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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property

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Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Lobby
Exterior
Suite, 1 King Bed, Patio, Lake View (with Sofabed) | Pillowtop beds, iron/ironing board, free cribs/infant beds
Lobby
Property amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Laundry
  • 24/7 front desk
  • Housekeeping
$104
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Place, Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Place, Mushroom House
    ‪5 min drive‬
  • Place, Castle Farms
    ‪10 min drive‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪58 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby
AmericInn by Wyndham Charlevoix
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  • Hot Tub
  • Breakfast included
  • Pet friendly
4.1 out of 5, Very Good, 930 reviews
AmericInn by Wyndham Charlevoix

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Charlevoix hotel close to Lake Michigan
An indoor pool, a 24-hour business center, and a hot tub are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite.
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Charlevoix hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Charlevoix Inn & Suites SureStay Collection by Best Western features an indoor pool and a hot tub. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This Charlevoix hotel also offers barbecue grills, a vending machine, and tour/ticket assistance. Onsite self parking is complimentary.

Charlevoix Inn & Suites SureStay Collection by Best Western is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting

We should mention

Pool access available from 9:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 381 out of 1015 reviews
Rating 8 - Good. 309 out of 1015 reviews
Rating 6 - Okay. 186 out of 1015 reviews
Rating 4 - Poor. 104 out of 1015 reviews
Rating 2 - Terrible. 35 out of 1015 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Stacy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The lighting was horrible and buzzed. Fortunately I brought my own lit makeup mirror The bathroom was tiny. The sheets were scratchy. Despite quiet hours we heard people running up and down the halls. Housekeeping staff was good for the rooms but the common areas were messy and dirty. The pool and hot tub need a good cleaning.
Stayed 3 nights in Jul 2025

6/10 Okay

Bart

Traveled with family
Liked: Cleanliness
The interior finishes of the property are dated. Older wallpaper on hallway walls is torn in several areas. The bed was very comfortable though bathroom shower area left a lot to be desired. Clean but very dated. I would never pay full price for this room.
Stayed 3 nights in Jul 2025

10/10 Excellent

Beverly

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Travels

The room was clean and spacious, the staff was great and everything looked nice and well taken care of. The pool was a little chilly but I adjusted.
Stayed 1 night in Jul 2025

10/10 Excellent

Lori

Stayed 1 night in Jul 2025

8/10 Good

Terese, Chesapeake

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful. The hotel was very quiet. The breakfast had several options of hot and cold items, fresh fruit, and 24 hour coffee, tea and hot chocolate . Our room was clean, however, the sink faucet was off center & too small for the sink. The shower was very nice. And the room came with a refrigerator and microwave, which was nice..
Stayed 1 night in Jul 2025

10/10 Excellent

Cathleen

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay, quiet, secure, well tended, great staff Would stay again with a better rate. Breakfast was OUTSTANDING
Stayed 1 night in Jul 2025

8/10 Good

Cindy

Liked: Amenities
Friedly
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly, efficient, and absolutely great! The hotel is quite nice as well, but their team made it top notch.
Stayed 1 night in Jul 2025

6/10 Okay

Adam

Liked: Cleanliness, room comfort
Disliked: Staff & service
So person at front desk was nice enough but didn’t know anything about the area. This was kink of confusing as it seem to be a small town in the middle on nowhere. If the price is right I would stay again. If you wanted to go out and have a few drinks you would need a designated driver as it was not close to town.
Stayed 1 night in Jul 2025

8/10 Good

Shiloh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Gregory

Stayed 1 night in Jul 2025

6/10 Okay

Cindy

Traveled with family
Breakfast could be better. Not enough hot water to get thru a hot shower.
Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Stayed 4 nights in Jun 2025

6/10 Okay

Curt

Liked: Amenities
Clean room and friendly staff. We had put a sign on our door for fresh towels and room to be cleaned and it wasn’t. Little disappointed that our room was not cleaned or given fresh towels. I think the hotel could use little updates . Enjoyed the free coffee.
Stayed 2 nights in Jul 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was enjoyable.
Stayed 1 night in Jul 2025

8/10 Good

Jana, Edmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property; housekeeping is Excellent!! Room was super clean!
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness
Hassle free check-in/check-out.
Stayed 2 nights in Jun 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Matt

Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2025

8/10 Good

Russell A

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean but the beds were too soft
Stayed 1 night in Jun 2025

6/10 Okay

Deborah, Wauconda

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I chose an accessible room with a roll in shower because we are older and have a hard time stepping into a tub. The bathroom and shower were huge and could easily accommodate a wheelchair. But, there is nowhere in the shower to place your shampoo or body wash (no shelf or ledge). It is inconvenient to put it on the floor when you have mobility issues. The shower was the hand held type on a hose. The problem was that there was nowhere to hang it in order to shower. There is a bracket but the shower head doesn't fit in it. So, I had to wash my hair with one hand while holding the showerhead. It was so frustrating and I ended up getting water all over the bathroom floor. The bed was comfortable and the room was clean but a little dated. Over night it rained and the parking lot had two giant puddles and some guests had to walk through several inches of water while carrying all their stuff to get to their cars. Fortunately, our car was in a dry spot The breakfast was actually pretty good and plentiful.
Stayed 1 night in Jun 2025

6/10 Okay

Patricia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pool needed desperate cleaning, bugs and centipedes in the water ceiling not in good shape part of the ceiling covers were removed and it was filthy. You couldn’t use it. I would like a partial refund for that. Also I booked one room, they booked two. I booked two nights they booked one.
Stayed 2 nights in Jun 2025