We've been here for months and never had an issue that wasn't addressed, hot water is excellent in our room, AC is also excellent, we didn't have any issues with anything really... Neighbors are pretty quiet, front desk manager is really nice and ready to work with, its inexpensive and I sleep like a baby here. I think that some reviews are really harsh and over the top because I've been on 3 different rooms here and if something was needed, Gigi makes sure to take care of it right away.