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Swan River Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Swan River Hotel

Pool
Front of property - evening/night
Deluxe Double Room, River View | View from room
Bar (on property)
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Laundry

Explore the area

Map
1 Epsom Avenue, Ascot, WA, 6984
  • Ascot Racecourse
    17 min walk
  • Crown Perth
    7 min drive
  • Optus Stadium
    7 min drive
  • Perth, WA (PER)
    8 min drive

Room options

View all photos for Family Triple Room

Family Triple Room | In-room safe, desk, iron/ironing board, cribs/infant beds

Family Triple Room

  • 474 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Twin Room

In-room safe, desk, iron/ironing board, cribs/infant beds

Superior Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

In-room safe, desk, iron/ironing board, cribs/infant beds

Superior Double Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, River View

In-room safe, desk, iron/ironing board, cribs/infant beds

Superior Double Room, River View

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

In-room safe, desk, iron/ironing board, cribs/infant beds

Deluxe Double Room

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, River View

Deluxe Double Room, River View | View from room

Deluxe Double Room, River View

  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds

Country Comfort Perth

Pool
Hot Tub
Free airport shuttle
Kids pool
4.4 out of 5, Excellent, (1089)
The price is $162
per night
$179 total
includes taxes & fees
Dec 14 - Dec 15
Country Comfort Perth

About this property

Swan River Hotel

4-star hotel in Ascot
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a coffee shop/cafe, and conference space.
Swan River Hotel offers 100 accommodations with safes and hair dryers. 42-inch flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 3228 square feet (300 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Swan River Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM.
The Swan at Ascot - Onsite restaurant.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 12 to 35 for adults and AUD 12 to 35 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Swan at Ascot

Things to do

  • Billiards/pool table
  • Gym
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center (3,228 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 buildings
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 60
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

The property charges 1.5 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 90.0 per night
Cribs (infant beds) are available for AUD 50 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 500.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 12 to 35 for adults, and AUD 12 to 35 for children
  • Early check-in fee: AUD 60 (subject to availability)
  • Late check-out fee: AUD 60 (subject to availability)
  • Crib (infant bed) fee: AUD 50 per night
  • Rollaway bed fee: AUD 90.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms

Property is also known as

International Water Hotel Ascot
International Water Hotel
International Water Ascot
Swan River Hotel Hotel
Swan River Hotel Ascot
Swan River Hotel Hotel Ascot
International on the Water Hotel
Swan River Hotel (formerly known as International on the Water)

Swan River Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 401 out of 1030 reviews" "
Rating 8 - Good. 383 out of 1030 reviews" "
Rating 6 - Okay. 142 out of 1030 reviews" "
Rating 4 - Poor. 68 out of 1030 reviews" "
Rating 2 - Terrible. 36 out of 1030 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia, Two Rocks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is still in construction stage and shouldn’t have opened yet. My tv had no reception for 2 days.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with beautiful view that is close to everything and quiet
Stayed 2 nights in Aug 2024

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 would stay here again
Stayed 1 night in Aug 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was confortable but luck’s supply of tea milk coffee and bottled water Otherwise our stay was good
Stayed 1 night in Aug 2024

8/10 Good

Resty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff are so helpful
Stayed 1 night in Aug 2024

6/10 Okay

Kylie

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Staff were polite, friendly and helpful. But room smelt on arrival, mold in bathroom and on air-conditioning . Plus extra $ 153 charged to my account this evening with no deposit refunded or specified reason for it. Room was paid (177.70) in full yesterday at check-in No damage and no room service used. Be prepared for car to be scratched in car park.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
It was amazing. The hotel was clean, well appointed, good value for money and great location.
Stayed 1 night in Aug 2024

2/10 Terrible

Crystal

Disliked: Staff & service, property conditions & facilities
The service from the staff is terrible. Not convenient place
Stayed 1 night in Jul 2024

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely property. So much Marble, quite opulent.
Stayed 2 nights in Jul 2024

4/10 Poor

Luke

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good facilities and rooms. Staff don't seem to like helping much. $500.00 bond which is unbelievable.
Stayed 2 nights in Jul 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very opulent. Felt very special in an historic but classy accommodation.
Stayed 1 night in Jun 2024

10/10 Excellent

Jacob

Stayed 1 night in Jun 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Jacqueline

Liked: Cleanliness
Disliked: Staff & service
I was very disappointed with our stay - booked a Superior Double Room with view (which was lovely over the Swan River) however this should have had a King-sized bed however what is has is two double beds pushed together with a gap in the mattress between, the bottom sheet does not reach the edges properly so doesn't tuck in meaning that when you move it bungles up under you. In addition, the base under the bed ended ~ a foot from the edge meaning that when you rolled near the edge or sat on the edge there was no support under the mattress, and it sagged away under you. The pillows were very thin, and there was no additional blanket to go over the thin doona. I rang the restaurant multiple times to try and order dinner, with no answer so walked down to order, when I arrived the service was terrible, the pear cider was well past the 'best before' date and was give the response 'it's not an expiry so it's up to you'. A room alarm near us was sounding but there was no answer from reception, despite advertising as 24 hr - I would have discussed this on check out, but there was no one at the desk. A nice job has been done upgrading the facilities, but the venue is significantly let down by the staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely & quiet
Stayed 1 night in Jun 2024

8/10 Good

Lindsay

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There are signs that some maintenance is needed in a few areas such as Hallways and Lifts.
Stayed 1 night in Jun 2024

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
good staff
Stayed 1 night in May 2024

4/10 Poor

Lindi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Service was terrible from arrival to check out. Booked room for 3 to include a roll away bed, bed was not in room for arrival. Went to reception to ask again for bed and a hour off back and forward I finally received the bed at the room. On arrival to hotel later realised bed was delivered without a blanket so slept cold all night. Price does not match quality at all. Would not recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

6/10 Okay

Morgan

Traveled with partner
Liked: Staff & service
Our bathroom could have been cleaner and some of the fixtures need to be updated. It could be amazing with a few little updates and a touch extra cleaning.
Stayed 1 night in Feb 2024

8/10 Good

Adam and Kelly

Traveled with partner
Liked: Cleanliness, staff & service
This is a unique property with beautiful views of the swan River. The room was very clean and quiet modern. My only issue was the scan menu for room service wasnt working so we were unable to order any room service. Also the corridor door leading outside kept getting slammed shut early hours of the morning by other guests which kept waking us up.
Stayed 2 nights in Feb 2024

6/10 Okay

Courtney

Traveled with partner
Liked: Staff & service
Disliked: Amenities
No milk in the room for coffees, and no room service or menus or anything about the food time
Stayed 1 night in Feb 2024

6/10 Okay

Lesina

Liked: Cleanliness, staff & service, property conditions & facilities
Property has high end fixtures and fittings and presented well - extremely clean, however there is no drinking water in the rooms and no ironing board for the iron provided. If you’re a late check-in and require water or beverages you will need to arrange in advance. Room doors are also extremely heavy, they slam shut and can be heard through the night from neighbouring rooms when you are sleeping.

10/10 Excellent

Greg, Australind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm very happy with the staff and my room had a meal at the restaurant service was excellent I ordered garlic bread ✔️ pork belly bites ✔️ Beer battered fish ❌ I was so looking forward to the fish and chips the fish was full of bones so disappointed for what it cost me
Stayed 2 nights in Feb 2024