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I did not stay at the hotel so this review is only based on my customer service with them. I appreciate the hotel has a set booking policy and my reservation was non refundable however I unexpectedly fell ill and asked if they could refund or instead move my dates of stay. The refused to accommodate any changes to my booking which was extremely disappointing when other hotels with the same booking policy have been really helpful in the past. Disappointing experience.

Great hotel All around. Completely recommend - wonderful staff, clean rooms with A/C, easy check in and out.

Great location, friendly staff, and comfortable beds

We’ve stayed here three times now, and there’s a reason we keep coming back. The location is perfect — everything you want to see is either a short walk or a quick Metro ride away. The terrace breakfast is a real highlight and a lovely way to start the day in Paris. Like every hotel in Paris, the rooms are on the small side, but it honestly doesn’t matter. You’re not here to sit in your room, and what you get for the price is outstanding. For travelers, this is the best combination of location and value we’ve found in the city. We’ll be back for a fourth stay, and a fifth after that.

Cute and clean small hotel in the 9th arr about a 15m walk to the Palais Garnier and 15m walk to Montmarte. The service is friendly and accommodating. The rooms were small but expected for Paris. The breakfast service was good and a nice way to start the day.