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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

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Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Desk, blackout drapes, iron/ironing board, rollaway beds
Lobby
Exterior
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Pet friendly
  • Pool
$100
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Surprise Stadium
    ‪6 min drive‬
  • Place, Peoria Sports Complex
    ‪10 min drive‬
  • Place, State Farm Stadium
    ‪17 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪44 min drive‬

Room options

View all photos for Standard Room, Multiple Beds

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub) | Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Standard Room | Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

Hotel in Surprise Original Townsite
This smoke-free hotel features an outdoor pool, a fitness center, and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a TV in a common area. Housekeeping is available on request.
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Garner Hotel Phoenix Northwest – Surprise by IHG features an outdoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Complimentary self parking is available on site.

Garner Hotel Phoenix Northwest – Surprise by IHG is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 12 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Reviews

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 117 out of 163 reviews
Rating 8 - Good. 28 out of 163 reviews
Rating 6 - Okay. 10 out of 163 reviews
Rating 4 - Poor. 4 out of 163 reviews
Rating 2 - Terrible. 4 out of 163 reviews

Reviews

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Donna, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, Jesse especially. He made sure I got a room that was comfortable for my particular needs. Ilk definitely stay there again.
Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

Stayed 1 night in Jun 2025

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean & wonderful staff!
Stayed 4 nights in Jun 2025

10/10 Excellent

Verenice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Daniel

Stayed 1 night in Jun 2025

10/10 Excellent

Salvador

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Ahmed

Stayed 1 night in Jun 2025

8/10 Good

Joseph

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in agent, Jesse, was very helpful and seemed to know exactly what we needed!
Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Enrique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The employee Jesse was so amazing ! And he helped me with everything I needed and was very polite and respectful and never turned his head when I needed anything . And very resourceful with helping me learn the area I was in
Stayed 3 nights in May 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really Nice Surprise

In terms of room size, comfort, cleanliness, and decor, this property was a real bargain. It’s not near anything to do around so that could be a problem for travelers for a way to pass the time
Stayed 1 night in Jun 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Pretty nice, simple hotel. Staff was friendly and welcoming. Definitely good for the money paid
Stayed 1 night in Jun 2025

10/10 Excellent

Debra

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet property and comfy beds. Property is taken care of, signs of some recent remodeling.
Stayed 2 nights in May 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

matthew

Traveled with family
Liked: Cleanliness, property conditions & facilities
Extremely clean property and clean rooms. Staff are as nice. Overall great experience
Stayed 2 nights in May 2025

10/10 Excellent

Ismael

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mel and Jesse were amazing, assisted with any requests and their overall friendliness really made a difference. Don’t look at other places in the area, you won’t find a nicer place or friendlier staff anywhere else in town. I will definitely stay here again. Thanks again!
Stayed 2 nights in May 2025

2/10 Terrible

Liliana

Stayed 1 night in Mar 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a ok stay, nothing glamorous about the hotel but it did its function: a place to sleep feeling comfortable and safe.
Stayed 1 night in May 2025

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest hotels I've stayed at Seasoned traveler of 30+ years, so this statement means a lot because I usually don't leave reviews.
Stayed 2 nights in May 2025

10/10 Excellent

Verenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, property conditions & facilities
Fácil acceso a otros lugares y restaurantes que están en el área.
Stayed 3 nights in May 2025