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Garner Phoenix Surprise by IHG

2.0 star property

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Photo gallery for Garner Phoenix Surprise by IHG

Desk, blackout drapes, iron/ironing board, rollaway beds
Exterior
Room amenity
Property amenity
Interior

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Pet friendly

Explore the area

Map
12477 West Bell Road, Surprise, AZ, 85374
  • Surprise Stadium
    ‪6 min drive‬
  • Peoria Sports Complex
    ‪10 min drive‬
  • State Farm Stadium
    ‪16 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, Multiple Beds

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower) | Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Garner Phoenix Surprise by IHG

Hotel in Surprise Original Townsite
Along with an indoor pool, this hotel has an outdoor pool and a 24-hour fitness center. Free on-the-go breakfast and free self parking are also provided. Other amenities include WiFi in public areas, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Garner Phoenix Surprise by IHG offers 60 accommodations with coffee/tea makers and hair dryers. 37-inch plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an indoor pool, Garner Phoenix Surprise by IHG provides an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is available for a surcharge. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Onsite self parking is complimentary.
A complimentary on-the-go breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 12 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • In-room safe fee: USD 2.00 per day
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG Hotel
Garner Phoenix Surprise an IHG Hotel
Garner Phoenix Surprise by IHG Surprise
Garner Phoenix Surprise by IHG Hotel Surprise

Garner Phoenix Surprise by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 150 out of 467 reviews
Rating 8 - Good. 111 out of 467 reviews
Rating 6 - Okay. 86 out of 467 reviews
Rating 4 - Poor. 65 out of 467 reviews
Rating 2 - Terrible. 55 out of 467 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Don

Stayed 1 night in Mar 2025

4/10 Poor

Madison

Liked: Cleanliness
Disliked: Property conditions & facilities
Our door did not lock or even shut our entire stay even after noting it to staff
Stayed 3 nights in Mar 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Good Location, Clean, nice breakfast, staff friendly, but need sound defining between the rooms and hallways. Experienced 2 different people extremely loud and could hear arguments from hallway and neighboring room. A bit uncomfortable to experience.
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a quick stay
Hotel was clean, front desk staff helpful, breakfast was pretty limited… bread/eggs/cereal/ juice dispenser was broken when we were there.
Stayed 1 night in Mar 2025

6/10 Okay

Garry

Liked: Cleanliness, staff & service
My stay was ok just to sleep for one night, but it was very basic and for $215 a night I would at least expect a refrigerator and cups in the room.
Stayed 1 night in Mar 2025

8/10 Good

Matthew James, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was quite friendly and helpful
Stayed 3 nights in Mar 2025

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a very quiet neighborhood. Exactly what we were looking for!
Stayed 3 nights in Mar 2025

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walls super thin could hear every word of the conversation in the next room. Even the snoring!!
Stayed 1 night in Mar 2025

8/10 Good

Mikela, Buena Park

Traveled with family
One less so friendly staff constantly wiping down and disinfecting which was a major plus. The receptionist Nel was amazing and helpful.
Stayed 1 night in Mar 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

MARY, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was well trained, courteous and helpful
Stayed 3 nights in Mar 2025

10/10 Excellent

REBECCA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Cynthia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entry way floor was filthy along with bathroom floor . Black drips and scuff marks . They are not staffed well . My husband needed an extra blanket and sheet and this was a hassle for them with little staff . Breakfast was missing a sweet muffin or roll . Orange juice ran out after first day never saw again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Chockdi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Feb 2025

4/10 Poor

Angela

Liked: Staff & service
Disliked: Cleanliness, room comfort
It Sucked
Very over priced, more than I was quoted when I booked. No coffee maker, fridge or microwave in the room. Breakfast, if you could call it that was not acceptable! We left without eating!
Stayed 1 night in Feb 2025

10/10 Excellent

Josean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

James

Everything was fine
Stayed 2 nights in Feb 2025

10/10 Excellent

Andrei

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect service
Stayed 1 night in Feb 2025

10/10 Excellent

DONALD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Highly recommend
Stayed 1 night in Feb 2025

6/10 Okay

Carolyn

Disliked: Staff & service
Breakfast was a half step above YUCK and the trash in the breakfast room was overflowing. It was very warm in the hotel and temp impossible to regulate in the room. No fridge, microwave or even drinking glasses in the room. Guess I should have expected nothing more from an IHG hotel.
Stayed 1 night in Feb 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Feb 2025