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Best Western Plus Surprise-Phoenix NW

3.5 star property
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Photo gallery for Best Western Plus Surprise-Phoenix NW

Outdoor pool
Lobby
Meeting facility
Fitness facility
Premium bedding, pillowtop beds, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Hot Tub
  • Laundry
  • Gym
$117
includes taxes & fees
Sep 15 - Sep 16

Explore the area

View in a map
13337 W Grand Avenue, Surprise, AZ, 85374
  • Surprise Stadium
    ‪4 min drive‬
  • Peoria Sports Complex
    ‪12 min drive‬
  • Luke Air Force Base
    ‪14 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(59 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed) | Premium bedding, pillowtop beds, desk, laptop workspace

Suite, 1 Queen Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Comfort Inn & Suites Surprise Near Sun City West

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,001 reviews
Comfort Inn & Suites Surprise Near Sun City West

About this property

Best Western Plus Surprise-Phoenix NW

3.5-star Surprise hotel close to Surprise Stadium
Along with an outdoor pool, this smoke-free hotel has a fitness center and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Plus Surprise-Phoenix NW offers 86 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Best Western Plus Surprise-Phoenix NW provides a hot tub and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities at this 3.5-star property consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. For a surcharge, an area shuttle within 35 mi is available to guests. This eco-certified hotel also offers multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site.

Best Western Plus Surprise-Phoenix NW is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge) up to 35 mi
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Surprise
Comfort Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise Peoria
Comfort Surprise Peoria
Best Plus Surprise Phoenix Nw
Comfort Inn Suites Surprise Phoenix NW
Best Western Plus Surprise-Phoenix NW Hotel
Best Western Plus Surprise-Phoenix NW Surprise
Best Western Plus Surprise-Phoenix NW Hotel Surprise

Best Western Plus Surprise-Phoenix NW Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 526 out of 1003 reviews
Rating 8 - Good. 284 out of 1003 reviews
Rating 6 - Okay. 102 out of 1003 reviews
Rating 4 - Poor. 48 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean
Stayed 1 night in Jun 2025

10/10 Excellent

Arlen, Honolulu

Liked: Cleanliness, amenities, property conditions & facilities
It was very clean and staff was very friendly.
Stayed 3 nights in Jun 2025

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and accommodating to our travel needs.
Stayed 1 night in May 2025

8/10 Good

Rob

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Benjamin

Stayed 7 nights in May 2025

10/10 Excellent

Tara

Stayed 1 night in May 2025

8/10 Good

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly/helpful staff, quiet location and clean room.
Stayed 8 nights in May 2025

10/10 Excellent

Carol Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second time I stayed there. Enjoyed the stay.

Stayed 6 nights in May 2025

10/10 Excellent

Susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique per say... but served my needs at a good rate.
Stayed 1 night in May 2025

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Good service overall price not so much!
Stayed 2 nights in Feb 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Friendly staff. Good breakfast
Stayed 4 nights in Apr 2025

10/10 Excellent

George, Monticello

Stayed 1 night in Apr 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Julia

Stayed 3 nights in Apr 2025

10/10 Excellent

Krishia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and very clean
Stayed 1 night in Apr 2025

8/10 Good

Mark F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice place, nice location

good place to stay. my only issue, surprisingly, was with the EV chargers. the night woman gave me instructions, but her instructions were wrong. when I tried to "correct" her, she was not interested at all. suggestion: but the EV charging instructions on a sign!
Stayed 1 night in Apr 2025

8/10 Good

Melvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and location. Staff was great.
Stayed 4 nights in Apr 2025

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, breakfast, near shopping, comfortable bed.
Stayed 2 nights in Apr 2025

10/10 Excellent

Trinidad

Stayed 2 nights in Apr 2025

6/10 Okay

Sarah

Traveled with family
Stayed 3 nights in Apr 2025

10/10 Excellent

Stacie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Chandphane, Wichita Falls

Stayed 3 nights in Apr 2025

8/10 Good

Adrienne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place for one night in Surprise and Best Western fit the bill. Nicole checked is in efficiently and we were settled in our room within 15 minutes. The hot tub pool area is convenient…. not very busy the evening we were there.
Stayed 1 night in Apr 2025

10/10 Excellent

Isabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. My experience with Expedia was not. There are extra fees and price is higher because of Expedia's fees
Stayed 1 night in Apr 2025

2/10 Terrible

Brandi

Stayed 2 nights in Apr 2025