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Garner Phoenix Surprise, an IHG Hotel

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Garner Phoenix Surprise, an IHG Hotel

Lobby sitting area
Desk, blackout drapes, iron/ironing board, rollaway beds
Interior
Property amenity
Room amenity

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Pet friendly
  • Pool

Explore the area

Map
12477 West Bell Road, Surprise, AZ, 85374
  • Banner Del E Webb Medical Center
    6 min drive
  • Lou's Tivoli Gardens
    4 min walk
  • Phoenix Metrocenter Transit Center
    25 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    45 min drive

Room options

View all photos for Standard Room, Multiple Beds

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchen

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Desk, blackout drapes, iron/ironing board, rollaway beds

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed

Desk, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Desk, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Comfort Inn & Suites Surprise Near Sun City West

Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very Good, (1001)
The price is $116
per night
$133 total
includes taxes & fees
Jan 2 - Jan 3
Comfort Inn & Suites Surprise Near Sun City West

About this property

Garner Phoenix Surprise, an IHG Hotel

Hotel in Surprise Original Townsite
Along with an indoor pool, this hotel has an outdoor pool and WiFi in public areas. Free on-the-go breakfast and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Garner Phoenix Surprise, an IHG Hotel offers 60 accommodations with coffee/tea makers and hair dryers. 37-inch plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

An indoor pool and an outdoor pool are on site.
Garner Phoenix Surprise, an IHG Hotel features an indoor pool and an outdoor pool. A computer station is located on site and wireless Internet access is available for a surcharge. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Onsite self parking is complimentary.
A complimentary on-the-go breakfast is served each morning between 6 AM and 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 12 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • In-room safe fee: USD 2.00 per day
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Phoenix Surprise, an IHG Hotel Hotel
Garner Phoenix Surprise, an IHG Hotel Surprise
Garner Phoenix Surprise, an IHG Hotel Hotel Surprise

Garner Phoenix Surprise, an IHG Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 261 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 198 out of 1001 reviews" "
Rating 4 - Poor. 168 out of 1001 reviews" "
Rating 2 - Terrible. 120 out of 1001 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karin

Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2024

6/10 Okay

Tracy

Disliked: Property conditions & facilities
Under construction -- no real breakfast
It would have been nice to know the hotel is under construction before booking the stay. It was only one night so we tolerated it. Breakfast advertised when booking but in reality, a "to go" bag was the only option which was disappointing. I know this was due to construction, but had we known all of this in advance, we definitely would have made a different choice. To add insult to injury, there was no bedspread/comforter on the bed which may have been a good thing in the end. Also, our toilet didn't flush properly and it did stop up. I had to use the men's bathroom -- single stall -- since the women's was locked the whole time. (my husband was in ours) Luckily there was a plunger in the restroom since the toilet stopped up and had to plunge it myself. Took the plunger to our room where I am currently trying to unclog our toilet and avoid throwing up. Yes, I know I could have called staff, but why bother. Maybe after construction, this may be a nice place but until then, I would definitely discourage staying here unless you are desperate.
Stayed 1 night in Sep 2024

8/10 Good

Jay, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming. Motel is undergoing a big renovation, so dining area was closed, however they did provide a nice bag breakfast.
Stayed 1 night in Sep 2024

8/10 Good

Chassen

Stayed 7 nights in Aug 2024

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

June

Liked: Amenities
Disliked: Property conditions & facilities
Construction! Noise! WiFi inop! Ice machine inop! Construction debris all over lobby and in front of elevator! TV did not work! This stuff should be disclosed when a reservation is accepted. Never again!!’
Stayed 1 night in Aug 2024

6/10 Okay

Jesus

Business traveler
Liked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Dawn

Traveled with pets
Everyone was friendly and helpful. Lots of fast food within walking distance. Washer, dryer, Vending machine and ice machine. I would definitely stay again.
Stayed 2 nights in Aug 2024

4/10 Poor

Ramon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Joni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were in the middle of renovations, so parking lot & walkways had various construction debris: wires, screws, etc. Staff was friendly & helpful. Room was clean. The swing guard lock on the door was barely held in by a screw, but the deadbolt lock worked well.
Stayed 2 nights in Aug 2024

10/10 Excellent

CARRIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Shawnn

Stayed 1 night in Jul 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Big containers in the parking lot. Remodeling going on. Breakfast area closed
Stayed 1 night in Jul 2024

2/10 Terrible

Carlos

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty the head board look like it had blood to that was poorly cleaned freezer was over frosted the microwave had rust and possible mold growth. The bath tub had hair the pool was dirty they say they offer breakfast but they don't.
Stayed 1 night in Jul 2024

10/10 Excellent

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and good staff
Stayed 1 night in Jul 2024

8/10 Good

Gary

Liked: Staff & service
Easy rental. No hidden costs. Good prices
Stayed 1 night in Jun 2024

6/10 Okay

Janine

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Would not stay here again
I understand that they are doing renovations but the room looked like it had not been vacuumed at all - there were stains on the bed sheets - the light fixtures were all missing one light bulb - there was an outlet that didn’t work at all and not enough outlets for charging devices, and the pet fee of $25 per pet per night was the most expensive of any hotel we stayed during our trip especially for a hotel that was so dirty and in such disrepair. But the A/C did work and the shower was nice.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

CELIA

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was mold above the shower in room 207 was moved to room 217 and was able to detect mold above that shower as well. Just not as much. There is a moldy smell in these rooms. And the first room had a shower pole that was leaning down, and the curtain would not stay closed. This hotel is definitely in need of some serious upgrading not only for aesthetic but for health reasons.The staff was professional and friendly but for the price they are charging, it definitely needs desperate repair! There are much nicer hotels, right next-door!
Stayed 2 nights in Jul 2024

8/10 Good

Meagan

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

LaTisa

Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
very accommodating - nice staff!
Stayed 1 night in Jul 2024

10/10 Excellent

Tiffani

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2024