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Hampton Inn & Suites Phoenix-Surprise

2.5 star property

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Photo gallery for Hampton Inn & Suites Phoenix-Surprise

Exterior
Outdoor pool
Exterior
2 Queen Beds, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds
Free daily full breakfast

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Pet friendly
  • Gym
  • Breakfast included
  • Housekeeping

Explore the area

Map
14783 W Grand Ave, Surprise, AZ, 85374
  • Banner Del E Webb Medical Center
    ‪12 min walk‬
  • Surprise Stadium
    ‪6 min drive‬
  • Luke Air Force Base
    ‪14 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪42 min drive‬

Room options

View all photos for 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queen beds nonsmoking

Two queen beds nonsmoking | In-room safe, iron/ironing board, free cribs/infant beds

Two queen beds nonsmoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for One king studio sofabed nosmoking

In-room safe, iron/ironing board, free cribs/infant beds

One king studio sofabed nosmoking

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking

Studio, 2 Queen Beds, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Studio, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking

  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Studio, 1 King Bed, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Two qns studio sofabed nosmoking

In-room safe, iron/ironing board, free cribs/infant beds

Two qns studio sofabed nosmoking

  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Holiday Inn Express Surprise by IHG

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.7 out of 5, Exceptional, (1001)
The price is $209
per night
$240 total
includes taxes & fees
Apr 3 - Apr 4
Holiday Inn Express Surprise by IHG

About this property

Hampton Inn & Suites Phoenix-Surprise

Surprise hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a business center.
Hampton Inn & Suites Phoenix-Surprise offers 100 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Hampton Inn & Suites Phoenix-Surprise provides a hot tub and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and 3 meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1216 square feet (109 square meters) include conference space. This Surprise hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Hampton Inn & Suites Phoenix-Surprise is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,216 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 60 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel Phoenix-Surprise
Hampton Inn Phoenix-Surprise
Hampton Inn Phoenix-Surprise Hotel
Hampton Inn Suites Phoenix Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel
Hampton Inn & Suites Phoenix-Surprise Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel Surprise

Hampton Inn & Suites Phoenix-Surprise Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 665 out of 1001 reviews
Rating 8 - Good. 241 out of 1001 reviews
Rating 6 - Okay. 55 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 18 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the area was convienently located near many of the amenities i needed during my stay.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place, very clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hope

Traveled with family
We stayed here because it is very close to hospital where family member was patient and very ill. Everyone was very nice and helpful. Room was clean and comfortable, beds were a little high and hard to het on (we are short !) The front desk sent up a chair to assist in getting in bed. Wound definitely recommend to anyone. Breakfast was good and they even offer a happy hour offering beer and wine and a snack. We actuality extended our stay for several days.
Stayed 2 nights in Dec 2024

10/10 Excellent

bobby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and cared about the guests. They were always doing something to clean or make us comfortable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jean

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You just can’t go wrong with a Hilton group hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Luc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Friendly staff. Clean and safe. The only thing I'd improve is making the AC/Fan in the room quieter.
Stayed 1 night in Dec 2024

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property...not fancy but clean ...well maintained and the best staff i have ever encountered in my travels. Will always choose when in Arizonia
Stayed 4 nights in Dec 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Another great stay! Lindy was a pleasure to work with, always professional and kind. Lucky to be there when they had their “happy hour” going on. Staff is always great.
Stayed 1 night in Dec 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place for the price!!
The hotel was immaculate clean and the staff was just fabulous! The hot breakfast was just that, not only hot, but very fresh too! It's right next door to a Denny's!... didn't need it!! And they also have an evening wine and beer happy hour that was really nice. The whole place is just an excellent facility!
Stayed 6 nights in Nov 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Nov 2024

10/10 Excellent

zack

Stayed 5 nights in Nov 2024

8/10 Good

Denise, Reno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being a little older, it's been nicely remodeled, the beds were very comfortable (and I have a bad back). The staff was awesome, they have a mini happy hour, hot cookies and breakfast in the morning!
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff.
Due a tragedy in my life, I had to stay in a hotel with my cat. As horrible as the circumstances were, the staff at Hampton were kind and accommodating. I am grateful.
Stayed 3 nights in Nov 2024

8/10 Good

Immer

Stayed 4 nights in Oct 2024

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway hotel
I’ve stayed here a few times and it never disappoints always clean and friendly service .
Stayed 2 nights in Nov 2024

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not a bad place and the breakfast is better than average. The coffee is also great. It's a convenient place to stay when visiting family in that gigantically enormous retirement neighborhood.
Stayed 1 night in Nov 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was good within the hotel except for the breakfast. The sausage was undercooked. All they served were omelettes with bell peppers onions some people don’t eat that like myself. The potatoes were also undercooked. Otherwise our stay was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael, costa mesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room staff prepared the room nicely well stocked with towels. The front desk staff were friendly and efficient. The buffet staff kept the counters clean and well stocked. All in all 10 of 10
Stayed 2 nights in Nov 2024

10/10 Excellent

Marcia, Yuma

Very clean and friendly staff!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Tiffany, anchorage

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

sheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024