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HM Grand Central Hotel

4.0 star property

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Photo gallery for HM Grand Central Hotel

Outdoor pool
Fitness facility
Exterior
Outdoor banquet area
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking included

Explore the area

Map
#42, Street 208, Village II, Sangkat Boeung Reang, Khan Daun Penh, Phnom Penh
  • Royal Palace
    ‪10 min walk‬
  • Central Market
    ‪12 min walk‬
  • NagaWorld Casino
    ‪2 min drive‬
  • Phnom Penh (PNH-Phnom Penh Intl.)
    ‪27 min drive‬

Room options

View all photos for Premier Double Room, 1 King Bed, City View

Premier Double Room, 1 King Bed, City View | City view

Premier Double Room, 1 King Bed, City View

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | City view

Deluxe Double Room

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | City view

Deluxe Twin Room

  • 237 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Twin Room, 1 Bedroom, City View

Premier Twin Room, 1 Bedroom, City View | City view

Premier Twin Room, 1 Bedroom, City View

  • 291 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Room, 1 Bedroom, City View

Family Room, 1 Bedroom, City View | City view

Family Room, 1 Bedroom, City View

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Grand Suite, 1 King Bed, City View

Grand Suite, 1 King Bed, City View | City view

Grand Suite, 1 King Bed, City View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Single Room, 1 Queen Bed

Superior Single Room, 1 Queen Bed | City view

Superior Single Room, 1 Queen Bed

  • 194 sq ft
  • City view
  • Sleeps 1
  • 1 Queen Bed

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About this property

HM Grand Central Hotel

4-star hotel in Phnom Penh City Centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 87 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, flat-screen TVs come with satellite channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.
HM Grand Central Hotel offers 87 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Phnom Penh hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include Thai massages and massages.
In addition to an outdoor pool, HM Grand Central Hotel provides a sauna and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a rooftop terrace, spa services, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

HM Grand Central Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.
HM Grand Central Hotel has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 11 for adults and USD 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Picnic area
  • Rooftop terrace

Spa

  • Couples treatment rooms
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Elevator (31 inch wide door)
  • Tile flooring in room
  • Visual fire alarm

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between midnight and noon
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 11 for adults and USD 6 for children
  • Airport shuttle fee: USD 15 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between midnight and noon
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

HM Grand Central Hotel Phnom Penh
HM Grand Central Phnom Penh
HM Grand Central
HM Grand Central Hotel Hotel
HM Grand Central Hotel Phnom Penh
HM Grand Central Hotel Hotel Phnom Penh

HM Grand Central Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 135 reviews
Rating 8 - Good. 49 out of 135 reviews
Rating 6 - Okay. 13 out of 135 reviews
Rating 4 - Poor. 4 out of 135 reviews
Rating 2 - Terrible. 5 out of 135 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very friendly helpful staff. Great location. Would recommend
Stayed 2 nights in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
I did message hotel about arranging a pick up , no one got back to me.
Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sky bar is beautiful and offers good value on food/drinks. It’s a good place to work and is open until 11pm. It is the same atmosphere you would expect at a high end restaurant. The laundry service offered is very convenient. The room is very nice with a very good air conditioning system. The gym offers dumbbells up to 10kg which are quite light, but there are cable machines which still allow you to get in a good workout. It is also very well connected to the city with tuk tuks available to get you to the key tourist attractions quickly. Hotel staff are extremely friendly and helpful.
Stayed 3 nights in Jul 2024

8/10 Good

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good area, a short tuk tuk ride away from the key points in Phnom Pehn.
Stayed 2 nights in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
In general, the facilities are reasonable and room are clean. However, hotel not flexible for even extension of 0.5 hr on check out time and staff seem to constantly change her position. This is the only hotel that I ever encountered such strict restriction
Stayed 2 nights in Dec 2023

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Kevin P.

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. Room was spacious and clean. Staff were excellent. Area was safe and quiet. Nice pool area and gym was spacious but needed some maintenance and a/C. Many steps up to hotel front door could be an issue for some people. It's walkable to the markets and royal palace but only a cheap tuktuk ride otherwise. I highly recommend this hotel. I would have no hesitation to return here.
Stayed 1 night in Aug 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money hotel in convenient location. Walkable to the royal palace and the shopping markets. Nice spacious room with all the amenities in great order. Nice pool area. Great friendly helpful staff. I would have no hesitation in returning to this hotel.
Stayed 2 nights in Aug 2023

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Everything was fine. There was nothing particularly special or extraordinary about the property. I was a little upset that after a stay of 13 or 14 nights in this hotel they refused to allow my wife to check out 30 minutes late the morning following my departure. Their breakfast buffet was average and I thought it was a little overpriced. Nice restaurants in the area charge less and have a much better selection.
Stayed 13 nights in Aug 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, with nice pool. Roms clean and comfy. Close to most places.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mengkheang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good staff. Not far from riverside. Have stayed there twice.
Stayed 3 nights in Jun 2023

10/10 Excellent

Tonu

Stayed 4 nights in Jun 2023

4/10 Poor

john

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Wi-Fi didn’t work during the entire stay. Bathroom flooded because shower drain didn’t work very well. They sure said that breakfast buffet started at 6:30 and when I got there at 6:30 there was virtually no food and what was there was cold. the van they arranged for me to go to see siem reap was jampacked with very disappointing seats, and barely any air conditioning at all. I canceled the return trip and took the M bus.

2/10 Terrible

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No safe, no WiFi, ID must be held in reception
I stay in hotel more than 6 months of the year. I’ve been to thousands of hotels. I rarely leave reviews but felt compelled due to the poor experience I had Firstly, upon check in the hotel had faulty WiFi, no connection at all, and it would be that way for my entire 5 day stay - crucial issue for most people but luckily I had a mobile hotspot connection The second issue is I brought a guest one of the days - the hotel make your guests deposit their ID/passport - a scan and signature from me the room holder, is not enough, they’ll force you to leave physical ID in reception until you leave - this is a ridiculous policy holding guests ID for ransom The third issue is the safety deposit box is faulty, it has limescale within the battery unit. Which means sometimes it randomly powers off and you cannot get your belongings. Despite leaving a cash deposit on check in, you cannot bill breakfast to your room. You have to bring physical cash every morning to have breakfast. One of the days the safe was faulty and my money and wallet was locked inside the safe. I went to breakfast and explained the issue to them and they refused to let me bill breakfast to my room or pay by Apple Pay This hotel has bad service - all of the staff are rude, I know it’s a cheap hotel but kindness and good service costs nothing If you need WiFi, or a safe in your room, or you don’t want to surrender your guests ID as collateral (despite then having card and prepaid deposit) then avoid
Stayed 5 nights in May 2023

10/10 Excellent

Thon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it a lot cuz they are good people!!
Stayed 17 nights in May 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to most places. Excellent staff, keen to help. Transport always available
Stayed 21 nights in Mar 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Great breakfast. Many useful amenities
Stayed 2 nights in Apr 2023

8/10 Good

Ollie

Liked: Property conditions & facilities, room comfort
Nearly great.
Overall we were pleased with our stay, nice rooftop pool, modern rooms, and huge bed! The gym has plenty of equipment, and the location is good. Only downside for us was that our room wasn’t cleaned properly and used tissues were left from previous occupants, we requested for these to be removed (which they were eventually), but the service was a little poor with no apology and no acknowledgment of this being a hygiene issue. Would have liked our request to have been taken more seriously, especially off the back of the Covid-19 pandemic.
Stayed 3 nights in Mar 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city hotel.
Good city hotel. Short tuk tuk ride from royal palace end river. Ideal for a short stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Douglas, Ballston Spa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. The staff is excellent, the pool is nice and the area is very walkable.
Stayed 12 nights in Feb 2023

4/10 Poor

julian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service way below standard
This was the fourth time staying here as each of the previous stays were good. However this will be the last time we stay there due to unsatisfactory service. In particular, the nightshift male front desk cover. He was particularly rude to my partner. He asked her for ID which was unwarranted, knowing full well I did not understand what he was questioning about. He was clearly not asking other guests the same. On a second occasion he was reluctant to say the least, to help with a problem with our keycard to the room. He claimed it was expired even though he had just watched me use it to gain lift access. In addition many, but not all, of the staff seemed uninterested in helping out with simple requests. This was disappointing as on previous visits that was not the case.
Stayed 6 nights in Feb 2023