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The Windsor Suites

4.0 star property

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Photo gallery for The Windsor Suites

Seasonal outdoor pool, a heated pool, pool umbrellas, sun loungers
Terrace/patio
Fountain
2 bars/lounges
1 bedroom, premium bedding, pillowtop beds, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Housekeeping

Explore the area

Map
1700 Ben Franklin Pkwy, Philadelphia, PA, 19103
  • Pennsylvania Convention Center
    ‪6 min walk‬
  • Rittenhouse Square
    ‪9 min walk‬
  • Reading Terminal Market
    ‪10 min walk‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪15 min drive‬

Room options

View all photos for Club Studio, 1 King Bed (Premium Club Level)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Studio, 1 King Bed (Premium Club Level)

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(8 reviews)
  • 850 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room (Premium Club Level, Murphy)

Club Room (Premium Club Level, Murphy) | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Room (Premium Club Level, Murphy)

7.0 out of 10
Good
(2 reviews)
  • 300 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 2 Double Beds

8.2 out of 10
Very good
(23 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Queen Beds (Skyline Club Level)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Room, 2 Queen Beds (Skyline Club Level)

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 King Bed (Skyline Club Level)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Suite, 1 King Bed (Skyline Club Level)

  • 250 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 King Bed (Skyline Club Level)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Suite, 1 King Bed (Skyline Club Level)

10.0 out of 10
Exceptional
(1 review)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

8.0 out of 10
Very good
(7 reviews)
  • 850 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed (Skyline Club Level, Murphy)

Club Suite, 1 King Bed (Skyline Club Level, Murphy) | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Club Suite, 1 King Bed (Skyline Club Level, Murphy)

  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Discovery)

Suite (Discovery) | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite (Discovery)

  • 970 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 King Bed

9.4 out of 10
Exceptional
(24 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Balcony

Studio Suite, 1 King Bed, Balcony | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 1 King Bed, Balcony

8.8 out of 10
Excellent
(14 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Double Beds, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio Suite, 2 Double Beds, Balcony

9.0 out of 10
Wonderful
(4 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Studio, 1 Double Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Studio, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Studio, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Studio, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 2 Bedrooms, 2 Bathrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 700 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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About this property

The Windsor Suites

4-star hotel in Center City
2 restaurants, 2 bars/lounges, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, valet parking, and a seasonal outdoor pool.
The Windsor Suites offers 171 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Philadelphia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
The Windsor Suites features a fitness center and a seasonal outdoor pool. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 3544 square feet (329 square meters) include conference space. This business-friendly hotel also offers a rooftop terrace, a library, and a vending machine. Parking is available onsite for a surcharge.

The Windsor Suites is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 9:00 AM and 11:00 AM on weekends.
Con Murphy’s Irish Pub - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Asia on the Parkway - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (USD 55 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekend cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: USD 15 for adults and USD 15 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Asia on the Parkway
  • Con Murphy’s Irish Pub

Things to do

  • Gym
  • Heated pool
  • Library
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3,544 square feet of conference space
  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 24 floors
  • Banquet hall
  • Built in 1963
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Oven
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 for adults and USD 15 for children
  • Covered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid debit cards are not accepted for any bookings or onsite payments
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 216536

We should mention

The seasonal pool will be open from April to November
Pool access available from 9:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Suites Windsor
Windsor Suites
Windsor Suites Apartment
Windsor Suites Apartment Philadelphia
Windsor Suites Philadelphia
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Windsor Suites Hotel Philadelphia
Windsor Suites Hotel
The Windsor Suites Hotel
The Windsor Suites Philadelphia
The Windsor Suites Hotel Philadelphia

The Windsor Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1198 out of 1909 reviews
Rating 8 - Good. 364 out of 1909 reviews
Rating 6 - Okay. 177 out of 1909 reviews
Rating 4 - Poor. 72 out of 1909 reviews
Rating 2 - Terrible. 98 out of 1909 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Apr 2025

6/10 Okay

Zachary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I recently stayed at the Windsor Suites in Philadelphia. The room itself was nice — I especially enjoyed the view and the balcony. However, there were a few major issues that impacted my stay. Housekeeping didn’t come by until after 6 PM, despite multiple calls to the front desk where I was told they would arrive by 5:30 at the latest. I had an important Zoom meeting and had to take it while housekeeping was cleaning in the background, which was very uncomfortable and unprofessional. When I went to the front desk in person, staff simply brushed me off and told me to wait until 5:30 without offering any real help or solutions. Additionally, valet service was very slow. It took up to 25 minutes to retrieve my car each time, and the valet staff seemed irritated whenever I needed my vehicle, even though I paid $55 per night for in-and-out privileges. I understand staffing issues can happen, but the way these problems were handled left a bad impression. I believe the hotel has a lot of potential, and I would be open to giving it another chance if some of these concerns are addressed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Arlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All very nice. I would recommend this hotel
Stayed 3 nights in Apr 2025

2/10 Terrible

Susan

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely disappointing

First , the plus: The front desk manager Benjamin Jones was very helpful. Now: the minuses, I had reserved a room with a walk in shower, but upon arrival was given a room with the shower over the bathtub, with no safety features. The bathtub was rusty! I called the front desk from the room and at first there was NO answer. Later, someone picked up; I stated my concerns and was told that the type of room I had requested was not available. I had made the reservation at least a month before arrival; it was not a last minute reservation. Since I could not stay there safely, I had to find another hotel on the spot. The room I was allocated should not be utilized until the bath is renovated; the front desk should be staffed at all times. This was not a midnight arrival; it was at 4:00 p.m.
Stayed 4 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Melinda

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and location is convenient and walking distance to everything.The only thing I don’t like is the $55 charge for parking.This was not told upon arrival.I was told my ticket would be validated by the front desk which made it seem like there’s no charge if you were a guest at the hotel. I think this info should be made clear upon check-in.
Stayed 1 night in Apr 2025

10/10 Excellent

Amelia

Stayed 2 nights in Feb 2025

8/10 Good

Jennifer, West Chester

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The tv didn’t work Also heat was turned off
Stayed 1 night in Apr 2025

10/10 Excellent

Stephenie g

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in we were greeted by Benjamin and Catherine, they both were so friendly and extremely helpful!! They were explaining why everything was closed so early (because it was Sunday) but they recommended the Pub at the hotel and we were able to have a few drinks!! Excellent customer service!!! Loved our room and the special lounge we had access to!
Stayed 2 nights in Apr 2025

10/10 Excellent

Tekia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2025

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The daytime staff were excellent, a friendly welcome and early check in much appreciated. Room was comfortable. Irish pub staff - LOVELY! But the laundry situation - I couldn’t find any information about it so I went to ask. I was told there were facilities on every floor - not true but I found some on the 12th floor. I spent ages trying to download the app to make payment only for it not to work. After trying many times, I went to the phone by the elevator and rang for guest services - no one answered, I was waiting for several minutes, so I gave up and went back down to reception. A member of staff then told me that the app doesn’t work with non-US phones and that I needed to buy a special card to load money onto. She said this required my physical bank card rather than my phone (not true - I discovered) but I went back to my room to get it… eventually I found this machine (it was in the mailroom and not signposted!) And I paid $5 for the card. So I tried to use it with the washing machine - oh no, the actual card is $5, I was supposed to add money to it. So I went back. A $10 minimum! (I made sure I did two washes before I checked out!) All very frustrating. Some suggestions: 1) change to a different payment system that doesn’t punish international travellers with a $15 minimum spend on laundry 2) make sure the evening staff are trained to explain the laundry situation accurately 3) answer the phones 4) give info about the laundry through the qr code in the room
Stayed 3 nights in Apr 2025

6/10 Okay

Deth

Disliked: Property conditions & facilities

Stay for Location

Free coffee at the lobby. Incidentals fee $250 refund in five business day. The a/c make noises. No free bottle water. Great location.
Stayed 1 night in Apr 2025

10/10 Excellent

Nadiezhda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect, the staff, the room, the location, the amenities. We really enjoyed our stay. Totally worth it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the third time I have stayed at The Windsor, and I am quickly becoming a loyal guest. The staff is so incredibly warm and friendly and willing to help you; I cannot stress that enough. It’s located in a beautiful area and easily within walking distance of many attractions. And the Irish pub-Con Murphy’s-attached to the hotel-fun, easygoing atmosphere and the burger was delicious!! I don’t have anything negative to say and would highly recommend it!
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
The staff was very friendly. The location is amazing. I was unable to get a good rest as the bed was super firm and the pillows were simply a sack of cotton balls is what it felt like. I checked out early due to not being able to get decent rest. Some of the towels in the bathroom were stained upon my arrival.
Stayed 2 nights in Apr 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Nakiya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2025

10/10 Excellent

Vidarshana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Barbara

Stayed 2 nights in Apr 2025

8/10 Good

Ashley

Liked: Staff & service
Stayed 1 night in Apr 2025

8/10 Good

Julie Mae

Traveled with group
Liked: Staff & service
Our room got upgraded to suite.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

2/10 Terrible

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

False advertisement

My husband, 4 year old son and 1 year twins and I shared a suit. We were supposed to have w queen beds and had 2 full instead. First, we were bombarded by the mandatory valet service. We were rushed to hand over our keys and exit our vehicles. So anytime we needed something from our car, we would have to wait forever. Front desks service was wonderful, the only positive thing about this place. From the way the lobby operated, ie security, bell service and elevator escorts...i thought for sure our rooms were going to be nice. I was very wrong. The suite looked nothing like the pictures advertised. The kitchen was awful, cabinet doors were broken, drawers wouldnt close, the fridge couldnt be shut properly bc it was jammed in with the countertop. The fridge was rusted on the sides and on top, the coffee area had coffee grounds and sugar everywhere from the previous patrons. All the light fixtures were covered in a layer of dust, the floors and baseboards were disgusting! My babies kept finding things on the floor, it was obvious it wasnt vacummed or mopped. All my children are sick now and im certain its from crawling around on those dirty floors. The bathroom was outdated and small, the bathtub was all damaged and worn out on the bottom. I wouldnt dare put my children in it. There were 3 closets that are completely unnecessary. The hotel could add that space to their tiny bathrooms. The suite smelled like old moth balls and the remote to the common area didnt work half the time
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Stayed 1 night in Apr 2025

8/10 Good

B

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The price of the incidental fee is definitely a drawback.
Stayed 1 night in Apr 2025