4/10 Poor
Alissa
Traveled with family
Sep 24, 2025
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Beware
The pool was cold and hot tub down due to boiler being broken. Rooms were clean and comfortable. We were awoken at 2am to the fire alarm. 1st time it shut off so we figure false alarm. Then it went off a second time. Spent 45 minutes outside waiting to be allowed back in. Once back in, there was a smoke detector dripping water on the 3rd floor. The breakfast was gross. Things were empty and when we asked if they were brining out more, we were told maybe in a while. My boys wanted milk and when they went to drink it, despite it not being expired, it was curdled and soured. The creamer in the large jug by the coffee was the same. I told the worker and she just said “hmm ok” and walked away. When we checked out, the front desk apologized for the fire alarm (a few checking out had mentioned they felt bad for the young family with little boys) and she went on to say that usually when it happens they just reset the system, so it’s a known issue. I mentioned the food and milk and she just said “oh”. Nothing done to make anything better.
Alissa
Stayed 1 night in Sep 2025