2/10 Terrible
Carrie, Renton
Traveled with family
Apr 14, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no VIP amenity offered nor a room upgrade. The room was deteriorating. Cracks broken pieces in bathroom and flooring. The pillows were not full sized pills they were small 2 x 2 square pillows and six of them on the bed. You can barely fit your head on them. They are going through a remodel so the dust and lack of clean up was disappointing. I called front desk at 1:33 AM to report noise complaint let phone ring 12 times no answer. Called back at 2:45 AM finally an answer advised people screaming, fighting, running up and down halls and it carried on till 5:00 AM. Security never arrived. In fact we noticed security sitting all day hiding behind the stairs by the pool door for and never moving from that spot that day. When we checked out there we were dismissed by the front desk about our concerns. We were advised she could not print us a receipt and would email it. We still have not received our receipt and it has been 48 hrs since our check out. Very poorly managed.
Carrie
Stayed 3 nights in Apr 2025