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Best Western Downtown Phoenix

2.5 star property

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Photo gallery for Best Western Downtown Phoenix

Relax by the pool with lounge chairs and a covered seating area nearby.
Relax in style with a plush sofa, stylish armchair, and cozy fireplace in this modern living area.
Experience the grandeur of our lobby, featuring a stunning chandelier, patterned rug, and city views.
Surrounded by lush greenery and urban high-rises, this hotel offers a tranquil courtyard with a fountain and seating area.
Enjoy a wide selection of breakfast options at our buffet, featuring fresh fruits, cereals, and more.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Parking available
  • Housekeeping
  • Gym

Explore the area

Map
620 N 6th St, Phoenix, AZ, 85004
  • Phoenix Convention Center
    ‪7 min walk‬
  • Chase Field
    ‪14 min walk‬
  • PHX Arena
    ‪14 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(8 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.4 out of 10
Very good
(11 reviews)
  • 429 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • 429 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • 429 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(97 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.2 out of 10
Very good
(26 reviews)
  • 429 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(8 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(66 reviews)
  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

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  • Breakfast included
  • Pet friendly
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$134 nightly
The price was $157
The price is $134 total
includes taxes & fees
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About this property

Best Western Downtown Phoenix

Hotel in Downtown Phoenix
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a business center.
Best Western Downtown Phoenix offers 90 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an outdoor pool, Best Western Downtown Phoenix provides a hot tub and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This Phoenix hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite parking is available (surcharge).

Best Western Downtown Phoenix has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 18 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1003 reviews
Rating 8 - Good. 255 out of 1003 reviews
Rating 6 - Okay. 110 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 47 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Apr 2025

8/10 Good

Isaac, Guilderland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, clean and very professional and polite staff. However, the room's bathroom needs some update. It is old and ugly. Also, they charge a $20 parking fee which i was very disappointed since i think should be included. I will not stay there again.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Stayed 3 nights in Apr 2025

10/10 Excellent

Janice Wai-Kwan Wong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is patient and helpful.
Stayed 2 nights in Apr 2025

8/10 Good

Jolene, BEAVERCREEK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with plenty of parking downtown. Easy walk to the convention center.

10/10 Excellent

kevin

Liked: Property conditions & facilities
Very convenient the breakfast was also very convenient. Made it very easy for me.
Stayed 3 nights in Apr 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Would be great if there wasn’t a parking charge.
Stayed 2 nights in Apr 2025

8/10 Good

Mike or Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy for going for medical care.
Stayed 1 night in Apr 2025

10/10 Excellent

Emilio

Stayed 1 night in Apr 2025

10/10 Excellent

Rhonda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I'll be back!

Much better stay this time. First time was next to the gym. Great location near the lobby and dining area, but next to the gym was not so great. That room was also a wheelchair-accessible room, which I did not need. So happy I stayed a second time, and will definitely be returning.
Stayed 1 night in Apr 2025

10/10 Excellent

Sara

Stayed 3 nights in Apr 2025

10/10 Excellent

Anna

Liked: Property conditions & facilities
Everything was fine except for the extra parking fee.
Stayed 1 night in Apr 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in downtown walkable to all the hot spots. The security of having the building only accessible to guests is a comfort.
Stayed 4 nights in Apr 2025

6/10 Okay

Denis

People hanging out outside the hotel by the parking lot like it was a park smoking weed not really good advertising. Kind of shady really.
Stayed 1 night in Apr 2025

8/10 Good

HYUN CHE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, breakfast and amenities was top notch.
Stayed 2 nights in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Jimmy, Los Angeles

Disliked: Staff & service
Unorganized and unprofessional
Stayed 1 night in Mar 2025

4/10 Poor

molly

Stayed 1 night in Feb 2025

10/10 Excellent

Ceara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and well kept and quiet. The price for two nights was a great price. No problem with checking in or out. What I really loved was the bed. It was the nicest bed I slept on. 10/10 would visit again and would recommend to anyone staying in the downtown area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
The woman who checked me in was wonderful. Helpful, efficient, funny and very nice. She was nice to look at too.
Stayed 1 night in Apr 2025

8/10 Good

Darrin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uneventful— just the way I like things
Stayed 3 nights in Apr 2025