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Embassy Suites by Hilton Phoenix Downtown North

3.5 star property

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Parking available

Explore the area

Map
10 E Thomas Rd, Phoenix, AZ, 85012
  • Saint Joseph's Hospital and Medical Center
    ‪5 min walk‬
  • Barrow Neurological Institute
    ‪9 min walk‬
  • Heard Museum
    ‪12 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪9 min drive‬

Room options

Suite, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Hearing)

9.4 out of 10
Exceptional
(14 reviews)
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed, Accessible (Hearing)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Conference, Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Accessible (Roll-in Shower)

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 6
  • 2 Double Beds

Studio, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Conference)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Accessible, Bathtub

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 6
  • 2 Double Beds

Suite, 1 Bedroom

9.6 out of 10
Exceptional
(43 reviews)
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(22 reviews)
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed

9.2 out of 10
Wonderful
(41 reviews)
  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

About this property

Embassy Suites by Hilton Phoenix Downtown North

Hotel in Encanto
An indoor pool, a restaurant, and a health club are available at this smoke-free hotel. Free cooked-to-order breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Embassy Suites by Hilton Phoenix Downtown North offers 242 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. 32-inch LED televisions come with premium satellite channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Embassy Suites by Hilton Phoenix Downtown North features an indoor pool and a health club. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 6 meeting rooms. Event facilities measuring 4604 square feet (428 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Embassy Suites by Hilton Phoenix Downtown North is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Salt River Tavern - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 32 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Salt River Tavern

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 4,604 square feet of conference space
  • 6 meeting rooms
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1990
  • Comprehensive food waste policy
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests planning to arrive late are required to contact the property prior to their arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Covered self parking fee: USD 32.00 per day (in/out privileges)
  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Phoenix Suites Hotel
Embassy Suites Hilton Phoenix Downtown North
Hilton Suites Hotel Phoenix
Hilton Suites Phoenix
Hilton Suites Phoenix Hotel Phoenix
Phoenix Hilton Suites
Suites Phoenix
Embassy Suites by Hilton Phoenix Downtown North Hotel
Embassy Suites by Hilton Phoenix Downtown North Phoenix
Embassy Suites by Hilton Phoenix Downtown North Hotel Phoenix

Embassy Suites by Hilton Phoenix Downtown North Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 752 out of 1012 reviews
Rating 8 - Good. 158 out of 1012 reviews
Rating 6 - Okay. 49 out of 1012 reviews
Rating 4 - Poor. 30 out of 1012 reviews
Rating 2 - Terrible. 23 out of 1012 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional. The front desk team, attentive breakfast crew each morning and housekeepers were all great. We really enjoyed our stay, i thought the drink tickets were a nice touch although i didn't partake it was a nice gesture.
Stayed 3 nights in Apr 2025

8/10 Good

Raquel

Stayed 1 night in Apr 2025

6/10 Okay

Flor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great but due to construction next to the hotel, it was noisy.
Stayed 2 nights in Feb 2025

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Our stay was great! We were on a trip for an NBA game and the hotel was very nice and spacious for our family of 4. We love the indoor pool for our kids and the breakfast was amazing! We didn’t get to use our complimentary drink voucher but maybe next time. The hotel is in a great area that’s not too far from the city and restaurants as well.
View from our hotel room!
Explore the city!
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great service
Stayed 3 nights in Mar 2025

10/10 Excellent

Joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and restfull

The check-in and check-out process was seamless. The room was clean and well-maintained, and I felt very safe throughout my stay. I had an excellent night’s sleep and would highly recommend this property.
Stayed 2 nights in Mar 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king suite was a really nice room! Spacious!!
Stayed 1 night in Mar 2025

10/10 Excellent

FRINCHISS, RICHARDSON

Liked: Cleanliness, staff & service, property conditions & facilities
Great!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Stayed 1 night in Mar 2025

8/10 Good

Noah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay without any problem. Not as tired as pics suggested but could have been cleaner.
Stayed 1 night in Mar 2025

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is always a hit!
Stayed 1 night in Mar 2025

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness
The pool was very dirty and cloudy. The breakfast selection didn’t have much but microwaveable sausages and pancakes. There wasn’t a lot to be desired.
Stayed 2 nights in Mar 2025

8/10 Good

Dongwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Neyva

Stayed 2 nights in Mar 2025

4/10 Poor

Kathy

Stayed 4 nights in Mar 2025

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and comfortable place to stay at . Very clean rooms were great
Stayed 3 nights in Mar 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscape w/ cactus. Did not like driverless car, almost hit our car.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful property and excellent staff. Needs a wheelchair for guests.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, quiet spot in the Phoenix area.
Stayed 1 night in Nov 2024

8/10 Good

Shannon

Stayed 2 nights in Mar 2025

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Betsy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complimentary drinks and breakfast, staff are really nice, good place to stay
Stayed 2 nights in Mar 2025

10/10 Excellent

Barry

Stayed 1 night in Feb 2025