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Mercure Perth On Hay

4.0 star property

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Photo gallery for Mercure Perth On Hay

Outdoor dining
Standard Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes
Balcony
Daily buffet breakfast (AUD 29.5 per person)
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
$120
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
417 Hay Street, Perth, WA, 6000
  • Place, Royal Perth Hospital
    ‪4 min walk‬
  • Place, Hay Street Mall
    ‪7 min walk‬
  • Place, Elizabeth Quay
    ‪9 min walk‬
  • Airport, Perth, WA (PER)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Balcony

7.8 out of 10
Good
(6 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

7.2 out of 10
Good
(9 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed, Balcony

8.8 out of 10
Excellent
(6 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

7.8 out of 10
Good
(27 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(6 reviews)
  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Triple Room, 3 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 1 King Bed, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed, Accessible, Balcony

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Balcony

Superior Twin Room, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Balcony

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Perth On Hay

4-star hotel in Perth Central Business District
Along with a restaurant, this smoke-free hotel has a conference center and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services. Housekeeping is available on request.
Mercure Perth On Hay offers 126 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. 40-inch Smart televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Perth hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1981 square feet (184 square meters) include a conference center. This business-friendly hotel also offers concierge services, express check-out, and an elevator. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mercure Perth On Hay is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Mercure Perth On Hay has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 35 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; AUD 29.50 per person
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Dining table
  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Conference center (1,981 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 50
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 29.5 per person
  • Covered self parking fee: AUD 35 per night
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is provided up to 1 MB for up to 4 devices.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Perth Travelodge
Travelodge Hotel Perth
Travelodge Perth
Perth Travel Lodge
Travel Lodge Perth
Travelodge Perth Hotel Perth
Travelodge Hotel
Travelodge
Travelodge Hotel Perth
Mercure Perth On Hay Hotel
Mercure Perth On Hay Perth
Mercure Perth On Hay Hotel Perth

Reviews

Mercure Perth On Hay Reviews

8.0

Very Good

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 342 out of 1002 reviews
Rating 8 - Good. 418 out of 1002 reviews
Rating 6 - Okay. 155 out of 1002 reviews
Rating 4 - Poor. 52 out of 1002 reviews
Rating 2 - Terrible. 35 out of 1002 reviews

Reviews

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities are getting old and tired but the restaurant was good and the staff were lovely
Stayed 1 night in Aug 2025

10/10 Excellent

Mandeep

Stayed 2 nights in Aug 2025

4/10 Poor

Gregory Frank, Newtown

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are extremely run down and very basic. Everything is clearly on the cheap and nasty side. Stained couches, bath tubs flaking paint, dirty stained refrigerator. The toilet paper supplied was worse than the Perth public toilets. The food buffet was good.
Surface of the bath peeling off
Dirt and stains of refrigerator
One of the main stains on the couch
Stayed 2 nights in Aug 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of good options available and a comfy bed, what more could you ask for. ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Aug 2025

4/10 Poor

Andrew

Business traveler
Disliked: Staff & service, property conditions & facilities

Tired rooms, especially bathrooms. Poor value

This hotel is really tired and is situated in the 'ghetto' end of Perth. I had to change room because there was only a trickle of water from the shower (and no temp control). And when I tried to report it, the phone was faulty. Bathrooms and fittings are original (1985). For the price they charge, its an awful option. Never again
Stayed 2 nights in Aug 2025

6/10 Okay

Fanching

Liked: Staff & service
Stayed 1 night in Jul 2025

6/10 Okay

Allan

Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent when we requested an upgrade to our room.
Stayed 1 night in Aug 2025

6/10 Okay

Allen

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
When the cost of additional buffet breakfast is 30 bucks per person, at the very least the food should be hot and not just luke warm. Decor in the room was very poor. Renovations must be long overdue.
Stayed 2 nights in Jul 2025

10/10 Excellent

John, ashwood

Stayed 2 nights in Jul 2025

6/10 Okay

Nadia

Liked: Staff & service
Great central location, within the free CAT zone, with a bus stop right in front of the hotel and only a 5-minute walk from the train station. The staff were friendly and helpful, and I was pleasantly surprised with a room upgrade at check-in. The room was spacious, featured a balcony, and offered a nice open view. While the stay was comfortable, the hotel would benefit from some renovations, particularly in the bathroom.
Stayed 5 nights in Jul 2025

8/10 Good

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property ready for an upgrade as its looking a bit tired, particulalry the bathroom
Stayed 3 nights in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Satistfied
Stayed 3 nights in Jul 2025

10/10 Excellent

Ruya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean and was in a good area close to lots of activities
Stayed 3 nights in Jul 2025

6/10 Okay

Took Tai

Traveled with partner
Advantages: Good location and spacious room. Disadvantages: Poor management of hotel facilities. Shower by standing in bathtub with clogged drain, which was unacceptable. Cleaners incompetent and failed to carry out their job. Returned to room in evening and had to alert duty receptionist, which showed lack of cleaning supervision. Check out staff requires better training.
Stayed 5 nights in Jul 2025

6/10 Okay

Ngan Ying Eva, Rowland Heights

Traveled with partner
Disliked: Amenities
The bathtub looks dirty. Some black spots on the bathtub.
Stayed 4 nights in Jul 2025

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rather convenient location to walk cbd Perth. Only downside is shower had a bath?
Stayed 3 nights in Jun 2025

8/10 Good

Isla

Traveled with partner
Liked: Amenities, property conditions & facilities
Great value for money. Huge room, and buffet breakfast was included and had great variety. Reception staff were very friendly and the check in/check out process was super easy!
Stayed 2 nights in Jun 2025

6/10 Okay

Dayna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Mercure on Hay is a convenient location. Staff great on arrival and not to far to walk into town. Good restaurant available downstairs. Rooms need a revamp but old and tired looking. Didn't like I got charged an additional $40 at check-out for paying using a credit card and got told it was a booking fee from Expedia. Thankfully the checkout clerk advised that was incorrect and refunded it. If he wasn't there we wouldn't have known and been charged the extra.
Stayed 1 night in Jun 2025

6/10 Okay

Chris

Stayed 1 night in May 2025

6/10 Okay

Darren

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were excellent, friendly and helpful. the outside envirnoment was unsafe at times with drunks and people sleeping rough.
Stayed 6 nights in Apr 2025

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Staff went above to give great service. Is getting quite old but furnishings are new. Pizzas were very tasty & happy hour was great. Location is great.
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Raymond

Stayed 5 nights in Apr 2025