4/10 Poor
Saadia
Mar 1, 2026
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We recently stayed at the element valley, it was very chic with modern design and great furniture however that was the only good thing about it. The worst of all, the staff and the lack of customer service skills. That can make or break your experience. Our tv wasnt working in our room, called the front desk at 7 PM and i was told “theres no engineer, so you can move rooms thats the only option.” No apology, no sincerity and no consideration for a family with small kids. When i called to escalate to management the same person picked up and said “well too bed you were given the option of switching rooms. Additionally, room was not clean, couch was dirty, sofa bed was very uncomfortable and pillows were not pillows, they were filled with sheets. Will not be staying here again.
Saadia
Stayed 1 night in Feb 2026
