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Shap Wells Hotel

3.0 star property

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Photo gallery for Shap Wells Hotel

Reception
Restaurant
Bar (on property)
Lobby sitting area
BBQ/picnic area

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar
  • Room service
$125
includes taxes & fees
Dec 4 - Dec 5

Explore the area

View in a map
Shap, Cumbria, Penrith, England, CA10 3QU
  • Place, Tebay Park
    ‪6 min drive‬
  • Place, Orton Community Park
    ‪6 min drive‬
  • Place, Kennedys Fine Chocolates
    ‪8 min drive‬

Room options

View all photos for Traditional Double Room, 1 Bedroom, Garden View

Traditional Double Room, 1 Bedroom, Garden View | 1 bedroom, desk, laptop workspace, free WiFi

Traditional Double Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(24 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Twin Room, 1 Bedroom, Garden View

Traditional Twin Room, 1 Bedroom, Garden View | 1 bedroom, desk, laptop workspace, free WiFi

Traditional Twin Room, 1 Bedroom, Garden View

7.8 out of 10
Good
(7 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Traditional Triple Room, 1 Bedroom, Garden View

Traditional Triple Room, 1 Bedroom, Garden View | 1 bedroom, desk, laptop workspace, free WiFi

Traditional Triple Room, 1 Bedroom, Garden View

8.0 out of 10
Very good
(1 review)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View | 1 bedroom, desk, laptop workspace, free WiFi

Traditional Quadruple Room, 1 Bedroom, Accessible, Garden View

  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Basic Single Room

1 bedroom, desk, laptop workspace, free WiFi

Basic Single Room

9.0 out of 10
Wonderful
(4 reviews)
  • 84 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Shap Wells Hotel

3-star Penrith hotel with restaurant
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Shap Wells Hotel offers 100 accommodations with complimentary toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations. This Penrith hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a fitness center, a library, and a vending machine. Complimentary self parking is available on site.

Shap Wells Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Shap Wells Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 12.50 for adults and GBP 7 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Library

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 10.0 per stay

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 7.00 for children
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Property is also known as

Shap Wells Hotel Hotel
Shap Wells Hotel Penrith
Shap Wells Hotel Hotel Penrith
Hotel Shap
Shap Wells
Shap Wells Hotel Penrith
Shap Wells Penrith

Shap Wells Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 208 out of 530 reviews
Rating 8 - Good. 201 out of 530 reviews
Rating 6 - Okay. 89 out of 530 reviews
Rating 4 - Poor. 20 out of 530 reviews
Rating 2 - Terrible. 12 out of 530 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

gerald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay

Easy check in from friendly helpful man on reception. Twin room was clean and a fair size .Beds were comfortable. An abundance of tea and coffee was available.
Stayed 1 night in Aug 2025

6/10 Okay

Debra

Business traveler
Liked: Cleanliness, staff & service, room comfort

Stopover

Nice old worlde hotel . Beautiful location . Easy check in . First room smelt of stale smoke so was promptly moved . Cold shower and when I mentioned this I was told maintenance were working on it . A warning might of staved off the shivers . Booked dinner sadly that was cold and when I mentioned that there was no solution . Great choice for breakfast but sadly that was also cold
Stayed 1 night in Aug 2025

6/10 Okay

Binita

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed about cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Standards have dropped

Used the hotel as a stop over for travelling north. Have stayed before but in all honesty feel like it’s not as good as the last few times we have stayed. Dirty towels and not so clean room. Breakfast wasn’t up to its usual standard. But there were two coach loads in so maybe they were stretched.
Stayed 1 night in Aug 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Vladislav

Stayed 1 night in Aug 2025

8/10 Good

Pallavi

Liked: Cleanliness, property conditions & facilities
Just stayed the night. Quiet, clean, standard breakfast.
Stayed 1 night in Aug 2025

6/10 Okay

David

Business traveler
Liked: Room comfort

Mediocre with potential

This place has the potential but is tired. For some reason I was given an accessible room on the ground floor (not sure what happened to the “garden view”? But having been on the road I wasn’t going to argue .The room felt cold and the decor seemed tired. The bed was ok and I managed to get through the night. Disappointed to find they stopped serving food when I arrived and I was sent to Shap but there was nothing appealing. Breakfast was self serve buffet. Note the turkey bacon.
Stayed 1 night in Aug 2025

10/10 Excellent

Bradley

Stayed 2 nights in Aug 2025

8/10 Good

Andrew

Excellent for the price a little dated but very clean Breakfast buffet style but very good, red squirrels in the grounds are a must see
Stayed 1 night in Aug 2025

10/10 Excellent

kerry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel building has soooo much character! It was a true delight and the staff were all so friendly and upbeat! Beth from the bar/dining room was especially fun with a great sense of humor! She made our stay even more enjoyable! Shebby (sp?), Waffi (sp?)) and Nevin (sp?)were also very fun and pleasant! We will never forget the wonderful three days that we spent here and can’t recommend this place enough!
Stayed 2 nights in Aug 2025

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive Layout -full of Character- & So Quiet..

It’s Lovely venue, we arrived late due to traffic congestion on M6 , (think the Hotel Sign just off the Motorway -should direct via the A6 it’s a much better road-than the very rough track -a nightmare from B road- Sat Nav Directions-!,). Breakfast was lovely, Bed Comfort excellent - as we arrived late I was concerned we might wake others as floor boards in room were creaky, we were not at the Hotel but a few hours but very impressed with the place and over the top .helpful day manager and Staff (on 2nd if August)if we venture North again we will certainly stay again -hopefully longer next time-. Feeling of a taste of Luxury, With impressive surroundings and Friendly Helpful -staff . In fact everyone we met were relaxed and commented about the historical side -other people passing through- ‘it has character’, Well Established .
Stayed 1 night in Aug 2025

6/10 Okay

Bryony

Traveled with partner
Liked: Staff & service
Very pleasant staff. Beautiful furnishing and fittings not fully utilised. Very disorganised. No one at reception because they are in the dining room. Room was tired but functional. Lovely setting. Such potential.
Stayed 1 night in Aug 2025

10/10 Excellent

Alan

Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great for an overnight stay

This is a great hotel for an overnight stay.Our room was a little cramped and the decor was looking a bit tiredbut it was clean and comfortable. We booked our breakfast slot after the coach parties and there was not a lot left to eat. Check-in was excellent but staff could have been more attentive at breakfast time.
Stayed 1 night in Jul 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Fred

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful.

We love this hotel. The staff can’t do enough for you. The setting of the hotel is wonderful with many walks and the red squirrel sanctuary. The hotel is spotlessly clean. We will definitely go again.
Stayed 3 nights in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service
Basic and dated but good value for money. Staff very friendly .
Stayed 2 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, room comfortable with a lovely Lounge and Bar with beautiful fittings and decor. An amazing lift and great ambience in the Dining Room. A delicious dinner and breakfast. A stunning after dinner walk in picturesque surroundings. Could do with an advertising board nearer the M6 as you are such a hidden gem!
Stayed 1 night in Jul 2025

8/10 Good

Godfrey, MARCH

Traveled with group
Liked: Cleanliness, staff & service
A good stop overnight stopover. Excellent location and great seeing red squirrels in the grounds. Dinner too was top rate.
Stayed 1 night in Jul 2025

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely old building in beautiful surroundings

Very comfortable and spacious rooms. Good, large portion meals. Beautiful river and red squirrels. Some hiccups with staff and systems, needs a good manager!
Stayed 2 nights in Jun 2025

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Okay room after third time our original room had wasps nest outside our window and the second hadn't been served so got an upgrade to a larger one. Having said that the food was excellent.
Stayed 1 night in Jun 2025