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Essence Hotel - Phnom Penh

4.5 star property

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Photo gallery for Essence Hotel - Phnom Penh

Poolside bar
Outdoor dining
Reception
Front of property - evening/night
Signature Apartment, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Breakfast included
  • Room service
  • Parking included

Explore the area

Map
No. 222, St. 200, Sangkat Boeung Raing, Khan Duan Penh, Phnom Penh
  • Central Market
    ‪4 min walk‬
  • Riverside
    ‪5 min walk‬
  • Phnom Penh Night Market
    ‪10 min walk‬
  • Phnom Penh (PNH-Phnom Penh Intl.)
    ‪25 min drive‬

Room options

View all photos for Signature Apartment, 1 Bedroom

Signature Apartment, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Signature Apartment, 1 Bedroom

  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Triple Room

Signature Triple Room | Premium bedding, minibar, in-room safe, individually decorated

Signature Triple Room

  • 431 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Signature Apartment, 2 Bedrooms

Premium bedding, minibar, in-room safe, individually decorated

Signature Apartment, 2 Bedrooms

  • 861 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Signature Double Room

Signature Double Room | Premium bedding, minibar, in-room safe, individually decorated

Signature Double Room

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Double Room, 1 Bedroom

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Essence Studio

Essence Studio | Living area | Flat-screen TV, fireplace

Essence Studio

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Twin Room

Signature Twin Room | Premium bedding, minibar, in-room safe, individually decorated

Signature Twin Room

  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Essence Hotel - Phnom Penh

4.5-star hotel in Phnom Penh City Centre
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Essence Hotel - Phnom Penh offers 78 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

This Phnom Penh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Essence Hotel - Phnom Penh features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 4.5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a library, a terrace, and barbecue grills. Limited complimentary onsite parking is available on a first-come, first-served basis.

Essence Hotel - Phnom Penh has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10 AM.
Essence Hotel - Phnom Penh has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Essence Hotel Apartments Phnom Penh
Essence Phnom Penh
Essence Hotel-Phnom Penh Hotel Phnom Penh
Essence Hotel-Phnom Penh Hotel
Essence Hotel-Phnom Penh Phnom Penh
Essence Hotel Phnom Penh
Essence Phnom Penh Phnom Penh
Essence Hotel - Phnom Penh Hotel
Essence Hotel - Phnom Penh Phnom Penh
Essence Hotel - Phnom Penh Hotel Phnom Penh

Essence Hotel - Phnom Penh Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 87 out of 259 reviews
Rating 8 - Good. 99 out of 259 reviews
Rating 6 - Okay. 41 out of 259 reviews
Rating 4 - Poor. 18 out of 259 reviews
Rating 2 - Terrible. 14 out of 259 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but some issues
It is a nice well maintained modern hotel. Some staff issues - on checkin they could not trace my booking. After 10 minutes I was given a key but the room had not been made up. I waited a further 10 minutes and got another room. Took a shower went out but noticed air con not working when I returned. Engineer was useless. I moved room again and this time no problems. Nice room, breakfast is good. They may have lost regular / trained staff due to COVID!
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities
Stayed 9 nights in Jan 2020

6/10 Okay

MOHAMMED

Traveled with group
Disliked: Property conditions & facilities
It was good to stay over there
Stayed 1 night in Jan 2020

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Satisfied
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Zainai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel
A centrally located Hotel. The features in the hotel, such as a proper hook to air towel etc.
Stayed 2 nights in Dec 2019

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Andrea

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
hotel ok, Hotels.com app never ever!
Due to my frequent travels, I usually use apps that allow me to earn points on my frequent flyer airline cards. This time I chose to use hotels.com because it was cheaper than on other websites. Online booking went smooth and all was ok. The third and last day we decided to stay one more night and extended and paid (50$) trough the app the stay. Yet once back in the hotel, after dinner, we have been told there is no availability and there is no room for us. There was also no possibility to cancel the booking as in the meanwhile midnight passed. Being late in the night, in Cambodia, we accepted to be upgraded to the hotel in front of us. Once packed and arrived, the “upgrade” room had nothing to do with what we have booked, the guesthouse hadn’t facilities we paid for, curtains were broken, the fridge empty, no swimming pool etc. all this isn’t of course terrible, it was even an ok place, but not for 50$. I checked their rates online and those rooms were sold for 20$! I got in touch via chat with hotels.com assistant who sweared these things never happen and wrote me to wait online while he would call the hotel. He did so, but in those 20mim the connection went lost and we had to start from the very beginning: another assistant, the same procedure, details, names, codes, he calls again the hotel, he the hotel calls the manager, the assistant calls the hotel back, the receptionist calls the manager back ... after another 45 minutes in which we have be
Stayed 2 nights in Dec 2019

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short stay
In general the hotel is good. Its location is okay. It is within walkable distance to the main Palace of the city (City Center). At the same time there is nothing really near the hotel (no shops, restaurants, clubs or massage salons). Hotel’s front desk staff was super sweet and helpful. I took a taxi from the airport to the hotel and I payed $18 for that ride. When I told that to the front desk guy he was shocked and suggested ordering a taxi for me back to the airport for $13. The next day the taxi arrived in time and I had no issues with checking-out at all. My room was pretty simply designed, but good looking. The bed was big and comfortable. The bathroom was tiny, but the shower was big enough and comfortable. The bathroom amenities were okay. Wi-Fi was fast. The additional plus for the hotel was there were free drinks inside of the refrigerator (Coke, Sprite, water and beer).
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Had a problem with the first room, where we found quite a few cockroaches. Staff was excellent and had us moved immediately to a newly renovated room. Though we didn’t have hot water, the room itself was clean and comfortable. The hotel was ok. Would have expected more for the price.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

4/10 Poor

MaciejW, Sierra Vista AZ USA

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways and rooms looked old and worn out. Stale smell of cigarettes throughout. Cleanliness was spotty, fair at best. On one day, breakfast was not ready at 6 30 with about 20 guests waiting. On the other day, most of breakfast items were gone by 9 30. Towels with brown spots and well torn. Although NOT requested, given room with connecting door and being subjected to a crying baby 24 hrs a day. Downgraded to a 2 twin beds and, reluctantly, given US 30 voucher (after difficult "negotiations"). No AC in common areas. The main lift used all the time by hotel personnel. Wooden lounge chairs at the pool have no soft cushioning so it's nearly impossible to lay down for more than 5 minutes. This is not a 4 star property, 2 maybe. The hotel management, it seems, aims at making profit at the cost of it's guests.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
bad, rundown and smelly hotel.
The hotel has a good ranking on most hotel booking sites but dont tanke that as insurance for it beeing nice. The hotel is run down with disgusting floor carpets in the rooms which look like they havent been cleaned for the last decade. Also, there is a funny smell thru out the rooms and hotel as if someone were smoking inside the ac-system. At the price they quote, you can get a way, way better hotel in PP. Dont book this.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
the main entrance is a staircase. I've booked the hotel to ensure we have good access for my mom with knee issue, turns out there is a huge staircase to climb every time we enter / leave the hotel. We later then discovered there is a very small lift at the carpark, the entrance to carpark was extremely steep for wheelchair too, moreover the staff never assisted us, or inform us about the availability of the lift.
Stayed 2 nights in Jun 2019

8/10 Good

Helen, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stay and convenient location
Booked this hotel at last minute because the original hotel booked was closed when I arrived. Location was quite ok except not many food options close by. Good to have a supermarket nearby though. Can easily use grab tuk tuk to attractions (central market, Russian Market, Royal Palace, Riverside, aeon mall, etc). Had dinner twice on the 13th floor, and the food was quite good. Reasonable prices too. Breakfast was decent, with some hot dishes, porridge, noodles soup and made to order eggs. Other than wifi unstable at times and missing some towels after each day housekeeping, overall stay was good.
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveler

Stayed 1 night in Aug 2019

8/10 Good

Neil

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good here is excellent. The Moon Pizza on the rooftop is outstanding and should not be missed. A range of meals not just pizza.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Manami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money in Phnom Penh
The hotel is quite simple. Room is spacious and good value for the money in Phnom Penh. Breakfast buffet is pretty good with some choices. The room is clean and nice, except for some reasons, the bed sheets have several holes. The sheets was clean and nice, but just big holes in it. The area is not in the center of the city, but Phnom Penh offers very cheap Tuk Tuk, so everything is quite close distance. There is a foreign market within walking distance.
Stayed 4 nights in May 2019

10/10 Excellent

Keni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place iss very convenient because there are a lot of 24-7 convince stores around the hotel. Also the staffs are nice. The breakfast was also good.
Stayed 1 night in Jul 2019

2/10 Terrible

Keni

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service!!!
The staff at the hotel was amazing! They prepared breakfast for our early morning bike ride at 4:40 am, booked our bus tickets for us and printed them out, gave us a free ride to the bus station, took our phone and connected it to the wi-fi! Exceptional service! Very friendly, and welcoming! The free massages were amazing! Highly, recommend this hotel! The room was very comfortable with 2 giant tubs in the room!
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, we were upgraded to a VIP room which was a nice touch. Room was large, spacious and clean. Amenities provided were excellent. Rooftop pool was fantastic and in house restaurant provided a very decent pizza with good service! Will stay again!
Stayed 1 night in Jun 2019