See all properties

Best Western Downtown Phoenix

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Downtown Phoenix

Outdoor pool, sun loungers
Free daily buffet breakfast
Lobby
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Parking available
  • Housekeeping
  • Gym

Explore the area

Map
620 N 6th St, Phoenix, AZ, 85004
  • Phoenix Convention Center
    ‪7 min walk‬
  • Chase Field
    ‪14 min walk‬
  • PHX Arena
    ‪14 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(8 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.4 out of 10
Very good
(11 reviews)
  • 429 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • 429 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • 429 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(94 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.6 out of 10
Excellent
(24 reviews)
  • 429 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(8 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(66 reviews)
  • 364 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn & Suites Phoenix Downtown

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1421)
$213 nightly
The price was $251
The price is $213 total
includes taxes & fees
Hampton Inn & Suites Phoenix Downtown

About this property

Best Western Downtown Phoenix

Hotel in Downtown Phoenix
An outdoor pool, a 24-hour fitness center, and a 24-hour business center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a hot tub, coffee/tea in a common area, and a business center.
Best Western Downtown Phoenix offers 90 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

In addition to an outdoor pool, Best Western Downtown Phoenix provides a hot tub and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This Phoenix hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite parking is available (surcharge).

Best Western Downtown Phoenix has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 18 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1003 reviews
Rating 8 - Good. 255 out of 1003 reviews
Rating 6 - Okay. 108 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 47 out of 1003 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Moises

Stayed 2 nights in Mar 2025

10/10 Excellent

Edwin

Stayed 1 night in Mar 2025

10/10 Excellent

Arrin

Traveled with family
We had a great stay! Breakfast was great! Breakfast was great! Plenty of parking. It was an easy walk to Chase Field! We would definitely stay again!!
Stayed 3 nights in Mar 2025

6/10 Okay

matthew

Traveled with family and small children
Liked: Property conditions & facilities
The staff was friendly and helpful. The amenities like pool towels and basketball and basketball court were not so good.
Stayed 4 nights in Mar 2025

8/10 Good

Rudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very close to downtown
Stayed 1 night in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly. Rooms are comfortable. Waffle iron and toaster don't work properly, sticking waffles and one sided toast. You should listen when your employees when they tell you it doesn't work. Toilets are too tall and toilet paper is almost out of reach.
Stayed 2 nights in Mar 2025

10/10 Excellent

casimer

Stayed 3 nights in Mar 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Dump the parking fees !
Stayed 2 nights in Mar 2025

10/10 Excellent

Rudian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay.
Stayed 1 night in Mar 2025

2/10 Terrible

Cesar

Stayed 1 night in Feb 2025

6/10 Okay

candido

Traveled with family
Liked: Cleanliness, property conditions & facilities
great hotel just wished they would of had towels in the pool area and breakfast was more easy flowing. The poor girl was trying her hardest to refill breakfast. The internet was horrible and hard to connect. You needed to do like 4 steps.
Stayed 1 night in Mar 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay. The staff, building, service and breakfast was all awesome. It’s just a little too pricey for me to stay there again. It’s a great place but for the price I’d expect something more luxurious.
Stayed 2 nights in Mar 2025

10/10 Excellent

Karli

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not far from everything
Stayed 1 night in Mar 2025

4/10 Poor

Chris

Stayed 3 nights in Mar 2025

4/10 Poor

roy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not Happy!!

Room not cleaned, bed not made. Excuse given was, “we have no clean towels!!” Hotel doors SLAM shut making loud noise every time someone exits a room
Stayed 6 nights in Mar 2025

2/10 Terrible

Jason

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated and run down rooms. Our room smelled of urine and was dirty when we checked in. There was hair in the tub, very dusty, dirty carpet and coffee maker had old used coffee bag inside. The blankets and sheets for the pull out were awful. Convenient area.
Stayed 2 nights in Mar 2025

10/10 Excellent

April

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy- location was perfect- helpful staff
Stayed 2 nights in Mar 2025

10/10 Excellent

Christian

Stayed 3 nights in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice hotel. Good breakfast and the hot tub and pool were great after a long day.
Stayed 2 nights in Mar 2025

8/10 Good

Aaron

Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness
Everyone was very nice.
Stayed 1 night in Feb 2025

4/10 Poor

Stefanie

Stayed 1 night in Mar 2025

6/10 Okay

Jeffrey

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Good location, pool is small and lacks chairs.
Stayed 4 nights in Mar 2025

6/10 Okay

Bioncha

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Day of arrival, the hot tub wasn’t working. Cold water. The next day the hot tub was out of service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 3 nights in Feb 2025