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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property

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Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds
Lobby
Lobby
BBQ/picnic area

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry
The current price is $88
includes taxes & fees
May 12 - May 13

Explore the area

View in a map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Place, Lake Charlevoix
    ‪8 min walk‬
  • Place, Lake Chalevoix Depot Beach
    ‪15 min walk‬
  • Place, Charlevoix Beach
    ‪3 min drive‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪50 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

Pillowtop beds, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

Pillowtop beds, iron/ironing board, free cribs/infant beds

Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed) | Pillowtop beds, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Charlevoix hotel close to Lake Michigan
A 24-hour business center, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a computer station, express check-out, and tour/ticket assistance.
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This Charlevoix hotel also offers barbecue grills, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.

Charlevoix Inn & Suites SureStay Collection by Best Western is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 10.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlevoix Inn

Charlevoix Hotel Charlevoix

Charlevoix Inn And Suites

Charlevoix Inn Suites

Charlevoix Inn Suites SureStay Collection by Best Western

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 386 out of 1000 reviews
Rating 8 - Good. 294 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 100 out of 1000 reviews
Rating 2 - Terrible. 36 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

chanseok

Stayed 1 night in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Easy simple place
Stayed 1 night in Dec 2025

10/10 Excellent

JOHN, FENTON

Stayed 1 night in Dec 2025

10/10 Excellent

JOHN, FENTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. Only down side was the pool area is under construction, and not accessible.
Stayed 1 night in Dec 2025

6/10 Okay

Tammy

pool was not in working order customers should be notified before reserving a room otherwise all was good
Stayed 1 night in Dec 2025

8/10 Good

Casey

Liked: Cleanliness, amenities
Cleanliness. Liked the walk in shower. Bed was comfortable.
Stayed 1 night in Dec 2025

2/10 Terrible

Sufi

Disliked: Cleanliness, property conditions & facilities
They charged before staying.
Stayed 1 night in Dec 2025

10/10 Excellent

Pam

Liked: Cleanliness, amenities, property conditions & facilities
Nice room good check-in. Would come back again
Stayed 3 nights in Nov 2025

6/10 Okay

Nicholas, Beaver Island

Liked: Staff & service
Disliked: Property conditions & facilities
Good breakfast. Breakfast staff very attentive!
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy cozy little room. Great hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Kiersten

Stayed 2 nights in Oct 2025

10/10 Excellent

Bela

Liked: Cleanliness, staff & service, amenities
Staff helpful changing my check in date
Stayed 1 night in Nov 2025

2/10 Terrible

Wendy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were staying there because my mom was having knee surgery. I requested (twice) a room as close as I could get. They put us on the 2nd floor, down the hall. There was a bed bug on the bathroom floor this morning. Never! Again!
Stayed 2 nights in Nov 2025

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to have real scrambled eggs. I got put in a handicapped room. The shower was slightly warm. That was the worst part.
Stayed 2 nights in Nov 2025

10/10 Excellent

Carol

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Regarding staff the desk clerk in the afternoon when I checked in was very unfriendly. But , the man overseeing the breakfast was wonderful ! He made up for the desk clerk. Overall I had a great stay .
Stayed 1 night in Oct 2025

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, amenities
Room, ammenities
Stayed 2 nights in Oct 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean. Nice breakfast selection. Would absolutely stay again!
Stayed 2 nights in Oct 2025

6/10 Okay

Nicholas

Traveled with family
Disliked: Property conditions & facilities
Good staff. Rooms and building very dated.
Stayed 4 nights in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Oct 2025

10/10 Excellent

Zuleyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great amenities, comfortable bed!
Stayed 1 night in Oct 2025

6/10 Okay

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A hot tub was not working and had not been working for at least a month we were told. However, when we booked it that information was not given. Or we would not have booked there. The bathrooms are just a toilet and a small shower stall so if you're a pretty big person you are not going to be comfortable. The rack over the toilet was not fastened well and there was a hair on one of the towels. We tried to use the heater and it stank so badly we could only run the fan to try to keep the air moving in the room. The room looks like it's been updated but there are things that have not been addressed and they don't show that in the photos. The staff was wonderful and friendly. We did not use the breakfast so I can't comment on that part.
Stayed 1 night in Oct 2025

6/10 Okay

Megan

Traveled with partner
Liked: Cleanliness
I felt that the price we paid did not reflect the room. I would have gladly paid $100 for a night here, not nearly $300. Granted, we did come on a Saturday night during peak fall season but the price was still too high. The rooms were clean, but a king sized bed would have been more comfortable. I also appreciated the hot breakfast options but the quality was just average. I wouldn't consider it walkable to downtown Charlevoix.
Stayed 1 night in Oct 2025

10/10 Excellent

Marvin

Stayed 1 night in Oct 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, clean and quiet. Staff was friendly and responsive. The breakfast was good with ample choices. The accommodations were worth the price; I would stay here again.
Stayed 1 night in Oct 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Hot tub not working Room was by some hot water pipes that made a loud banging noise for several hours
Stayed 1 night in Oct 2025