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Best Western Plus Surprise-Phoenix NW

3.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Premium bedding, pillowtop beds, desk, laptop workspace
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Hot Tub
  • Laundry

Explore the area

Map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Surprise Stadium
    ‪4 min drive‬
  • Peoria Sports Complex
    ‪12 min drive‬
  • Luke Air Force Base
    ‪14 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(59 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(29 reviews)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Comfort Inn & Suites Surprise Near Sun City West

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1003)
$106 nightly
The price is $106 total
includes taxes & fees
Comfort Inn & Suites Surprise Near Sun City West

About this property

Best Western Plus Surprise-Phoenix NW

3.5-star Surprise hotel close to Surprise Stadium
Along with an outdoor pool, this smoke-free hotel has a fitness center and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Best Western Plus Surprise-Phoenix NW provides a hot tub and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities at this 3.5-star property consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. For a surcharge, an area shuttle within 35 mi is available to guests. This eco-certified hotel also offers multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

Best Western Plus Surprise-Phoenix NW is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 513 out of 1005 reviews
Rating 8 - Good. 298 out of 1005 reviews
Rating 6 - Okay. 105 out of 1005 reviews
Rating 4 - Poor. 48 out of 1005 reviews
Rating 2 - Terrible. 41 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brandi

Stayed 2 nights in Apr 2025

2/10 Terrible

Craig

Thin floors and noisy. Sounded like a heard of elephants having a party upstairs.
Stayed 4 nights in Apr 2025

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my go to when I come visit AZ!
Stayed 1 night in Apr 2025

8/10 Good

Travis

Traveled with pets, Traveled with family
Everything was fine
Stayed 2 nights in Apr 2025

6/10 Okay

Sharise

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2025

2/10 Terrible

James

Stayed 1 night in Mar 2025

2/10 Terrible

James

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Waste of time

Both nights of our stay super loud people above us banging and making lots of noise. 2nd night did inform front desk as they gave you sign a small contract about no noise after 10pm. Woke up all morning of checkout asked for one extra hour as we were tired from all the noise and was informed it would be $40. She said it’s in terms and agreements stayed here many times never been charged. They don’t enforce to noise agreement just the agreement for me too pay more money. They lost my business. I travel here every other week generally for business. Have canceled all upcoming stays and let family and friends know as well.
Stayed 2 nights in Mar 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in late and the staff was amazing she helped me make sure the room was at close entry room was beautiful
Stayed 1 night in Mar 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience- close to everything. We’ll be back!
Stayed 3 nights in Mar 2025

8/10 Good

Robert James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2025

10/10 Excellent

Janice, Smithville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here in 2022. Had a great room, fresh and clean. Booked another 7 days in 2023, if I have my dates correct, Reservations were cancelled due to hotel fire. This year we booked 7 days and realized we were coming in a day early, so added another day for a total of 8. We were excited to be back. However, when we walked into our room, we felt let down and very disappointed. Maybe a good way to describe the room is it was more tired looking like an older hotel. I know someone has to have it, but our view out our window for 8 days was of the roof. Looking forward to coming to Surprise next year.
Stayed 7 nights in Mar 2025

10/10 Excellent

Gary P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the best breakfast possible: 6:30 am - 9:30 am. Parking was easy, and close to many attractions and dining. Highly recommend this hotel.....
Stayed 3 nights in Mar 2025

8/10 Good

bryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Marie

Traveled with family

Family visit

Going to visit elderly parent
Stayed 3 nights in Feb 2025

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property was great for food options and ease of getting to and from the locations we were visiting. The staff was always friendly and accommodating to most requests.
Stayed 3 nights in Mar 2025

8/10 Good

Curtis Dean, Ft. Collins

Stayed 3 nights in Mar 2025

4/10 Poor

Laurence

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed. Room carpet was visibly dirty and not vacuumed when we arrived. They want us to another room which was in similar condition. We stayed 3 nights and never had our room serviced despite specifically asking for service. Will not stay again or recommend to anyone else.
Stayed 3 nights in Mar 2025

8/10 Good

Janice, Smithville

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I have only been here a few hours, so cannot give a full review yet. However, we were here possibly 3 years ago before they had a fire. The room we had on the first floor was much nicer than the same type of room we have on the 2nd floor. For the price we are disappointed,
Stayed 1 night in Mar 2025

4/10 Poor

Kara

Traveled with family
Disliked: Cleanliness
Needs a deep clean. Garbages need to be more available on every floor.
Stayed 5 nights in Feb 2025

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is adjacent to a frequently used railroad track and was awaken twice during the night by train whistles
Stayed 1 night in Mar 2025

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Susan

Disliked: Staff & service

7 day stay

The hotel was very busy over weekend. Had to wait for our room to be cleaned before we could check in. They didn’t have time to service our room. We had to remove our trash and dirty towels and request clean towels from front desk 3 days in a row until crowd left. Room next to us was noisy. They kept telling us they were short handed for room service employees. The last 3 days was better service. Staff was polite, just not enough on duty.
Stayed 7 nights in Feb 2025

8/10 Good

ELIZABETH

Stayed 3 nights in Feb 2025