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SureStay Studio by Best Western Pensacola

2.5 star property

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Photo gallery for SureStay Studio by Best Western Pensacola

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | Private kitchen | Fridge, microwave, oven, stovetop
Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes
Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes
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Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Hot Tub
  • Kitchen
  • Pet friendly
  • Gym

Explore the area

Map
7230 Plantation Road, Pensacola, FL, 32504
  • West Florida Hospital
    ‪2 min drive‬
  • Cordova Mall
    ‪4 min drive‬
  • University of West Florida
    ‪7 min drive‬
  • Pensacola, FL (PNS-Pensacola Intl.)
    ‪5 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 Twin Bed, Accessible, Non Smoking (with Sofabed, Full Kitchen)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking (with Sofabed, Full Kitchen)

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen) | 1 bedroom, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking (with Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed, Full Kitchen)

1 bedroom, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking (with Sofabed, Full Kitchen)

8.6 out of 10
Excellent
(45 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay Studio by Best Western Pensacola

Pensacola hotel with in-room kitchens
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and a hot tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a seasonal outdoor pool, laundry facilities, and a 24-hour front desk. Weekly housekeeping is available.
SureStay Studio by Best Western Pensacola offers 64 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations are furnished with twin sofa beds and dining tables. 40-inch flat-screen televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers and complimentary toiletries.

This Pensacola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

In addition to a seasonal outdoor pool, SureStay Studio by Best Western Pensacola provides a hot tub and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers barbecue grills, a picnic area, and a fireplace in the lobby. Onsite uncovered self parking is complimentary. Guests can use the outdoor pool at a partner property.

SureStay Studio by Best Western Pensacola is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 8 buildings
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Twin sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 1 to February 28:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per accommodation, per night (maximum USD 120.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30.00 per accommodation, per night (maximum USD 120.00 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 0.01 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
The seasonal pool will be open from March 01 to October 31
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 15 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision

Property is also known as

Mainstay Suites Condo
Mainstay Suites Condo Pensacola
Mainstay Suites Pensacola
Mainstay Suites Hotel Pensacola

SureStay Studio by Best Western Pensacola Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 454 out of 1008 reviews
Rating 8 - Good. 299 out of 1008 reviews
Rating 6 - Okay. 98 out of 1008 reviews
Rating 4 - Poor. 69 out of 1008 reviews
Rating 2 - Terrible. 88 out of 1008 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura Allusin

Stayed 5 nights in Mar 2025

4/10 Poor

J

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a very uncomfortable stay, The front desk clerks are courteous on the surface but lied about the time frame of the security deposit. The room smelled like smoke and alcohol and the couch stunk. We were very tired upon arrival and my husband had to wipe the floors and walls down in the room. We didn't want to go through the hassle of moving to a new room as we very tired and the room we were given was on the back side of the property and up stairs. I told the on duty person about it the next morning and he didn't offer any remedy. We were booked for two days. Upon check out I spoke with Manager Akrit. When I told him that the room had a terrible stench of smoke and alcohol and that my daughter was smoke sensitive. he responded that my husband smoked. What does that have to do with a room that reeks of alcohol and smoke? My husband doesn't smoke in our home or close to our daughter. My husband was utilizing the designated smoke area when he saw him. I was very dissapointed with my stay and will never stay at this location again. I also have to wait 30 days to get my deposit back. :(
Stayed 2 nights in Mar 2025

2/10 Terrible

Susana

Stayed 2 nights in Mar 2025

10/10 Excellent

Rusty or Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Desiree

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing, definitely will be my go to hotel for our future trips. Thanks again yall. We'll be back soon .
Stayed 6 nights in Mar 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
I'm in town for a funeral, so proximity to the beach and such was not important. The worst part was having to carry belongings to second floor via stairs, which wasn't a problem for me. It was clean, quiet, spacious, and felt safe.
Stayed 1 night in Mar 2025

10/10 Excellent

Chantelle

Stayed 1 night in Mar 2025

6/10 Okay

Bryan, San Diego

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
we stayed here for 3 nights and found there to be bed bugs hiding on the headboard that hangs on the wall. They need to wipe down the walls once in a while cause they were nasty especially by the light switches.
Stayed 3 nights in Mar 2025

8/10 Good

Gregory

Stayed 6 nights in Mar 2025

6/10 Okay

Michael

Traveled with group, Traveled with family
4 of us coming from cruise in Galveston. I-10 closed and heavily delayed our arrival. My name on Expedia, but used wife’s name & card to book. she came in with me to check in with ID and same card. We were not allowed to use same card because her name was not used in Expedia account. Tried Apple Pay with touch to pay device in front of me but was told I couldn’t. Did not argue - neither time or place, understand man was ‘quoting policy’ but it was the same person, card and ID used to purchase. This aside, floors were dirty (sticky/spill residue multiple areas) We used Lysol wipes ourselves. late checkin and no sense going to front desk to address as it would not get addressed at midnight. Laminate floor buckling and water damage throughout loft. Ceiling fans had built up dirt (did not use). Both showers had hair on walls. Sheets and bedding good, but rest of unit rushed cleaned (still decorations on walls & debris from prev guests). Stains on sofa and curtains. Did not use kitchen. Cigarette burns throughout show unit was smoked in once and done for us. novelty of the loft/kitchenette not worth the $. Went by the reviews and rating hoping it would be better. Not looking for anything from hotel, just an honest review. -Mike M. / Orlando
Stayed 1 night in Mar 2025

4/10 Poor

Antonio

Traveled with partner
Disliked: Cleanliness
This place needs to update. The furniture is old and worn. The sofa was ready to be thrown out. The TV did not work and there were no towels . The breakfast was all cold- nothing hot was served except the coffee. I will not stay here again.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Sarah

Traveled with family and small children
Disliked: Staff & service
Juice machine during free breakfast was "down for one day" nothing was offered in place. So you were force to eat there without anything to drink not even water. If you left area if dining room with plate they said they would charge your room $25!! staff wasn't not very friendly only one spoke to the entire stay the rest walked past you and talked amongst themselves have full conversations.
Stayed 3 nights in Feb 2025

2/10 Terrible

Aimee

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY HERE!!!

It was old, run down, dirty, full of people drinking & standing around outside smoking. one of the queen-sized bed beds creaked all night long, I thought it was going to collapse if I moved too much. I felt unsafe in the neighborhood. My room was on the back side of the motel, facing the back fence. Not good for 2 women on a business trip. The breakfast was 2 waffle irons & batter, 10-12 pieces of stale bread, 6 apples / oranges, & hot water, & no coffee or tea bags. The staff was courteous & gave me towels when I asked for them.
Stayed 3 nights in Feb 2025

4/10 Poor

Sonjo F

Disliked: Property conditions & facilities
Just don’t
Stayed 2 nights in Jan 2025

8/10 Good

Marilee

Liked: Cleanliness, staff & service, room comfort

Comfortable budget hotel

Easy check in, room was a little dated but clean & comfortable. Parking for larger vehicles is NOT onsite as advertised, it is across the street from the hotel. A little misleading. Also, we chose the hotel because it has a Jacuzzi & it was closed, so that was disappointing.
Stayed 1 night in Jan 2025

8/10 Good

Rafael

Stayed 1 night in Jan 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely go back
Stayed 4 nights in Jan 2025

10/10 Excellent

Emigdio

Stayed 6 nights in Jan 2025

6/10 Okay

Darima

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tierra

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mariyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Palmina Sandra

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Post pool and hot tub and neither operational. The weather was nice enough to have an operational hot tub. Breakfast was next to nothing and sketchy people hanging out and coming to the hotel at all hours of the night. Toilet tank wouldn’t refill properly and tub faucet drilled constantly. I’m a very isolated area and nothing near by other then barking dogs in the kennels across the road.
Stayed 2 nights in Dec 2024