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Hampton Inn & Suites Phoenix-Surprise

2.5 star property

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Photo gallery for Hampton Inn & Suites Phoenix-Surprise

Exterior
Studio, 1 King Bed, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds
Lobby
Two qns studio sofabed nosmoking | In-room safe, iron/ironing board, free cribs/infant beds
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pet friendly
  • Gym
  • Housekeeping
$126
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
14783 W Grand Ave, Surprise, AZ, 85374
  • Place, Banner Del E Webb Medical Center
    ‪10 min walk‬
  • Place, Surprise Stadium
    ‪5 min drive‬
  • Place, Luke Air Force Base
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪47 min drive‬

Room options

View all photos for 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

2 Queen Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queen beds nonsmoking

Two queen beds nonsmoking | In-room safe, iron/ironing board, free cribs/infant beds

Two queen beds nonsmoking

9.4 out of 10
Exceptional
(79 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for One king studio sofabed nosmoking

In-room safe, iron/ironing board, free cribs/infant beds

One king studio sofabed nosmoking

9.4 out of 10
Exceptional
(22 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking

Studio, 2 Queen Beds, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Studio, 2 Queen Beds, Accessible, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible, Non Smoking

Studio, 1 King Bed, Accessible, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Studio, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Two qns studio sofabed nosmoking

In-room safe, iron/ironing board, free cribs/infant beds

Two qns studio sofabed nosmoking

9.6 out of 10
Exceptional
(9 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Hampton Inn & Suites Phoenix-Surprise

Surprise hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a business center.
Hampton Inn & Suites Phoenix-Surprise offers 100 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Hampton Inn & Suites Phoenix-Surprise provides a hot tub and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and 3 meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1216 square feet (109 square meters) include conference space. This Surprise hotel also offers coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Hampton Inn & Suites Phoenix-Surprise is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,216 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2005
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 60 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel Phoenix-Surprise
Hampton Inn Phoenix-Surprise
Hampton Inn Phoenix-Surprise Hotel
Hampton Inn Suites Phoenix Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel
Hampton Inn & Suites Phoenix-Surprise Surprise
Hampton Inn & Suites Phoenix-Surprise Hotel Surprise

Hampton Inn & Suites Phoenix-Surprise Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1002 reviews
Rating 8 - Good. 217 out of 1002 reviews
Rating 6 - Okay. 52 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Amenities
Service, room and staff was excellent, I would definitely stay here again
Stayed 1 night in Jun 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was awesome, very accomodating! Room was very clean. Snacks & drinks are very pricey, you should bring your own.
Stayed 2 nights in Jun 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was ready on time, staff was very friendly. The coffee is amazing. Zero complaints.
Stayed 2 nights in Jun 2025

10/10 Excellent

Keno

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The professionalism of the staff and upkeep of the room.
Stayed 1 night in Jun 2025

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, simple, great pool, great breakfast and sweet staff. Can’t beat it
Stayed 2 nights in Jun 2025

10/10 Excellent

pablo

Jessica at the front desk was very friendly and helpful in guiding me on some questions about the area.
Stayed 1 night in Jun 2025

10/10 Excellent

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. The breakfast was always well stocked with breakfast items. The front desk very friendly and helpful.
Stayed 8 nights in Jun 2025

6/10 Okay

Tonya

Traveled with family
Nothing special, normal hotel. House keeping didn’t leave correct number of towels and didn’t refill the body wash.
Stayed 3 nights in Jun 2025

8/10 Good

Dico

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is great. Breakfast is very good. Rooms are spacious. Unfortunately we had someone above us who woke us up at 5:30am and kept us up at night. I had to complain four times until there was help. I would never stay here again without being on the top floor.
Stayed 4 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Super clean nice
Stayed 1 night in Jun 2025

10/10 Excellent

Lisa

Stayed 2 nights in May 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

6/10 Okay

Arcelia

Liked: Cleanliness, property conditions & facilities
The staff was friendly, the breakfast was great, but I had requested a bottom floor room, my husband wrars a special boot for a broken ankle and is claustrophobic. He cannot go in an elevator. So, I specifically left a not on Expedia and even called the hotel directly, they said the best they could do was the 2nd floor. When I got to the property, all they had was 3rd floor available. So, my husband had to climb 3 floors of stairs. Ended up with lots of pain on his foot. I wish they would may special accommodations for these situations or at least say they don't have a room available with time so that i can look at a different hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marcia, Yuma

Liked: Cleanliness, property conditions & facilities
Convenient location hotel is very clean
Stayed 1 night in Jun 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Dr. David B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can tell what kind of stay I will have at a hotel based on first impressions. Exterior, beautiful. Reservation desk - when you are greeted with a smile, it’s already starting out to be a great visit. Young lady at the desk always had a smile (genuine) and I loved it. The room was great! Clean, beds comfortable, all around perfect. We didn’t do breakfast, but I heard from other guest that it was delicious. There is a railroad track not to far from the hotel, but I wouldn’t have noticed. It wasn’t loud at all. We will keep this hotel in our favorites.
Stayed 2 nights in Jun 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean very nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Katherine, Kingwood

Liked: Cleanliness, property conditions & facilities
Friendly service, clean rooms,
Stayed 1 night in Jun 2025

10/10 Excellent

Georgette, Vista

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Stayed 1 night in May 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility with good staff.
Stayed 1 night in May 2025

10/10 Excellent

Alan

Stayed 1 night in May 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel. The price was extremely reasonable. The location is very convenient for me with the highway nearby. The hotel and my room were very clean and tidy. Service and staff were excellent. Breakfast was also excellent.
Stayed 1 night in May 2025

10/10 Excellent

Fern

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff excellent. Traveling with disabled individual and provided appropriate roo. Then asked, in the event of an emergency, what help would she need. No one has EVER asked that. Very impressed. Two women traveling alone and felt quite safe in location. Room very spacious. Highly recommend.
Stayed 1 night in May 2025