day with every interaction whether it was a greeting in passing or a conversation at breakfast or the reception. I thoroughly enjoyed my stay and really would highly recommend this hotel as a place for a business stay or family vacation.
Stayed 4 nights in Jul 2024