6/10 Okay
Holly
Nov 8, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You mostly get what you pay for... Some aspects of the stay were good, others not good at all. I spent two weeks here recovering from surgery, so spent pretty much the whole time in my room in bed. The bed and linens were really comfortable and it was a good sized room (one of the riverview top floor rooms), with a balcony and nice view of the swan and city. I like the location, not far from the city, and it's nice being able to walk down along the swan. Not so good though; no plug for the bath, wifi was TERRIBLE, had to connect the TV to my personal hotspot on my phone for the duration of my stay, which chewed through all my data. My aircon leaked heavily for the first week of the stay despite reporting it on day 1. No calls or follow up until a cleaner finally actioned it while I was in the room a week later. I was overheating while on my post surgery meds and had to listen to it dripping into my bin or the kettle all day, every day. Staff were friendly and helpful though, and the one meal I was able to eat while on premises was actually a really good rib eye. Not a super nice hotel, but does the job :/
Holly
Stayed 12 nights in Oct 2024
