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DoubleTree by Hilton Phoenix - Gilbert

4.0 star property

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Photo gallery for DoubleTree by Hilton Phoenix - Gilbert

Meeting facility
2 outdoor pools, open 7:00 AM to 10:00 PM, sun loungers
Meeting facility
Bar (on property)
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Hot Tub

Explore the area

Map
1800 S Santan Village Pkwy, Gilbert, AZ, 85295
  • SanTan Village
    ‪16 min walk‬
  • SanTan Village Marketplace
    ‪17 min walk‬
  • AZ Ice
    ‪3 min drive‬
  • Mesa, AZ (AZA-Phoenix - Mesa Gateway)
    ‪9 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for King bed

Premium bedding, pillowtop beds, in-room safe, desk

King bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Parlor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 Queen Bed (Parlor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed (Parlor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Jetted Tub

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Junior suite two queens non smoking

Junior suite two queens non smoking | Premium bedding, pillowtop beds, in-room safe, desk

Junior suite two queens non smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior suite king

37-inch LCD TV with cable channels, TV, pay movies

Junior suite king

  • Sleeps 4
  • 1 King Bed

View all photos for Two queens

Two queens | Premium bedding, pillowtop beds, in-room safe, desk

Two queens

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior detail

Hyatt Place Gilbert

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, (1002)
The price is $266
per night
$304 total
includes taxes & fees
Mar 8 - Mar 9
Hyatt Place Gilbert

About this property

DoubleTree by Hilton Phoenix - Gilbert

4-star Gilbert hotel close to SanTan Village
This hotel features 2 outdoor pools, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite.
DoubleTree by Hilton Phoenix - Gilbert offers 121 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Gilbert hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

DoubleTree by Hilton Phoenix - Gilbert features 2 outdoor swimming pools, a hot tub, and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

Event facilities measuring 10000 square feet (929 square meters) include a conference center. This Art Deco hotel also offers gift shops/newsstands, coffee/tea in a common area, and concierge services. Complimentary self parking is available on site.

DoubleTree by Hilton Phoenix - Gilbert has designated areas for smoking.

Full breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Brocks - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; USD 15 to 18 for adults and USD 10 to 12 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Brocks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Spa tub
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference center (10,000 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15.00 to 18.00 for adults, and USD 10.00 to 12.00 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Phoenix Gilbert
DoubleTree Hilton Phoenix Gilbert
DoubleTree by Hilton Hotel Phoenix Gilbert
DoubleTree Hilton Phoenix Gil
DoubleTree by Hilton Phoenix Gilbert
DoubleTree by Hilton Hotel Phoenix Gilbert
DoubleTree by Hilton Phoenix - Gilbert Hotel
DoubleTree by Hilton Phoenix - Gilbert Gilbert
DoubleTree by Hilton Phoenix - Gilbert Hotel Gilbert

DoubleTree by Hilton Phoenix - Gilbert Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 418 out of 1001 reviews
Rating 8 - Good. 195 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 128 out of 1001 reviews
Rating 2 - Terrible. 93 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Disliked: Cleanliness
Not pleased with my stay
The hallway carpet on the 4th floor looked as if it had not been vacuumed in days. We were given a handicap accessible room (with hard floors and no bathroom countertops) when we were not handicapped and did not order one, there was no complimentary breakfast like most places offer, and I would have been charged $3.00 for a generic brand bottle of water if I had opened it in my room. Very disappointed!
Stayed 1 night in Nov 2024

6/10 Okay

Iryna, Lincolnwood

Liked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

deon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2024

10/10 Excellent

paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

CHRIS

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Room
So the rooms shown on their website are completely different than the actual room. Our room had zero carpet, no room decoration, no ambiance. The ONLY thing that was good was the bed. Will never stay here again.
Stayed 1 night in Nov 2024

4/10 Poor

Irma

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Joshua, San Tan Valley

Stayed 1 night in Oct 2024

8/10 Good

Andrea

Stayed 1 night in Sep 2024

4/10 Poor

Ryan

Stayed 1 night in Sep 2024

6/10 Okay

Priscilla

Stayed 3 nights in Oct 2024

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was super nice, no carpet which is always a plus. Room service food was delicious. We only stayed one night so we didn’t use the pool but from the looks of it it looks very nice and clean. I will say that at that price should be included.
Stayed 1 night in Oct 2024

10/10 Excellent

Jill

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay
Stayed 2 nights in Oct 2024

8/10 Good

Selinda

Traveled with family
Stayed 1 night in Sep 2024

8/10 Good

Jackelina

Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Stayed 2 nights in Aug 2024

10/10 Excellent

Glorial

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quaint little spot.
Stayed 3 nights in Sep 2024

8/10 Good

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some things can be updated and it took a long time for my deposit to be put back on my card. Room was very spacious though and comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk representative, Joy, was so kind. We requested a quiet room and she fulfilled. When we asked about plastic or wire hangers that we could take to transport our wedding attire, she brought in her own the next day to give us! Also another representative, Ramona, was double duty front desk and in the dining room. She was a wealth of information about the area and provided recommendations and tips. Would highly recommend this property. The pool area was absolutely amazing. Clean and very welcomed after traveling all day.
Stayed 1 night in Sep 2024

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service
First, I am fully taking into account that this is a Double Tree in Gilbert AZ, not a major hotel in a metro center. That said: The front desk staff were on point. Truly great service - if management reads this, give them a raise. The other staff were a mixed bag. We were there for a company meeting and no one knew where the HDMI cable was to attach to the meeting room’s TV. Only at the end of the final day did someone come back to the property who knew where it was. The cleaning staff still hadn’t gotten to my room by about 6PM on the first full day of my stay. So I just swapped some towels with them and said thanks (and gave them a tip - their job is no fun, TIP THEM). The hotel itself was clean, especially the common areas like the lobby, grill / bar and workout room. The hotel undergoing remodeling and it needs it. There are some very noticeable (large) patches on the walls as well as some marks from carts that some Simple Green, a towel, and maybe a quick brush with some paint would have made disappear. The chair in my room was a cool, retro (looking?) one… but it was missing an armrest. And I confirmed with a colleague, the lights from the parking lot seep through the blinds and ended up projecting onto my (and their) ceiling. It wasn’t excessively bright, but it definitely meant my room wasn’t as dark as I would have wished. There is an (outdoor, in AZ???) mall a couple of blocks away. I walked there within 20 minutes (in the evening, when it was only 90 :-D ).
Stayed 2 nights in Sep 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

John, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Shaunn

Stayed 3 nights in Sep 2024

2/10 Terrible

Lynne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Major issues, booked a larger room with king bed and corner tub to help with travel pain, prepaid 5 days in advance. Got there , " we have no kings" then " we have no tubs" " we have no larger rooms" " Yes there was painting on each floor " sink did not drain, air conditioner thumped loudly all nite. no coffee downstairs, no breakfast. We have asthma , staying in a freshly painted space was not ok. Elevator taped off and dropclothed etc. Website does not reflect any of this, no heads up for health issues etc. No offer to mitigate issues. Just 4 word responses . Absolutely worst experience and we've stayed all across usa. Never felt so poorly treated. We are Hilton honors... and chose this because we can count on the Doubletree. or could, apparently not anymore
Stayed 1 night in Sep 2024

10/10 Excellent

Xavier

Stayed 2 nights in Sep 2024