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The Queen Hotel Queen Village, Sonder by Marriott Bonvoy

3.5 star property

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Photo gallery for The Queen Hotel Queen Village, Sonder by Marriott Bonvoy

Lounge
Lounge
Individually decorated, individually furnished, free cribs/infant beds
Individually decorated, individually furnished, free cribs/infant beds
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Outdoor Space
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
628 South 5th Street, Philadelphia, PA, 19147
  • Place, Theater of Living Arts
    ‪3 min walk‬
  • Place, Independence Hall
    ‪12 min walk‬
  • Place, Liberty Bell Center
    ‪14 min walk‬
  • Airport, Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed

Individually decorated, individually furnished, free cribs/infant beds

Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Individually decorated, individually furnished, free cribs/infant beds

Room, 2 Queen Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

Flat-screen TV

Room, 1 Queen Bed

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Queen Hotel Queen Village, Sonder by Marriott Bonvoy

3.5-star hotel in South Philadelphia
This smoke-free hotel features a rooftop terrace, concierge services, and free WiFi in public areas. Housekeeping is available on request.
The Queen Hotel Queen Village, Sonder by Marriott Bonvoy offers 30 air-conditioned accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Housekeeping is offered on request and change of towels can be requested. Cribs/infant beds (complimentary) are also available.
The Queen Hotel Queen Village, Sonder by Marriott Bonvoy features a rooftop terrace, concierge services, and an elevator. Wireless Internet access is complimentary.

The Queen Hotel Queen Village, Sonder by Marriott Bonvoy is a smoke-free property.

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Sonder mobile app before check-in

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 911542

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

The Queen Hotel Queen Village, Sonder by Marriott Bonvoy Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 339 out of 576 reviews
Rating 8 - Good. 118 out of 576 reviews
Rating 6 - Okay. 41 out of 576 reviews
Rating 4 - Poor. 26 out of 576 reviews
Rating 2 - Terrible. 52 out of 576 reviews

9.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jul 2025

8/10 Good

nelson

Stayed 2 nights in Aug 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Christopher

Stayed 1 night in Aug 2025

2/10 Terrible

Leigh, Bear

Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay here. My room was clean. The hotel was quiet and I felt safe. Only issues I had during my stay was the tub not draining properly and no bottled water available in the building. The mobile key was a little annoying too but didn’t affect the quality of my stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
I needed batteries for remote and they were promptly delivered.
Stayed 3 nights in Aug 2025

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great, safe area. Several walkable spots to see. Only negative is extremely loud with motorcycles and loud cars at night.
Stayed 2 nights in Aug 2025

10/10 Excellent

April, Wallkill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable for a quick overnight
Stayed 1 night in Jun 2025

10/10 Excellent

Sophia

Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Stayed 2 nights in Jul 2025

10/10 Excellent

Susanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Queen Village is a vibrant neighborhood with great walkability. The Sonder was in a great location, and the room was spacious. I was surprised there wasn't a kitchenette based on staying in other Sonders, but it was nice to have a fridge. Very modern building, and the luggage storage was easy.
Stayed 3 nights in Jul 2025

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness
No staff so this was N/A really. Room was large and smartly finished but shower was luke warm and a bit feeble. Air con just seemed to sit at 69F regardless of what we set it to. A shame really as these 2 points slightly let down an otherwise very good hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at the property. The security is definitely top-notch because you have to enter your code to get into the building, then again in the elevator and then your room. Parking was a bit sketchy because there are spaces right outside that only gave guidance for during 9a-9p time window so unclear if overnight is allowed (we gambled and were fine). Security on site said they had no idea about parking legality near the property. No close restaurants to walk to were open after 9pm so plan ahead for that. The facility was nice and clean and it has two bars - one is a really nice rooftop area. Unfortunately, we did not realize either existed until this morning when we went to check out. The location of the hotel in proximity to Citizens Park was OK though we might not stay here if going there again unless it was a day game since we like to dine out after.
View of lobby toward front door
Lobby
Inside bar
Double bed room (after photo lol)
Stayed 1 night in Jul 2025

8/10 Good

Seren

Liked: Cleanliness, amenities, property conditions & facilities
Not having reception staff is a unique cost saving exercise. Not sure I like the idea of it, but everything seemed to go alright!
Stayed 2 nights in Jul 2025

2/10 Terrible

Sarah, GRAND JUNCTION

The access code won’t work. I cannot get in the room.
Stayed 1 night in Jul 2025

2/10 Terrible

Glenn

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

I stayed at the Sonder Hotel from July16-20, 2025. This location was located at 628 S. 5th Ave in Philadelphia, Pennsylvania. Unfortunately, the experience was disappointing. The room was musty, and I had to bat away gnats and flys the entire stay. The second floor was very humid compared to the other floors that I visited for comparison. This is probably the reason for the excessive number to gnats and flys that I had to compete with. With these varmints it was very hard to eat or have drinks in the room. When I arrived I could not gain access to the hotel. I begin to wonder if this was really a hotel. There was not access to the hotel unless you downloaded the SONDER app. When I downloaded the app I was prompted for the confirmation.The confirmation number I was using was incorrect. Fortunately, I maintenance person was beginning his work shift and allowed me access. Still trying to figure out where and how to check in was very confusing. Eventually, a person that was sitting in an office came out to assist me. She told me that the confirmation number that I was using was a third party confirmation number and that would not work. She found my reservation and provided me with a room. This room was not to my expectations. This room was smaller than my dormitory room back in 1983. This room had a bad odor coming from the refrigerator; the coffee maker brewed coffee grounds in the cups with every cup of coffee I made; the shower took 15 minutes to warm up to a warm temp.
Stayed 4 nights in Jul 2025

4/10 Poor

DAPHNE

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Property was fine however, no personnel around getting in was horrible 2 hours on the phone due to figuring out payment and everything being run by personal pin #s
Stayed 2 nights in Jul 2025

2/10 Terrible

Janet

Stayed 2 nights in Jul 2025

2/10 Terrible

Rik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Meh. Not a fan of the unstaffed "sonder" concept.

No hot water for first day of stay. Ceiling dripped water in bathroom the entire stay, despite someone interrupting an afternoon nap to supposedly fix it. There is no one to complain to, just an app chat function which was pointless when there is no staff onsite. I would have left and found another place if there would have been someone to give me a refund.
Stayed 2 nights in Jul 2025

6/10 Okay

Caroline

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The shower was luke warm and the coffee machine dis not work. The xhat function dis not improve my stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience
Stayed 5 nights in Jul 2025

6/10 Okay

Melanie, Milwaukee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Contactless check in was fine. Room is big but cold, not cozy. No hot water for shower, barely even warmish.
Stayed 1 night in Jul 2025

8/10 Good

GERALDINE

Business traveler
Liked: Cleanliness, property conditions & facilities
It was totally easy to key in the code and get into the building and the elevator and the room. Lots of good food options nearby. Easy and convenient to store luggage in the basement.
Stayed 4 nights in Jun 2025