Everything about the motel, the cleanliness of the room, etc. is 5 star per usual. The ONLY reason I am giving it a 4 star rating, FOR THIS TRIP ONLY, was because there are issues with the water heater. I arrived on Tuesday and didn't have any hot water until I left Thursday morning. Only one of the staff members knew how to 'fix' it, at least temporarily, so we could have hot water from time to time, and of course he only worked certain hours. He was, though, very helpful and courteous! They are apparently working on changing out the entire hot water system, so I know it's temporary. I always stay here when I'm in Pendleton for work, and I will continue to do so. I'll just call ahead next time to see if there are any issues.