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Crowne Plaza Phoenix Airport - PHX by IHG

3.5 star property

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Photo gallery for Crowne Plaza Phoenix Airport - PHX by IHG

Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
Front of property - evening/night
Meeting facility
Premium bedding, desk, iron/ironing board, rollaway beds
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Parking available

Explore the area

Map
4300 E Washington St, Phoenix, AZ, 85034
  • Phoenix Zoo
    ‪4 min drive‬
  • Arizona State University
    ‪7 min drive‬
  • Phoenix Convention Center
    ‪8 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed with Sofa bed

  • 293 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room

  • 293 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

  • 293 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • 293 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds

  • 293 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

  • 293 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Premium Room, 1 King Bed with Sofa bed

  • 293 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

  • 293 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Comm, Roll Shwr)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 Queen Bed, Accessible (Mobility, Comm, Roll Shwr)

  • 293 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, desk, iron/ironing board, rollaway beds

Junior Suite, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (with Living Area)

Premium bedding, desk, iron/ironing board, rollaway beds

Suite, 1 Bedroom (with Living Area)

  • Sleeps 4
  • 1 King Bed

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About this property

Crowne Plaza Phoenix Airport - PHX by IHG

3.5-star hotel in Camelback East
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Phoenix Airport - PHX by IHG offers 290 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Premium cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Crowne Plaza Phoenix Airport - PHX by IHG provides a hot tub and a fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and 12 meeting rooms. Event facilities measuring 15000 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Onsite parking is available (surcharge), along with a car charging station.

Crowne Plaza Phoenix Airport - PHX by IHG is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
The Post at Crowne Plaza - Onsite restaurant.
The Perch - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle
  • Secured, covered self parking on site (USD 12 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 to 20 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • The Perch
  • The Post at Crowne Plaza

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Piano

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (15,000 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 7 to 20 per person
  • Covered self parking fee: USD 12.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Phoenix Phx Airport
Crowne Plaza Phoenix Phx Airport
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Phx Airport Hotel
Crowne Plaza Phoenix Phx Airport

Crowne Plaza Phoenix Airport - PHX by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 822 out of 1485 reviews
Rating 8 - Good. 294 out of 1485 reviews
Rating 6 - Okay. 196 out of 1485 reviews
Rating 4 - Poor. 97 out of 1485 reviews
Rating 2 - Terrible. 76 out of 1485 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eric orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the standard of hotel I associate with the Hilton.
Stayed 1 night in Mar 2025

4/10 Poor

Robert

Business traveler
Disliked: Staff & service, property conditions & facilities

Disappointed

Parking garage elevator was broke upon entering. Had to schlep 2 bags down 3 stairs to lobby. Night clerk was condescending when hearing my complaint. Hotel tired and should not be able to use Crown Plaza name. Extremely disappointed
Stayed 2 nights in Mar 2025

2/10 Terrible

Kent

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

vanessa

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Bathroom not to the correct standard

I can really late they gave me a room that had a really low sink the bathroom sink was under my knee after checking in I went to let them know that I did not book an handicap room-. The girl first said that I booked it that way chick I did not then started to argue with me involving the maid that this is the standard for all the room I told her so I am the tallest person in Arizona ? This was a joke !!! I am still wondering what happen I showed her the picture she did not care and was very rude and not helpful I slept and let left asap the next morning. This was the wrist hotel I have stayed in Phoenix I will not stay there agai !! This is a 1 start hotel I stayed in many hotel for work I am still chocked with this room
Stayed 1 night in Feb 2025

10/10 Excellent

Douglas

Stayed 1 night in Mar 2025

10/10 Excellent

Isau

Stayed 1 night in Mar 2025

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Michel

Stayed 1 night in Mar 2025

10/10 Excellent

Ethan

Stayed 1 night in Mar 2025

10/10 Excellent

Hongyi

Liked: Cleanliness, staff & service, property conditions & facilities
I like this place. If come again I will stay here.
Stayed 1 night in Feb 2025

8/10 Good

Graham

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not reccommended

It was a terrible stay. I've stayed in many hotels and this one was not good at all. Upon our arrival I was notified that there is a $100 per day incidental hold on my credit card per night. When I entered the room it smelled dirty, the sheets had what looked like oil or some kind of stain on the comforters. They smelled dirty. There was something sprayed all over the sitting chair, furniture had peeling, and floor lamp was broken, large black marks on the wall by the door and the shower head was broke from the wall leaving a hole. I stuffed a wash cloth in the hole. My husband and I were kept awake throughout the first night and woese on the second night kept my husband awake all night. He went downstairs to lodge a complaint with the gentleman at the front desk. The gentelman at the front desk comped the parking fee. I woud not reccomment this htoel to anyone.
Stayed 2 nights in Mar 2025

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Stayed 1 night in Mar 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We Like it, but could use a little Customer BuffUp

Customer Service is "IFFY" at times. Some employees that answer the phones for airport transport are quick to answer before hanging up. Another employee wrote our room Number on the Key card, but we couldn't read it. (Need some practice writing). We landed once on a Friday night, to find the bartender 'by herself.' Slammed by the Spring Baseball fans. We felt bad for her. Our room was missing the luggage rack and the bath/shower spout was stuck. My husband explained it to the front check out. Parking is SAFE, but I wish that customers would get a little discount, instead of the full price per night at $12.00 a day. There is no drinking water, unless you purchase it.? weird for a Phoenix hotel. We like that it is close to the airport and the RAIL system.
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

marc, WEST POINT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very beautiful property with the tentative staff, this is my go to hotel when I need to be close to the airport
Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, amenities
Your front check in staff were great. Friendly, not phony. We would stay there again. Easy to and from airport. And recommend.
Stayed 1 night in Mar 2025

10/10 Excellent

Roxxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Sharman

Business traveler
Disliked: Property conditions & facilities
This property is VERY worn. It smells moldy
Stayed 2 nights in Feb 2025

4/10 Poor

Sarah

Stayed 1 night in Mar 2025

8/10 Good

GREGORY

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Here’s the thing. We had a great stay at this property. The food served in the bar and the ambience there were excellent. The breakfast cooked to order was the best of our weeklong vacation. The convenience of being able to take the Sky Train from the Rental Return Center directly to the hotel was so convenient and cost nothing. The airport shuttle runs 24 hours. All the staff and wait people we’re perfect. The bed was very comfortable. So why not five stars? The property is old and is in need of a general facelift. The public areas are OK but the hallways and our room looked really old. The carpets all need to be replaced. The lighting in general seemed dim. Crown Plaza really should take care of this. as other than This one complaint which is a pretty big one the place and our stay was great.
Stayed 1 night in Mar 2025

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025