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Holiday Inn Express Surprise by IHG

Property class: 2.5

Choose dates to view prices

Photo gallery for Holiday Inn Express Surprise by IHG

A modern lobby with a reception desk, seating area, and a television screen.
A swimming pool with blue chairs and umbrellas, surrounded by stone walls and a covered seating area.
A buffet with labeled containers for omelets and other items.
A hotel with a modern design, featuring a flat roof, multiple windows, and a sign indicating it is a Holiday Inn Express & Suites.
A hotel entrance with automatic doors, a reception area, and a seating area with chairs and tables.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
The current price is $107
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
16540 N Bullard Ave, Surprise, AZ, 85374
  • Place, Surprise Stadium
    ‪8 min walk‬
  • Place, Surprise Tennis Center
    ‪12 min walk‬
  • Place, Sun Village Golf Course
    ‪19 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪54 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

A hotel room with a large bed, a desk with a chair, a flat-screen TV mounted on the wall, and a window with blinds.

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

A bathroom with a white bathtub, grab bars, a showerhead, and a towel rack with two towels.

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, Accessible (Mobility)

A hotel room with two beds, wooden headboards, a wooden wardrobe, and a framed picture on the wall.

Standard Room, Accessible (Mobility)

7.6 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds
  • Free WiFi

View all photos for Standard Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room

10.0 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a bedside table with a phone, a lamp, and a chair.

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(87 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(105 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a television, and a window with blinds.

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(35 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a desk with a chair, and a window with blinds.

Suite, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Standard

In-room safe, desk, blackout drapes, iron/ironing board

2 Queen Standard

  • 204 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

View all photos for DOUBLE TWO QUEEN BEDS NON SMOKING

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

DOUBLE TWO QUEEN BEDS NON SMOKING

  • 204 sq ft
  • Sleeps 2
  • 2 Queen Beds
  • Free WiFi

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About this property

Holiday Inn Express Surprise by IHG

Hotel in Stadium Village
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Holiday Inn Express Surprise by IHG provides a hot tub and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 581 square feet (54 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and concierge services. Complimentary self parking is available on site.

Holiday Inn Express Surprise by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Holiday Inn Express Surprise by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 821 out of 1007 reviews
Rating 8 - Good. 118 out of 1007 reviews
Rating 6 - Okay. 35 out of 1007 reviews
Rating 4 - Poor. 14 out of 1007 reviews
Rating 2 - Terrible. 19 out of 1007 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, the staff was very polite and helpful. The hotel was clean and comfortable. The breakfast was great
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Cheyanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, very clean room, cold ac, breakfast was yummy. Staff very friendly.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Linda

It was the perfect place for us to stay while visiting relatives. The beds were super comfortable, the rooms large and clean with the plus of a good breakfast! I would definitely stay there again
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and friendly staff. I would definitely stay here again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Susan

Good stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel, beds were super comfortable and the continental breakfast was good.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

victoria

Great hotel
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Great accommodations
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy check in
Stayed 1 night in May 2026
Verified review

8/10 Good

Sherwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities
Nice, easy stay.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Jay E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay at this location .
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Taimi

Liked: Cleanliness, staff & service
Very clean, great customer service.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Very friendly and helpful staff. Continental breakfast was fantastic! Air conditioning top notch!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
I had a very pleasant stay, my room was spotless the breakfast was the best and the staff extremely helpful.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, excellent breakfast with great staff keeping everything stocked. Comfortable beds and room.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. Close to shopping and restaurants. Breakfast was okay.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sudeepto

Liked: Cleanliness, staff & service, amenities
This place was all around excellent!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities
Amazing, multiple options breakfast!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,affordable ,good location and good breakfast selection
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, and great breakfast.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The breakfast was good. The staff were friendly. The location was safe and perfect as we visited family nearby. We will visit again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

RODCLIFF

Liked: Cleanliness, amenities, property conditions & facilities
GREAT PLACE, CLEAN GEAT BREAFAST
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff was awesome.
Stayed 1 night in Nov 2025