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Executive Residency by Best Western Philadelphia-Willow Grove

2.5 star property

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Photo gallery for Executive Residency by Best Western Philadelphia-Willow Grove

Exterior
Premium bedding, memory foam beds, in-room safe, desk
Reception
Laundry room
Standard Room, 1 Queen Bed, Non Smoking, Kitchen | Private kitchenette | Fridge, microwave, stovetop, dishwasher

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Parking included
  • 24/7 front desk
  • Laundry
$100
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
250 Business Center Dr, Horsham, PA, 19044
  • Place, Willow Grove Park Mall
    ‪5 min drive‬
  • Place, Keswick Theatre
    ‪10 min drive‬
  • Place, Cairnwood Estate
    ‪11 min drive‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪46 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed) | Premium bedding, memory foam beds, in-room safe, desk

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed)

  • 467 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Accessible, Kitchen (with Sofabed)

Suite, 1 Queen Bed, Accessible, Kitchen (with Sofabed) | Premium bedding, memory foam beds, in-room safe, desk

Suite, 1 Queen Bed, Accessible, Kitchen (with Sofabed)

  • 467 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Kitchen

Premium bedding, memory foam beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Kitchen

  • 303 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen

Premium bedding, memory foam beds, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Kitchen

7.4 out of 10
Good
(13 reviews)
  • 303 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Executive Residency by Best Western Philadelphia-Willow Grove

Horsham hotel with in-room kitchens
A 24-hour fitness center, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include coffee/tea in a common area, concierge services, and laundry facilities. Housekeeping is available on request.
Executive Residency by Best Western Philadelphia-Willow Grove offers 110 accommodations with safes and coffee/tea makers. Memory foam beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center and coworking spaces. This business-friendly hotel also offers a 24-hour fitness center, barbecue grills, and a vending machine. Onsite uncovered self parking is complimentary. A total renovation of this property was completed in May 2024.

Executive Residency by Best Western Philadelphia-Willow Grove is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Dining table
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • High-pile carpet in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1999
  • Renovated entire property - May 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per week (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child per adult, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Philadelphia-Willow Grove
Candlewood Suites Philadelphia-Willow Grove Horsham
Candlewood Suites Philadelphia-Willow Grove Hotel
Candlewood Suites Philadelphia-Willow Grove Hotel Horsham
Candlewood Horsham
Candlewood Suites Horsham
Candlewood Suites Philadelphia / Willow Grove Hotel Horsham
Horsham Candlewood Suites

Reviews

Executive Residency by Best Western Philadelphia-Willow Grove Reviews

7.8

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 420 out of 1005 reviews
Rating 8 - Good. 267 out of 1005 reviews
Rating 6 - Okay. 140 out of 1005 reviews
Rating 4 - Poor. 83 out of 1005 reviews
Rating 2 - Terrible. 95 out of 1005 reviews

Reviews

2/10 Terrible

Michele

Traveled with family

Worse hotel stay

I was there during a heat wave with a broken air conditioner. I kept getting told soneone will be there to look at it and no one cane. When i checked put i asked for a credit do to be8ng so unconfortable during a heatwave. I was told a manger would call and never did
Stayed 3 nights in Jun 2025

6/10 Okay

Alan

Stayed 1 night in Jun 2025

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, room comfort
Non smoking hotel, yet the entire hotel reeked of weed. Roaches in bathroom,and kitchen, which prevented us from being able to use the kitchen. Front desk personnel kept putting off our request for maintenance to spray the room. I understand people need a place to live, but never expected to experience the conditions we had at this location.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jabbar O

Liked: Cleanliness
Stayed 1 night in Jun 2025

2/10 Terrible

Amir

Stayed 2 nights in May 2025

8/10 Good

David

Property is fine. Great for those that stay on elongatied business trips. Wasnt what I thought it would be . Staff (Im guessing owner was good) Alittle outdated and had not a horrible smell but just odd smell, overall just an average stay.
Stayed 2 nights in May 2025

6/10 Okay

Chantel

Stayed 3 nights in Apr 2025

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a blast.

My stay was great. The best western residency was very convenient
Stayed 3 nights in Apr 2025

6/10 Okay

Ririn

Liked: Room comfort

Good

I just didn’t like my room smelled cigarettes Which was non smoking room Other than that everything was great The laundry not okay
Stayed 1 night in Apr 2025

10/10 Excellent

Jabbar O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agent Lamar always friendly and respectful. Clean building and extremely quiet
Stayed 2 nights in Mar 2025

10/10 Excellent

Anne Marie, Philadelphiap

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service great for long trip
Stayed 1 night in Apr 2025

2/10 Terrible

Chantel

Stayed 2 nights in Mar 2025

2/10 Terrible

Sheryl

Liked: Cleanliness
Disliked: Staff & service, room comfort

Very disturbing Upon my checkout

Hello so upon my check out, I did speak to Ahmed he was the person that checked me in last night when I left the review, it was not to say his services was bad. He did wave my incidentals of $100 but upon me leaving, I felt very uncomfortable with them bombarding me about a review. This is my first and last time staying at this hotel. I never in my life was question about a review by two individuals male about how I reviewed a stay that was very uncomfortable. Overall, the room was clean just a little bit of things here and there but no big deal but I would never stay at this hotel again because them two males that was at the front desk upon my checkout on April 18, 2025 at 10:45 am made me so upset. I am displeased. I work in the hotel industry and I was a receptionist for five years and I never told a guess how I felt about their review upon them leaving that gives them a bad taste in reputation in service and also in coming back to the facility. I give this stay a 3.5.
Stayed 1 night in Apr 2025

10/10 Excellent

Tara

Stayed 1 night in Mar 2025

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Tyrone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are smaller then advertise
Stayed 4 nights in Mar 2025

4/10 Poor

Andres

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unsafe feeling with people wandering around that seem to live there instead of being guests. The towels when we first had our first room had pubic hair in them and the room was a mess. Had to wait for them to be cleaned to get our rooms in order, that should have been done well before we arrived for check in. Some of the staff customer service is good but there’s two staff members that either don’t know what’s going on/ have a bad attitude. There’s also one specific person that was staying here had put paper on their door with a message speaking about “the Heavenly Father is watching you” very creepy along with another paper saying people need to stop stalking them. I wouldn’t recommend staying here if you’re coming to PA for a vacation or visiting. Please spend your money somewhere else.

2/10 Terrible

zelina

A lot homeless people sleep there look like shelter and the big bed a lot on the bed
Stayed 4 nights in Mar 2025

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Stayed 3 nights in Feb 2025

2/10 Terrible

JOSEPH, JEFFERSONVILLE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at this hotel was shockingly disappointing, especially given its positive online reviews. The property was visibly dirty. The carpets in my room were disgustingly stained, and the elevator was grimy, with dirt clearly visible along the edges. Overflowing trash cans littered the hallways, compounding the uncleanliness. The room's phone didn't work, making it impossible to contact the front desk. When I tried calling from my cell, no one answered. I went down to the lobby, only to find it deserted. I waited 15 minutes before a staff member finally appeared. This lack of front desk coverage is deeply concerning, particularly in case of a guest emergency. Adding to the problems, the bathroom light flickered violently, making it unusable. I couldn't even take a shower. While the hotel offered to move me, I was checking out in just two hours and the hassle of packing and moving seemed pointless. Since I desperately needed a shower before leaving, they allowed me to use the bathroom in an adjacent, unoccupied room. This room was in poor condition. The dead bolt lock was broken, a light switch was damaged, and the room reeked of cigarette smoke. The hotel's maintenance standards are clearly subpar. I chose this hotel based on its Google ratings. After this terrible experience, I revisited the reviews and noticed many that seemed suspiciously repetitive, raising concerns about their authenticity. My stay was truly awful. I strongly advise potential guests