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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Lobby
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed) | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Outdoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Housekeeping
  • Breakfast included
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Phoenix Mountains Preserve
    6 min drive
  • Dilla Libre 1 Gourmet Street Food
    8 min walk
  • 19th Avenue/ Dunlap Station
    7 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    16 min drive

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western InnSuites Phoenix Hotel & Suites

Hotel in Camelback East
An outdoor pool, a fitness center, and a spa tub are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and laundry facilities.
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Best Western InnSuites Phoenix Hotel & Suites provides a spa tub and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and limo/town car service. Guests can enjoy a complimentary breakfast each morning. This Phoenix hotel also offers a vending machine, multilingual staff, and concierge services. Complimentary self parking is available on site.

Best Western InnSuites Phoenix Hotel & Suites has designated areas for smoking.

A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 483 out of 1009 reviews" "
Rating 8 - Good. 299 out of 1009 reviews" "
Rating 6 - Okay. 129 out of 1009 reviews" "
Rating 4 - Poor. 56 out of 1009 reviews" "
Rating 2 - Terrible. 42 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynda

Stayed 3 nights in Aug 2024

8/10 Good

Chansak

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and well equipped room.
Stayed 1 night in Sep 2024

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Very clean and contemporary lobby and room. Comfortable beds, nice shower. Nice breakfast included. We did not have a chance to use the pool or jacuzzi but we’re happy they had them. Would definitely stay there again.
Stayed 2 nights in Sep 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

James

Disliked: Staff & service
Stayed 5 nights in Sep 2024

6/10 Okay

Wonkyun

Stayed 1 night in Sep 2024

10/10 Excellent

Isac

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a business trip and when checking in they informed us that they didn’t have WiFi. We wanted a refund as we can’t work from our room without WiFi.
Stayed 2 nights in Sep 2024

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for temp place when moved
The room was a standard room. One of beds was kind of collapsed a bit and the room Wi-Fi was out, other than that it’s a good place priced fairly.
Stayed 1 night in Sep 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Nisheeth

Disliked: Staff & service, amenities, property conditions & facilities
Receptionist (an African American lady, don’t remember the name) was frowny faced, not happy I interrupted her lounging on the couch to be checked in. Got a room next to housekeeping supplies room, non stop banging of door and rolling of carts since 5 am. That in addition to coyotes howling, didn’t get much sleep. Breakfast was ok. Won’t stay again.
Stayed 1 night in Sep 2024

6/10 Okay

Clifford

Stayed 3 nights in Aug 2024

8/10 Good

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This does the trick but a little upkeep in the bathroom of the room we stayed in would be helpful.
Stayed 2 nights in Sep 2024

6/10 Okay

Jeffrey

Stayed 2 nights in Sep 2024

10/10 Excellent

Raul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Lauren

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was terrible. Coffee machine not working. Food options empty. Room bathroom very small. Ice machine not operable. Staff was pleasant, though.
Stayed 2 nights in Aug 2024

10/10 Excellent

Edward

Stayed 1 night in Sep 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing
Stayed 5 nights in Sep 2024

2/10 Terrible

Tim

Stayed 1 night in Sep 2024

4/10 Poor

Perry Lee

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The shower was disgusting and looked moldy.
Stayed 1 night in Aug 2024

10/10 Excellent

Virginia

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Susan

Traveled with partner
Disliked: Property conditions & facilities
We have stayed at this hotel before, and found it to be a good value. We were rather disappointed this time. There was no coffee available over the weekend, and the complimentary breakfast was paltry - they ran out of everything before 8am, and didn't replenish it. The pool was decent, although the towels provided were kind of a joke. The entire facility could use some TLC. I'll think twice before I stay here again.
Stayed 4 nights in Sep 2024

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Maybe I caught them on a bad week. The reviews you're seeing about no wi-fi in the rooms are accurate as of 9/5/24, and cell reception there is poor, so even turning your phone into a hotspot may not work. One of the hotel staff assured me that problem is going to be resolved within a week. The other thing that I frankly have never seen anywhere was that the breakfast setup -- which was actually well above average on my first morning -- had NO coffee or juice to drink (other than cranberry juice) for two consecutive days. The only choices were cranberry juice (does ANYONE like cranberry juice?) or water. Disappointing. Finding anyone at the front desk was a hit or miss proposition. And the reason I know that is because I had to go back to the desk THREE times in four days to get my room key reset. I'm very careful not to store the key/card near my cell phone, so the failure was not mine. I will look elsewhere next time. Which is too bad, because it's a superb location -- easy in, easy out, close to major highways, the neighborhood seemed OK, VERY comfortable bed and pillows, and the property was quiet at night. Generally speaking, I've had decent stays at Best Westerns (I work for a non-profit and am always seeking moderately priced locations); perhaps I just caught this particular one on a bad week. But if you need wi-fi in your room, MAKE SURE TO CALL AHEAD and see if they have resolved that problem.
Stayed 4 nights in Sep 2024

10/10 Excellent

Mirene

Stayed 4 nights in Aug 2024