It is totally unacceptable, We pay £89 for one night, we are late check in about 10p.m. We found that there are many spider nets on the top of the room, white and big, just like a abandoned house just leave there for decades. We request change room, but there are only two and fully booked. Couldn't imagine who would like to sleep over night facing the spider net. And we ask the lady could we refund or refund half to us because we are decide to book another room cause my little daughter is scared to cry. She said we could apply online through hotels.com but she turn around refused to refund us by replying hotels.com, I don't know why the hotels.com only protecting their own interests. It is unreasonable and unacceptable paying £89 for living a room, like this one, it is my first time in my life go to a hotel room like this. Nerver book this hotel.