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Best Western Queens Hotel

3.0 star property

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Photo gallery for Best Western Queens Hotel

Bar (on property)
Exterior
Bar (on property)
Comfort Room, 2 Twin Beds | Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Parking available
  • Laundry
  • Free WiFi

Explore the area

Map
Leonard Street, Perth, Scotland, PH2 8HB
  • Perth Theatre
    ‪9 min walk‬
  • Perth Concert Hall
    ‪12 min walk‬
  • Scone Palace
    ‪7 min drive‬
  • Edinburgh (EDI)
    ‪43 min drive‬

Room options

View all photos for Comfort Room, 1 Twin Bed

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 2 Twin Beds

Desk, iron/ironing board, free WiFi, bed sheets

Comfort Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | Desk, iron/ironing board, free WiFi, bed sheets

Comfort Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, Multiple Beds

Desk, iron/ironing board, free WiFi, bed sheets

Executive Room, Multiple Beds

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Similar properties

Exterior

Mercure Perth Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
3.7 out of 5, Good, (911)
The price is $112
per night
$134 total
includes taxes & fees
Apr 1 - Apr 2
Mercure Perth Hotel

About this property

Best Western Queens Hotel

3-star Perth hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite. Housekeeping is available on request.
Best Western Queens Hotel offers 51 accommodations with coffee/tea makers and hair dryers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This eco-certified hotel also offers coffee/tea in a common area, concierge services, and dry cleaning/laundry services. Parking is available onsite for a surcharge.

Best Western Queens Hotel is a smoke-free property.

Best Western Queens Hotel has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 7 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Accessibility

  • Elevator

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: GBP 7.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Best Western Queens Hotel Perth
Best Western Queens Hotel
Best Western Queens Perth
Best Western Queens
Queens Hotel Perth
Perth Best Western
Best Western Perth
BEST WESTERN Queens Hotel Perth, Scotland
Best Queens Hotel Perth
Best Western Queens Hotel Hotel
Best Western Queens Hotel Perth
Best Western Queens Hotel Hotel Perth

Best Western Queens Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 293 reviews
Rating 8 - Good. 129 out of 293 reviews
Rating 6 - Okay. 68 out of 293 reviews
Rating 4 - Poor. 29 out of 293 reviews
Rating 2 - Terrible. 16 out of 293 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Graeme

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing and disgusting
The hotel is in need of refurbishment to say the least the bar area was disgusting seats broken only bottles as pumps not working and dirty glasses infact the hotel should be condemned. The only saving grace was the staff and the breakfast the staff were polite,friendly and helpful especially Annie who made breakfast service a pleasure. Disappointing that hotels.com have this on there web site as im sure if they sent an inspector they would not recommend this hotel I for one will not be recommending it.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the staff that I met were very helpful. Especially as I had left my charger for mobile at home they provided me with one. As the kitchen was out of commission in evening they arranged a meal for me. I have stayed in a few hotels over europe and this was one of the better ones.
Stayed 1 night in Mar 2022

2/10 Terrible

Craig

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The condition was dirty bar was closed no hot water so couldnt get a shower in the morning £80 for a night a would stay there again for £20 a night
Stayed 1 night in Feb 2022

8/10 Good

Steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reunion
Perfect for what we needed
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Dated but ok
A bit dated. Uncomfortable bed. Pillows solid
Stayed 2 nights in Nov 2021

6/10 Okay

Garry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Queens hotel Nov 21
Reception was closed and told to go to the bar. Once he had finished serving a couple of people we got checked in. He was friendly and gave us the information needed. The elevator buttons were missing and you had to put your finger into an open switch which was quite worrying. Our room was clean but badly needing upgraded. Floor and bed was extremely annoying as you couldn’t breathe without something squeaking. There was a droning noise that must be an external extractor or something like that. Breakfast was ok, staff were friendly and you didn’t have to wait long on your food arriving. Overall, friendly staff in a hotel that is in need of an upgrade.
Stayed 1 night in Nov 2021

6/10 Okay

Anne

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff great, hotel absolutely terrible
Hotel is in urgent need of investment, carpets/walls/furniture very dated. Biggest issue is the quality of the beds and showers in room. The beds clearly havent been upgraded for many years and are quite simply that uncomfortable it makes sleeping very difficult. The shower systems must be 20/25 years old? The bathrooms look like they were ladt updated in the 80s. Breakfast is very limited ( no hot breakfast on day 1 with no explanation and day 2 was informed that hot offering was limited). No hairdryers, some fittings and fixtures damaged. Fair play to the staff on site, couldnt fault any one of them but its criminal that hotel even charges for rooms given the state its in. It needs to close temporarily so even some of the basic amenities can be upgraded very very poor this from Best Western
Stayed 2 nights in Oct 2021

4/10 Poor

G

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Dissatisfied
Stayed 2 nights in Oct 2021

4/10 Poor

Jim

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Isabell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 2 nights in Sep 2021

8/10 Good

S

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

John

Traveled with group
Disliked: Property conditions & facilities, room comfort
NOT Best Western
Very basic rooms, worst BW hotel I have stayed in. Had to pay for parking which was not mentioned when I booked the rooms. Very disappointed,
Stayed 2 nights in Sep 2021

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sub Standard Hotel & Management
Worst Hotel experience I have had Hotel is dirty,(unemptied mop bucket on coridoor by room all the time I was there - full of rubbish - notified manager but still there when I left. Dead Flies all over the place - Building had paint peeling off surfaces, very tired & the Manager was giving assurances he didn't deliver on (Shower was not working - I asked for another room to have a shower in but was told none were available.) Would have to wait for manager to turn up. - 2nd night in new room, sign saying don't use the bath and shower again not working properly. No Apology, no refund,no empathy showed by Manager - reception said he would call me @ 9.00 a.m. - by 12.00 noon I had to call him and he claimed not to know anything about the problem - said he would inspect room himself, evidently did not. Blamed Covid for poor condition of Hotel. I paid £170 room only. No offer of any refund - was told my contract was with Hotels.com I shall not stay at a best Western again and advise my contacts and work colleagues likewise The 3 star rating and membership of the Best western Group needs to be urgently reviewed. In summary a totally unpleasant experience!! Please advise how I go about claiming a refund from Hotels.com
Stayed 2 nights in Sep 2021

4/10 Poor

Caroline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned dreary property dark interior badly in need of refurbishment ,towels in room stained ,and just drab
Stayed 2 nights in Sep 2021

6/10 Okay

Lesley

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Weekend at races
We had 4 rooms booked for a weekend at the races. Rooms were very tired and in desperate need of a makeover. Booked breakfast for our stay but only continental on second day as chef had day off and it was the poor housekeeper trying to do everything. Very understaffed but staff that was there were lovely and tried their best. Best part of our stay was the social club just down the street and the chippy just next door to it they were 5 stars ⭐️
Stayed 2 nights in Sep 2021

2/10 Terrible

Ted

Stayed 1 night in Sep 2021

4/10 Poor

Adam, Westhill

Stayed 1 night in Aug 2021

8/10 Good

Dominic

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It did its job. A bit worn down, but perfectly fine for a short stay.
Stayed 2 nights in Aug 2021

6/10 Okay

Frances Mary

Traveled with family
Liked: Cleanliness, staff & service
We found the room very warm so needed a fan to cool it down . The towel rail was dangerously hot so we had to have the fuse removed by housekeeping !
Stayed 4 nights in Aug 2021

2/10 Terrible

Ailsa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Jonathan

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Western
Covid has taken its toll on this Hotel. The staff were wonderful, courteous and did their best to help where possible. However there were just not enough staff to run a Hotel of this size, and really the Hotel operators should consider if this Hotel is suitable to be open. There is a Full Scottish Breakfast advertised from Wednesday to Sunday, in fact on a Saturday and Sunday this is not the case, and a "Continental" breakfast is offered. There Continental Breakfast is Toast and Cereal?
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed with breakfast and the room
The hotel was clean but looking very tired in places and I don’t think there was a floorboard in the room that didn’t creak when you walked about in the room or toilet area. Went for breakfast only to find out that for whatever reason there was only continental being served that day. This consisted of cereal and toast that’s your lot. Not very continental in my opinion.
Stayed 1 night in Aug 2021