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Penhalonga Vacation Packages

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

I know this brand takes pride in their service. I've stayed at more than one location in different cities. The hotel is always clean, the staff is always pleasant and willing to assist. The only reason why I didn't give the full stars is because I was looking forward to using the amenities that were provided based on the package I selected but no one told me the times they were available so I ended up forfeiting two of them. Other than that, the stay was very good.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

I felt like the walk from the front entrance was quite the distance and you could only catch ride shares from the front entrance. Discovered this the hard way. This particular room had to be close to the pool and club area as you could hear the music late at night.

Very friendly staff. When call premium apartaments should be cleaner. When walking on the floor with barefoot your feet getting very dirty even after room cleaning. Very noisy apartaments. We had penthouse on very top floor. We could hear absolutley everything from the corridor. unsoundproofed doors. Aircon fun in the apartament very noisy as well. Through the night you can hear elevator when going through every single floor. ITS not worth it. Price well to high for those standards...